Great experience! Great service department!
I'd been bringing my Xterra there for years for service. They are quick, reasonable and always got the problem fixed. They've been keeping my car running for a long time. They always clearly and professionally explained the issues and why I needed to get things repaired. When it came time, to buy a new car, I went there and the process went smooth and I got a great deal! They already had exactly what I wanted. I'll definitely stick with them. The service dept. is great.
It's very easy to schedule an appointment online and get the window of time that's convenient for me. The service staff is friendly and helpful. Carl is very thorough from beginning to end, testing the lights to keeping me updated on how the repair or service is going. I am comfortable taking my vehicle to be serviced at Tustin Nissan and avoid going anywhere else. I feel the quality of work is great and don't get nickeled and dimed as has been the case with some of the discount automotive service stations in the past.
Warranty brake issue. Parts ordered and replaced. Kept informed by Bob of the progress. Car washed and clean at pick up. Issue with testing my battery it deleted my programmed radio stations. I did not like that.
Work was completed within three hrs due to recall items handled. Car is working fine. A Car wash was requested and was completed satisfactorily. Thanks.
I live in Long Beach, but bought my Frontier at Tustin Nissan. Because of the excellent service and the right focus and attention paid to details, and the quality of the work, I will continue to bring my truck back to Tustin Nissan, even for just an oil change. Absolutely Excellent. Also, when I get ready to buy a new truck, I'll buy it from Tustin Nissan. Great group of Service and Sales people to work with.
Mike Polak
I called Bob Richmond, a service rep that I always ask for because he always does an excellent job of taking care of me and my vehicle. I was in Fresno late Friday afternoon at the local dealer, who said he did not have the part I needed. I had to be in Orange County on Saturday, so I called Bob to see if he had the part. He said he didn't, but he would order it so that it would arrive when I brought my car in on Saturday. I told Bob that I had to be back in Fresno on Sunday, so he could not start any work that he couldn't f... read more
Tustin Nissan Is the GREATEST
I smelled something like plastic burning in my 2007 Nissan Altima. I quickly took my car intoTustin Nissan to solve the problem. Carl Cookeley, my service writer, found the source and fixed the problem. While I was on the service drive, he noticed something was leaking under the car. He asked me to leave the car and he would check out the transmisson. The repair was covered by my extended waranty. My car was ready for pick up 2pm fully repaired and washed . Tustin Nissan is Great!
Business response:
Catherine,
We are so happy to hear that your Altima was taking care of in a timely manner. Thank you for the good review and look forward in seeing you in the future.
Charlie Tuna
Internet Director
714-388-8854
I enjoyed my leasing experience with Nissan Tustin. The staff was courteous , prompt, and energetic. The process was smooth with quick time around to do all the paper work.
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