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Tustin Nissan
- Tustin, CA
About this business
Location details
30 Auto Center Dr, Tustin, CA, 92782, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
"I arrived to the Nissan at Tustin location at 7:45am. I..." I arrived to the Nissan at Tustin location at 7:45am. I let the attendant know I was here to service my car. Then, I told another employee that I had forgot to tell the first employee about a replacement part. I saw the employees talking and parking my car in the customer parking. An hour passed and I asked how long more for my car to be taken in for service. The employee who had been the first I had talked to when I got to the appointment told me, you wanted to se... read more
Business response:
Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please contact us at (714) 669-8282 so we can understand your situation better in order to try and turn your experience around. Thank you, Nissan Of Tustin
"so disappointed" I went to this dealer since its high review points here, but I was so disappointed. My new car's power steering reservoir was totally dry out. The service adviser Randy told me that’s normal for all Nissan cars even without checking anything. I opened reservoir and showed to him. He insisted there’s nothing wrong. I checked this issue online and first article on Google website is to add the oil to maximum line and check it again in few weeks to check the leak. I was so disappointed he didn’t do any diagnose... read more
Business response:
Hi Mike, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please reach out to us at (714) 669-8282 to speak to our manager directly.
A lady named Adrianna from Nissan Tustin called me and warned about recall on my car. She said I can get a rental car until the part is available or buy a new Nissan. Then she called again to schedule an appointment. Sounds too good. I called back to confirm. A rep told me that yes, there is a recall, but no rental car provided and no part available. Then she called again. I told her that all that is a lie. She said: no, he probably not aware, but we can help you to buy a new car or give a rental until June. 3 I came in sat ... read more
James finance manager gave me the worst customer service. Had a bad negative vibe. I called about a refund on a gap insurance and was told to bring certain proof and I did, now they are asking for more paper work. Waste of time
I didn't even go to the dealership and I hated it. I called over the phone because my car won't start and they have horrible attitude. I hung up and called again in hopes that I get someone with better attitude but no same crap. I'm going to try another dealership let's see how it goes i need a bigger car but might have to change my mind about getting another Nissan if all dealerships are like this one.
They lure customers on the phone with false prices and lease ratings. Just beware! When confronted, they were rude and insulted people. They lie as they breath. Horrible experience
My whole experience with Tustin Nissan was a nightmare. They get you to sign the paperwork and you get a phone call after 3 or 4 weeks they charge the contract. Carlos in financing need to explain things better in the contract . I would never buy another car from then . Be careful when you buy a car from them.
Nissan Tustin, the sales department are a bunch of scam artist! Sorry to see you can't choose ZERO starts because that is what I would have chosen. They lure you into their showroom with a personalized commercial writing, telling you specifically that for your car, you can get ABOVE normal trade-in money, and all kinds of discounts that total thousands of dollars, without telling you you don't get them if…… We arrived at the showroom, took them forever to get a car for a test drive. They took our car papers and only much lat... read more
This is the worst dealership experience in 38 years of car buying. I responded to add for new Altima 2014 S Model . The car salesman had no idea that they had an add on line. Initially they told me the wrong cars were the ones in the add. They dragged me around 3 lots for over an hour trying to find the car. After it was found in Santa Ana I still had to negoitate the price as the Sales Manager was unaware of sale. and would not honor price until I showed him the add. Only after 3 times and my insistance did he finally honor... read more
Frequently asked questions about Tustin Nissan
How is Tustin Nissan rated?
Tustin Nissan has a 4.3 star rating with 2,241 reviews.
When is Tustin Nissan open?
Tustin Nissan is closed now. It will open at 9:00 a.m.