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Townsquare Interactive
- Internet Marketing
- Charlotte, NC
About this business
Location details
200 S Tryon St #400, Charlotte, NC, 28202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As soon as Townsquare was notified of my intention to use another hosting service, not only did they stop hosting our site, but refused to release (unlock) my domain and send us the transfer authorization codes. Today is 08/22/2022 and we've paid for hosting service through the end of Aug2022. We've been in touch with the sales/account personnel and the assured that our concerns would be addressed. After we posted a less-than-positive review of their service we received a review response "please email tsi#### to have your is... read more
Business response:
I am unable to find a business associated with this name and email address. Our services are month to month starting at the clients bill date. If a client requests to cancel the website would continue to be hosted up until the following bill date. Per our terms and services the domain is owned by the client and will be sent to the client at the clients request. We would need the business name to look into this case furhter.
We are still waiting for a refund for services that were not granted. We had initially considered giving this company an opportunity to help us build our rank on ******* After reviewing the comments made by customers and taking these in consideration, we decided it was best not to take the risk with this company. We had a meeting scheduled, and I canceled prior to the meeting. Our card had already been charged $297 and up-to-date it has been over two weeks waiting for a refund. They are very keen to call you so many times pr... read more
Business response:
Hi *****. I am sorry things didn't work out. I looked into this matter for you and can see that your refund has been initiated and you should see the credit to your account in ***** days. Please feel free to reach out to ********************************************* with any additional questions.
They are the worst at customer service Ive ever encountered. Theyve done nothing to help my company with an email issue but continue to take my $ every month. I would highly not recommend this company!!!
Spam calls a few times a week. Annoying sales pitch. I told them I didnt need help and to lose my number. No luck in stopping these fraudsters. I never inquired about services. Called management. Dont work with these terrible company and change your number because they will call nonstop.
Business response:
Our sales team is not provided with leads, they are expected to do their own research and find their own businesses to reach out to. I can put a note in our system connected to ****** Fitness Now to prevent further sales calls.
This company will do some simple work and then it is take lots of calls, emails and nerves to make them do something . Also their ****** ads is complete reap off , if you want to loose money and your nerves use them . I was paying for 6 month , lost 50k with this company , fired them and have to start all other again cause they are cancelling all the work they done . Stay away
Business response:
Hi Timofey,Thanks for sharing here. We see you are doing an organic website campaign and also ****** Ad words campaign. If you cancel the ****** Ads then yes you would have to start over, that's just how ****** Ads work. If you are cancelling the website and SEO services you would just need to work with another company that can pick up where our SEO services left off.
HELLO TSI.I HAVE CALLED TO NOONE EVER ANSWERING, LEFT VOICEMAILS THAT NOONE RETURNS, SENT EMAILS WITH NO REPLYS. I AM GIVING YOU AN OPPORTUNITY TO CANCEL MY ACCOUNT BEFORE I START A FRAUDULANT CLAIM.
Business response:
Hi ********,Thanks for reaching out. Our records show that you spoke to an associate yesterday. That associate put a ticket into our system for you to get a call. You should be receiving a call today from an account manager. If for some reason you don't receive a call please reach out to ********************************************* Also just so we're on the same page you should be calling this number **************
Been try to cancel for 3 months now and you cant get ahold of the manager to cancel the rep just comes up with new excuses every time you call him to get a hold of some one that can help.
Business response:
Hi Tyler,We have looked up your account and see that you only started with us 3 months ago. We don't see anything about a request to cancel services. ********************************* is your account rep and she can help you. We see in our records she reached out to you on June 8th and Juse 24th. Her contact info is ******************************************** If you do have a cancel request through email that is time stamped please forward the email to ********************************************* or if it was a phone call ... read more
Initially it started out great. My website was set up and I started seeing my business at the top listing for ****** and others. However, all my hits were from distant areas, hundreds of miles away. When I ask about this, I had no response. I stop service and have been waiting 2 weeks to get my domain transferred back to me with no luck. I keep being told a couple more days but with no success. Do not waste your money with this company.
Business response:
Hi ******,SEO is tricky sometimes. There might be other businesses in those areas hundreds of miles away with a similar business name so you may be seen from other areas besides your local area. Our recommendation is that you keep getting positive reviews from your local area which will certainly help. It appears you are in a pending cancellation status. We extended a free month to you for July so it would be a smooth transition with no downtime for your website. We also see that your domain transfer is in process right now.... read more
They charged me for several months. Totaling several thousand dollars for services not performed. And weeks after asking to no longer perform business with them they took out 2 transactions, $400 each. This company is a scam. Please choose any other company but this one.
Business response:
Hi ****,I'm sorry this service did not meet your expectations. In looking through your campaign notes, I can see that your ***************** Specialist reached out to you several times throughout the campaign, but did not receive a response. Despite that, they were able to make adjustments to improve your campaign. If you believe you requested to cancel prior to your **** date, please forward your time-stamped cancellation request to **********************************************
Frequently asked questions about Townsquare Interactive
How is Townsquare Interactive rated?
Townsquare Interactive has a 4.3 star rating with 5,267 reviews.
When is Townsquare Interactive open?
Townsquare Interactive is open now. It will close at 5:00 p.m.