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Townsquare Interactive
- Internet Marketing
- Charlotte, NC
About this business
Location details
200 S Tryon St #400, Charlotte, NC, 28202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The people at Townsquare Interactive were not very professional. I was speaking with someone about setting up a call at a certain time and the call never came through. When I reached out the person I was perviously chatting with about setting up a call they didn't know who I was...After a couple months of bad customer service I requested to cancel my website and subscription. I was told that would happen and I assumed it would. My mistake was I should have documented when I requested the stop because they continued charging ... read more
Business response:
Hi ****** I went through your file and saw that in the short span you were on-board with us we called you 30+ times and were only able to chat with you twice. We understand that as a business owner things can get very busy and you may not have the time to speak to us so we followed up our phone calls with email updates on your account along the way which we also never received a response. It was not until the phone call on 11/18 that we received your cancel request and were able to cancel out your account. If you have any ... read more
Absolutely terrible. They called last Friday and asked if I was the business owner who set up Home Advisor. I told the representative yes and then he proceeded to tell me that he was surprised that I was a business owner and then hung up. How incredibly rude. I also received a call today from them, a representative named Victor, who again, asked if I was the business owner who set up Home Advisor. I told him yes and he immediately hung up on me. I've tried calling back but it just goes to his voicemail. If this is Townsquare... read more
Business response:
I am sorry for your experience. It sounds like from what I am reading you were never a client of ours and had an unpleasant interaction with one of our sales associates. I have sent this review to our sales director. We will handle it internally. Thanks for your feedback and I hope you have a nice day!
Frequently asked questions about Townsquare Interactive
How is Townsquare Interactive rated?
Townsquare Interactive has a 4.3 star rating with 5,572 reviews.
When is Townsquare Interactive open?
Townsquare Interactive is closed now. It will open tomorrow at 8:00 a.m.