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Townsquare Interactive
- Internet Marketing
- Charlotte, NC
About this business
Location details
200 S Tryon St #400, Charlotte, NC, 28202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I started with this business about a year and a half ago in hopes it would help boost my newly incorporated business through my website. They contacted me and promised me great things with great results, well that couldnt have further from the truth. My experience with them was completely unproductive, unsatisfactory and really just a waste of money for my business. There were constant issues with my website to it showing my business listed all over the country not my real location of ********** and part of ********, website... read more
Business response:
Hi *******. Thank you for reaching out. I am sorry this didn't work out. In looking through your campaign, I can see that we did optimize your website for your exact location. We would be happy to forward your last report showing the locations and key terms your site was optimized for. While your site did receive views from different parts of the country, that does not mean we optimized your site for any of those locations. That can happen when your site is on the internet. I also see that the manager you spoke with processe... read more
I called few companies to request advertising and SEO optimization. A sales rep contacted me and had heavenly miracles to promise about the services they render. I told her that I am a new business and I do not have that much money to part with as of yet but I will call back once am ready. She advised me to go ahead and sign up. I did sign up and she transferred me to another guy who talked to me about the services they would render and I asked what the turn around rate is, if their leads become customers for other people. H... read more
Business response:
Hello Comfort,Thanks for your feedback. Unfortunately the initial fee is non-refundable as stated in our Terms of Service. We have record that you were told it was non-refundable but you did get that money refunded through your bank. It's all automated in our finance system that any funds we were not able to collect from the client is sent to our collection attorney. It's completely up to you if you want to pay them. Once it's sent to collections it's out of our hands. Thank you and we hope you have a good rest of the week!
I am very disappointed with Townsquare interactive. A young woman by the name of ********* spoke with me and told me Townsquare was able to create a website for my business. A website was created, but it was nothing that I wanted. I had told Townsquare via cell phone call, email and text that I did not want to pursue the website because too many negative things were happening and I wish to decline creating any website with their company and I wanted a refund WAY BEFORE THE COMPLETION OF THE WEBSITE. They heard my request but... read more
Business response:
Hi ******,Per our Terms of Service your initial payment is non-refundable. We did create a website and used many resources including our website design team, content team, Search Engine Optimization team, and our QA team. I know you said you asked to cancel before we were done with your website. However we had the intro call May 5th and immediately started building your site soon after that while using the resources stated earlier. On May 11th you sent an email stating you weren't happy and wanted to a full refund. We are so... read more
There guys lured their sales person into having us think this marketing coming would grow our business. Nonetheless they took their time Lied made us think it took weeks for indexing our site whe I spoke to ****** it was lies in NM order for them to gather more funds from us. Beware of this coming they over charged and they are scammer!!
Business response:
Hi *******,We focus on local Search Engine Optimization. Organic rankings take months to see improvement. However one big part of the *** component is optimizing the top 50 online directories. This part can take only a week or so and is very important to your business overall online reputation and *** rankings. This type of marketing does grow your business however this is more of a long term investment. The directories optimization is more of a quick fix.
I am the webmaster for one of Townsquare Interactive's former clients. My client signed up for an SEO package whereas they would update the website with better organic search terms and meta-tags to increase traffic. Five months later there was no increase in visitors (as indicated by examining ****** Analytics). Most importantly, when I looked at the logins on the back end of the website, Townsquare Interactive logged in only once at the beginning of their contract and made one or two insignificant changes to the design, but... read more
Business response:
Hi *****,Since you are not a direct client of ours I am not able to look up the client you are referring to here. Some of your review doesn't make sense because if your client was only an SEO client we are not able to make any changes to the design as we only have back end capability. We have been in business for over 10 years and certainly would not be where we are today cheating our clients. We take pride in helping our customers grow their online presence.
Without permission, they transferred my website to their platform and changed the hosting. I asked them to transfer back and they refuse claiming they dont have the backup files. Where my website was on wordpressall files are deleted and irretrievable per wordpress support. They even rerouted the admin login from wordpress to their platform and act like they dont know! When I cancelled is when I could no longer access my wordpress.
Business response:
Hello April,It's customary for Townsquare to transfer the domain into our hosting account for two reasons. One reason is we take care of any domain renewal fees and the other reason is to make sure we can add the *** certificate so that your domain is secure. We use a proprietary website platform. With that being said your wordpress files would not work on our website. Therefore we wouldn't have any old files. When we transfer information from a previous website, it is a manual process of migrating the content from one platf... read more
We are a start up business and wanted this company to do a website for us. My wife did some research on this company and found out that they had a lot of complaint with the Better Business Bureau in a lot of customers were complaining about them taking their money. So the following Business day we asked for a refund and told them our concerns explain to them we did not feel comfortable going through and using them. Weve emailed them and call numerous times on getting a refund and we just got the complete runaround from them ... read more
Business response:
Hello Manny,We certainly wouldn't be in business if we stole our client's hard earned money. Please reach out to our Client Relations team for further assistance at **************************************************** thank you
Townsquare's SEO is total SCAM.seems to me all the good reviews they have was purchased or they working with ppl who do not care about SEO.do not fall for this c*** go and read-only bad reviews. I have been working with Townsquare for 5 months, all this time they were working on non-searchable keywords meaning keywords no one searches, and there are no competitors on nonsearchable keywords. The content they put on my website was copied from different websites. DON'T SPEND YOUR MONEY AND TIME.
Business response:
Hi Ellyor,Search engine optimization is challenging for sure. There is certainly a method to the madness. Our expert SEO team uses the keyword search tool to obtain search volume for the keywords. Usually within the team's efforts they go after a combination of high searched words and the ones that aren't as highly searched. The highly searched terms are much more competitive so it's beneficial to go after the low hanging fruit to show ****** the site is ranking in some terms. As for the content...We have a full team of cont... read more
I been client to this company for a year I havent had good experience with them, the guy who should take care of the website do not do what I want he write what ever he wants on it. Now I want to change the domain to another company and they do not answer my calls and dont want to give me my domain back, I get this domain by myself on ********** I wont recommend Townsquare I am tired of this problem.
Business response:
Hi ****,Please reach out to ********************************************* if you still need help with your domain.
Frequently asked questions about Townsquare Interactive
How is Townsquare Interactive rated?
Townsquare Interactive has a 4.3 star rating with 5,268 reviews.
When is Townsquare Interactive open?
Townsquare Interactive is closed now. It will open tomorrow at 8:00 a.m.