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Tru by Hilton Wichita Northeast
- Hotels
- Wichita, KS
About this business
Location details
1236 N Greenwich Rd, Wichita, KS, 67206, United States
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Very unsafe hotel, and extremely rude employees. I arrived shortly before midnight and Pond departure around 7 AM. My truck was broken into. When I approach the front desk, the lady says things happen often, and that is why the owners of the property do not employ cameras on the exterior to limit their liability. When I asked additional questions, she just put me off like I was some sort of inconvenience to her. Huge fan of Hilton, but stay far away from this junk property.
Business response:
We are truly sorry to learn about this experience and understand how upsetting and stressful it can be to discover damage to your vehicle while traveling. Situations like this can understandably leave a lasting impression, particularly during a brief overnight stay. While we regret that this interaction felt frustrating, we would like to respectfully clarify that our internal review did not fully align with all aspects described. Throughout the process, our team member remained professional and made every effort to address y... read more
We stayed for 4 nights. We stay here several times a year and have always had a great experience. This visit, our room was not cleaned/serviced the entire time. We had a large pile of dirty towels, full trashes and sheets that kept coming off. The last day we had towels handed at the door. I asked if they'd come back and take dirty towels and trash, they said they would. It never happened. We will find somwehere else to stay when we return in 3 weeks. Very disappointed!
Business response:
Thank you for taking the time to share your feedback. We truly appreciate your loyalty and are very sorry to hear about your recent experience. This is not the level of service we strive to provide, and I sincerely apologize that your room was not serviced during your four-night stay and that your request for assistance was not followed through. Your concerns regarding housekeeping and communication have been shared with our team so we can address them immediately and prevent this from happening again. We value your contin... read more
Bed was terrible. First it wasn’t made properly. Second it was worn out or broken. Mattress was hard in spots and too soft in spots.
Business response:
Thank you for sharing your feedback. I’m very sorry to hear about the condition of your bed and the discomfort it caused during your stay. A properly made and well-maintained bed is essential for a good night’s rest, and it’s clear we fell short of that standard. Your comments are extremely valuable in helping us improve. Please accept our sincere apologies, and if you would consider staying with us again, we would love to welcome you back.
$500 to sleep on floor & poor management We booked a room with two queen beds for two nights for a basketball tournament only to check into a room with 1-bed. When we spoke to the front desk, who was very apologetic & while they were sold out he could provide extra blankets & pillows for someone to sleep on floor (which is tile/LVP). He said it was something to do with third party booking, however the morning clerk said it was the general manager that overbooked & changed our room and put us in a 1-bed.Mind you, we chose to ... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, and we understand how frustrating and disappointing this situation must have been, especially during a busy tournament weekend away from home. We want to take a moment to clarify a few points and also acknowledge your concerns. The manager you spoke with was our Assistant General Manager, who was on time for her scheduled shift. Please note that staff schedules are not posted publicly, so any information sugges... read more
Worst place I've ever stayed. Staff were very nice.
Business response:
We understand your disappointment with your stay. We appreciate that you found our staff nice. Please contact us at (316) 925-5100 so we can get a better understanding of your concerns.
this property had a good room and all but no security outside for protection my vehicle got broken into that night and they couldn't do anything but put a note to come to the front desk and tell me
Business response:
Thank you for taking the time to share your experience with us. I want to sincerely apologize for the distress and inconvenience you faced during your stay, especially regarding the unfortunate incident with your vehicle. We completely understand how upsetting it must have been to discover the break-in, and we regret that it occurred while you were staying with us. Please know that the safety and security of our guests and their belongings are very important to us. While we do post signage in the parking areas advising that... read more
Recent stay Rooms small, paint coming off in the bathroom, breakfast was small.
Business response:
Hi, Scott. We are sorry to hear that we didn’t meet your expectations. We would love the opportunity to improve your experience, please get in touch with us at (316) 925-5100.
Hotel is in rough shape. Clearly not built well nor has it sustained use well. Perhaps the most disturbing thing though was that of the two beds in our room, one had clearly been made to show as clean, but upon pulling back the duvet and top sheet, the bottom sheet had clearly been slept on... crud from the human being before left behind. Also, the shower head let out the least amount of water I've ever seen. There is no way someone with chin length or longer hair could actually wash their hair in that shower. I will not sta... read more
Business response:
We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. Your feedback about the bedding and shower concerns has been taken very seriously and has been escalated to our management team for immediate attention. We understand how disappointing and uncomfortable these issues must have been for you. We value your input as it helps us improve our services. Please contact us directly at (316) 925-5100 to discuss your experience further. We would appreciate the opportunity to address your ... read more
Business response:
Thank you for taking the time to rate your recent stay with us. We're very sorry to see that your experience did not meet your expectations, and we truly regret that we were not made aware of any concerns during your visit. Guest satisfaction is extremely important to us, and we would appreciate the opportunity to better understand what went wrong. If you're willing, we’d be grateful if you could share any specific feedback so we can address the issues and improve our service. We genuinely hope to have the chance to welcome ... read more
Frequently asked questions about Tru by Hilton Wichita Northeast
How is Tru by Hilton Wichita Northeast rated?
Tru by Hilton Wichita Northeast has a 4.1 star rating with 1,433 reviews.
When is Tru by Hilton Wichita Northeast open?
Tru by Hilton Wichita Northeast is open now. It is open 24/7.