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Townsquare Interactive
- Internet Marketing
- Charlotte, NC
About this business
Location details
200 S Tryon St #400, Charlotte, NC, 28202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Spam calls a few times a week. Annoying sales pitch. I told them I didnt need help and to lose my number. No luck in stopping these fraudsters. I never inquired about services. Called management. Dont work with these terrible company and change your number because they will call nonstop.
Business response:
Our sales team is not provided with leads, they are expected to do their own research and find their own businesses to reach out to. I can put a note in our system connected to ****** Fitness Now to prevent further sales calls.
This company will do some simple work and then it is take lots of calls, emails and nerves to make them do something . Also their ****** ads is complete reap off , if you want to loose money and your nerves use them . I was paying for 6 month , lost 50k with this company , fired them and have to start all other again cause they are cancelling all the work they done . Stay away
Business response:
Hi Timofey,Thanks for sharing here. We see you are doing an organic website campaign and also ****** Ad words campaign. If you cancel the ****** Ads then yes you would have to start over, that's just how ****** Ads work. If you are cancelling the website and SEO services you would just need to work with another company that can pick up where our SEO services left off.
HELLO TSI.I HAVE CALLED TO NOONE EVER ANSWERING, LEFT VOICEMAILS THAT NOONE RETURNS, SENT EMAILS WITH NO REPLYS. I AM GIVING YOU AN OPPORTUNITY TO CANCEL MY ACCOUNT BEFORE I START A FRAUDULANT CLAIM.
Business response:
Hi ********,Thanks for reaching out. Our records show that you spoke to an associate yesterday. That associate put a ticket into our system for you to get a call. You should be receiving a call today from an account manager. If for some reason you don't receive a call please reach out to ********************************************* Also just so we're on the same page you should be calling this number **************
Been try to cancel for 3 months now and you cant get ahold of the manager to cancel the rep just comes up with new excuses every time you call him to get a hold of some one that can help.
Business response:
Hi Tyler,We have looked up your account and see that you only started with us 3 months ago. We don't see anything about a request to cancel services. ********************************* is your account rep and she can help you. We see in our records she reached out to you on June 8th and Juse 24th. Her contact info is ******************************************** If you do have a cancel request through email that is time stamped please forward the email to ********************************************* or if it was a phone call ... read more
Initially it started out great. My website was set up and I started seeing my business at the top listing for ****** and others. However, all my hits were from distant areas, hundreds of miles away. When I ask about this, I had no response. I stop service and have been waiting 2 weeks to get my domain transferred back to me with no luck. I keep being told a couple more days but with no success. Do not waste your money with this company.
Business response:
Hi ******,SEO is tricky sometimes. There might be other businesses in those areas hundreds of miles away with a similar business name so you may be seen from other areas besides your local area. Our recommendation is that you keep getting positive reviews from your local area which will certainly help. It appears you are in a pending cancellation status. We extended a free month to you for July so it would be a smooth transition with no downtime for your website. We also see that your domain transfer is in process right now.... read more
They charged me for several months. Totaling several thousand dollars for services not performed. And weeks after asking to no longer perform business with them they took out 2 transactions, $400 each. This company is a scam. Please choose any other company but this one.
Business response:
Hi ****,I'm sorry this service did not meet your expectations. In looking through your campaign notes, I can see that your ***************** Specialist reached out to you several times throughout the campaign, but did not receive a response. Despite that, they were able to make adjustments to improve your campaign. If you believe you requested to cancel prior to your **** date, please forward your time-stamped cancellation request to **********************************************
I started with this business about a year and a half ago in hopes it would help boost my newly incorporated business through my website. They contacted me and promised me great things with great results, well that couldnt have further from the truth. My experience with them was completely unproductive, unsatisfactory and really just a waste of money for my business. There were constant issues with my website to it showing my business listed all over the country not my real location of ********** and part of ********, website... read more
Business response:
Hi *******. Thank you for reaching out. I am sorry this didn't work out. In looking through your campaign, I can see that we did optimize your website for your exact location. We would be happy to forward your last report showing the locations and key terms your site was optimized for. While your site did receive views from different parts of the country, that does not mean we optimized your site for any of those locations. That can happen when your site is on the internet. I also see that the manager you spoke with processe... read more
I called few companies to request advertising and SEO optimization. A sales rep contacted me and had heavenly miracles to promise about the services they render. I told her that I am a new business and I do not have that much money to part with as of yet but I will call back once am ready. She advised me to go ahead and sign up. I did sign up and she transferred me to another guy who talked to me about the services they would render and I asked what the turn around rate is, if their leads become customers for other people. H... read more
Business response:
Hello Comfort,Thanks for your feedback. Unfortunately the initial fee is non-refundable as stated in our Terms of Service. We have record that you were told it was non-refundable but you did get that money refunded through your bank. It's all automated in our finance system that any funds we were not able to collect from the client is sent to our collection attorney. It's completely up to you if you want to pay them. Once it's sent to collections it's out of our hands. Thank you and we hope you have a good rest of the week!
I am very disappointed with Townsquare interactive. A young woman by the name of ********* spoke with me and told me Townsquare was able to create a website for my business. A website was created, but it was nothing that I wanted. I had told Townsquare via cell phone call, email and text that I did not want to pursue the website because too many negative things were happening and I wish to decline creating any website with their company and I wanted a refund WAY BEFORE THE COMPLETION OF THE WEBSITE. They heard my request but... read more
Business response:
Hi ******,Per our Terms of Service your initial payment is non-refundable. We did create a website and used many resources including our website design team, content team, Search Engine Optimization team, and our QA team. I know you said you asked to cancel before we were done with your website. However we had the intro call May 5th and immediately started building your site soon after that while using the resources stated earlier. On May 11th you sent an email stating you weren't happy and wanted to a full refund. We are so... read more
Frequently asked questions about Townsquare Interactive
How is Townsquare Interactive rated?
Townsquare Interactive has a 4.3 star rating with 5,372 reviews.
When is Townsquare Interactive open?
Townsquare Interactive is closed now. It will open at 8:00 a.m.