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Toyota Northwest Edmonton
- Car Dealers
- Edmonton, AB
About this business
Location details
14240 137 Ave NW, Edmonton, AB, T5L 5H7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
"Not the place to buy used vehicles" Bought a used Toyota FJ Cruiser. It took about 3 weeks to get it prepped, only to find out that things were missing from the original deal and the driver's side seat was ripped. After chasing the sales guys for 3 days to get it resolved, there is no communication from dealership. Extremely disappointed with their service, highly unlikely to shop at any of their dealerships again.
"Brutal experience" Was there in the weekend with my 72 year old mother in law. She is a return customer to this dealership looking for a new vehicle. Did the test drive and after asked about price. We we told the price was on the sticker and unless we could promise "110 percent" we would buy today or would be willing to put down a "deposit" we would not be offered any deal. The reason was that we "could shop around". It is insane that we would need to put money down or promise to buy without even knowing what the price woul... read more
"8000 km service for a 2016 Tundra " I have a 2010 Toyota Tundra and a 2016 Toyota Tundra that I purchased at different dealers in the city. I contacted this dealer because it is really close to my home and I hoped to get my service work done here for both my trucks. For the very first service for my new 2016 Tundra at 8000 km I dropped it off at the dealer and when I first checked in they told me it would cost $110 I was shocked. I called around Gateway Toyota does this service for $29.95 and Mayfield Toyota is $65. This se... read more
"Very Bad Customer Service" I purchased a brand new 2017 Hybrid Toyota RAV4 in the last week of January - clearly specifying to the Finance guy that this purchase needs to be on my Company name and the Payments should be taken from my company account. I provided all the details needed to get this done. It is now the end of April and the Payments are still being taken from my personal account (even after repeatedly calling Eric Yuan and getting confirmation from him tht this has been taken care of). I tried calling again 4 we... read more
"Check with other dealers !!1" Ask questions before you book a service appointment ! I called to book a regular scheduled maintenance ( 24000 km ) for my 2016 4Runner. I was quoted $129.00 but when I called another dealer i got a quote of $68.00 !!!! When i called back and advised them of the discrepancy they backtracked and said they would match the quote IN GOOD FAITH. So now they are insulting my intelligence but i'm more curious about their tactics. When i asked what they do for the $68.00 they said it was for an oil cha... read more
"Purchased new 2017 Rav4" I have to say that my dealing with Toyota Northwest has been my worst dealings with a car dealership. I purchased a new 2017 Rav4. The salesman Jeremy was great. but once out of his hands it went downhill. It started with my payout(which I misunderstood the amount the lady gave me from Toyota Canada), I was told by John H. that any extra money they charged on the contract for the trade in would be given back to me. They also told me to put a stop pymt on the next payment for the trade in(which I did... read more
"Do not bother going to this dealership!" We went to this dealership to look at new Rav 4's and trade our 2011 Dodge Grand Caravan. We went inside the dealership and nobody came to help us. We walked around, even got inside a Rav 4 on the showroom floor, continued to walk around when some lady noticed us and asked if we had been helped. Finally someone came to help us. We asked about the 2017 Rav 4's and were brought into "Jaihad's" office, funny thing is nobody named Jaihad is listed in the employee names below! We talked p... read more
"Upselling!! " I scheduled my Rav4 for an oil change on March 21st. I let the lady over the phone know that I was only interested in the oil change at this time. She mentioned that there was a recall for the wiper linkage, which was appreciated. No issues with the service done. However- after I dropped the vehicle off, the service "advisor" called me and said that the technicians were recommending more work. I asked if they found an issue. He said no, but due to the mileage on my vehicle, he was recommending a throttle body ... read more
Business response:
Dear Wanda, Thank you for taking a time to contact us. We take all comments and concern seriously and want to ensure resolution and clarity is provided where it can be. I would like to sincerely apologize for any miscommunication that may have occurred with the recommendations made on your RAV4. Toyota does in fact provide a maintenance menu based upon general recommendations, made to our guests for their vehicle maintenance needs and requirements. Many dealerships, like Toyota Northwest Edmonton – also have a separate maint... read more
"shifty" My experience with your sales department , was frustrating, I was lied to, ignored , and had to deal with a hissy fit from my salesman. I was promised things and the had to fight to get was I was promised. Your shuttle operator was very polite and courteous. Your teq., Marni , was fantastic, she tried very hard to make up for my poor treatment by you sales staff
Business response:
Hello Sir/Madam, My Name is Roneil Sewak, and I am the Customer Relations Manager here at Toyota Northwest Edmonton. I am sorry to hear about your experience with our sales department. I would like to hear about your experience and see if there is anything I can do to rectify it. You can reach me at 780-478-8300. Roneil Sewak Customer Relations Manager.
Frequently asked questions about Toyota Northwest Edmonton
How is Toyota Northwest Edmonton rated?
Toyota Northwest Edmonton has a 4.7 star rating with 10,144 reviews.
When is Toyota Northwest Edmonton open?
Toyota Northwest Edmonton is closed now. It will open tomorrow at 9:00 a.m.