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Tru by Hilton Wichita Northeast
- Hotels
- Wichita, KS
About this business
Location details
1236 N Greenwich Rd, Wichita, KS, 67206, United States
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Very sparse
Business response:
Dear Kristen, Thank you for taking the time to share your honest feedback about your experience with us! Is there anything we could have done to make your stay better? Please do not hesitate to reach out and we hope to see you again in the future!
I was booked for a 2 queen room. Upon checking in, I was given a 1 king. When I went to the front desk to inform the lady that my room was wrong, she told me that I should have booked directly with the hotel instead of going through Expedia. That they were booked solid and there was nothing she could do. When I asked if there would be any type of compensation for the mix up I was told that the room I was given was actually more expensive than the room I booked, so I should be thankful. I was furious with the response of the ... read more
Business response:
We are very sorry for your experience and will definitely investigate what may have occurred. We are glad that Expedia took care of you. Please know this is not how we wish to treat our customers and thank you for letting us know.
Business response:
Thank you for staying with us. We're sorry to see that you didn't enjoy your stay.
liked the soap etc dispensers in shower and sink as they eliminated waste with those small plastic bottles. Except I bumped into one while taking a shower and my elbow was bloody from a cut. The lighting above the bed only had one switch for both beds. It was VERY bright.
Business response:
Thank you for staying at the Tru by Hilton Northeast. We appreciate your feedback and are happy to hear you like the soap dispensers however we're sorry to hear that you got hurt by them.
Business Class only This place is should only cater to the business class. Not enough room / space for what I paid for.
Business response:
Thank you for staying at the Tru by Hilton Northeast. We appreciate your feedback.
Cheaply made motel and overnight guest and sheets was dirty didnt change them
Business response:
Thanks for staying with us at the Tru by Hilton Wichita Northeast. I'm sorry to hear that you didn't enjoy the hotel.
I liked the modern feel but the room was small. When we first walked in it had an awful odor of what we believed to be some kind of disinfectant. I’m glad that it smelled like it had been cleaned but it was strong and not pleasant. There weren’t really any tables and what there was was very small. The shelf/side table next to the bed was barely reachable from the bed, our shower leaked all over the floor and there was very little water pressure, the shower head wiggled aronund like it was barely holding on, the “down” button... read more
Business response:
Thanks for staying with us at the Tru by Hilton Wichita Northeast. We appreciate your feedback and will work toward fixing those issues.
Never again Check in was fine. 401 did not have water pressure, only 1 facecloth. We made do. Then Due to our mom's health, we needed to extend our stay but Maleena says that we have to check out of the room we were in, to go to a different room, and do it before we leave to go to the hospital. Why couldn't the new guest go to the new room?? Rude as heck!! Also said she couldn't extend the room I needed to go online to extend our stay. Very emotional weekend, topped off with a rude does person. That's fine, maybe your newnes... read more
Business response:
Thank you for your recent stay at Tru by Hilton Wichita Northeast. Being a new brand, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts. We’re sorry to hear you had issues extending for another night. Please know that your feedback is important to us. I have spoke with the guest service agent about this and I'm truly sorry for the way you were treated.
Frequently asked questions about Tru by Hilton Wichita Northeast
How is Tru by Hilton Wichita Northeast rated?
Tru by Hilton Wichita Northeast has a 4.1 star rating with 1,434 reviews.
When is Tru by Hilton Wichita Northeast open?
Tru by Hilton Wichita Northeast is open now. It is open 24/7.