This profile has been claimed by the business owner or representative.
Tustin Nissan
- Tustin, CA
About this business
Location details
30 Auto Center Dr, Tustin, CA, 92782, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Alright, let me tell you how horrible these people are. On Friday, August 22nd I went into Tustin Nissan looking to lease a car. I told them I wanted to lease and was interested in leasing a Nissan Maxima. However, the sales rep, Wilson, tricked me into signing the contract for owning a car. I had signed the contract under pretense I would be leasing this car. They had not given me any of the information required as well, but as a first time leaser/buyer I was unaware. They had not informed me of the cooling off period, nor ... read more
Our experience with this dealer was horrible. I'll make this short and sweet as I'm still trying to deal with them on something so SIMPLE) Before reading, please understand I'm in management for a large company, and I have handled everything with this place professionally, although I'm using Yelp to "vent" currently. 1. Service department = unorganized, will not call you consistently when your vehicle is finished, and all they care about is up selling your service that day. Advisers don't even seem educated on what they fixe... read more
Business response:
Hi Jeff, We have been in touch with our customer service team and have heard that you're working with a representative to resolve this matter. Thank you for taking the time to give us feedback and reaching out to us for a resolution.
I had purchased a nissan sentra 2006 model car by paying $1600 above KBB value at a total price of $7700. And the car showed problems after I drove 400miles. Nissan guys initially agreed on 24 months warranty. But when I showed up, they were asking for paper work which was not delivered to me at all. In 30 days everything changed. And the exact words he spoke was "I did not blind fold your eyes while selling the car". They made me sit for hours before each response. Finally they denied all the service/warranty and made me re... read more
Sharing my experience so others will not be a victim. I'm sure it wasn't an isolated incident for this dealership and the management staff. The 3 D's listed below: 1. DISHONEST- the sales manager Rick Rodriguez try to sale a used car as a new car. 2013 with 230 miles and they told us that it was test drive a lot by customers and that the car just came off the truck a few days ago. We made them run car fax, it shows it was sold to a customer on 4/20/2013 and returned on 4/24/2013. 2. DECEIVING- once in finance, they slipped i... read more
I needed to take the car in to check for a noise, it's fairly common, check any 350z boards. I make the appointment 2 weeks in advance for a saturday because thats only time i can go without a car. All is well. I bring it on Friday because I need to leave it overnight (long story with the issue). Anyway, I get a call an hour after dropping it off because "We can't check your car on saturday because it takes technicians away from their other appointments." rofl, LOL. i'm floored. how do people let business like this still exi... read more
When I went to the dealership I went out with a brand new Altima, a week an a half later I received a call that I wasn't qualified for an Altima since I was a first time buyer I questioned them the reason why they lend me the car then and was told to return the car ASAP by the manager, so I returned te at n relieved my down payment back but I still had a check that was suppose to be cashed that week I personally told them about it they said its taking are of they weren't going to cash it out the next thing I know is that it ... read more
This dealership doesn't want to sell a car they have you running in circles because they are doing you a favor by selling a car to you. I have never in my life been treat like this and if i was it shouldn't be a sales men or a manager name MARLOW Customer services is pretty explantory thing when you work in sales. I guess these group of people our not in the business of selling cars. After reading all these reviews on line about how they treat people please read them this is not the onlt site these show more good ones go on ... read more
I scheduled for an oil change for 2010 Nissan Rouge at 11:30 am. With Mr. Cookerley, Carl, Tustin Nissan's service advisor. My customer # 243584. I dropped My Rouge off at 11:32 am.& told will ready in ONE HOUR. Managing my 2 boys (age 3 and 5) milk, foods, diapers, belonging in waiting room is a challenge for one parent. Over 2 HRS passed; I asked Mr. Cookerly & told my car was not ready. Actually, My car still parked at Tustin Nissan's parking lot without any services after over 2 hours dropped off. My kids crying and extr... read more
DO NOT GO TO THIS DEALERSHIP!!! We went today to look at a Maxima and after 20 minutes with no help and while we were walking out the door somebody asked if we needed help and got us a sales rep. We started off on the wrong foot... The sales rep. gave us the typical salesman pitch and even asked if we could afford the car. When we asked for the lease terms he was evasive and 20min later came back with some numbers with the car at MSRP. I asked if they would lower the price and he asked "are you buying TODAY?" When I said no ... read more
Frequently asked questions about Tustin Nissan
How is Tustin Nissan rated?
Tustin Nissan has a 4.3 star rating with 2,227 reviews.
When is Tustin Nissan open?
Tustin Nissan is closed now. It will open at 9:00 a.m.