4.9
7800 reviews75 reviews have no rating
Exact, and professional knowledge about the product. Flawless support.
Quick resolution to our problem. Thanks!
Birdeye support is always amazing. The lack of options is my only complaint. Although Birdeye support usually helps me come up with a work around, the effectiveness of the solution is way lower because the website doesn't have the option to get the data needed (development issue)
akhilesh is awesome
Honestly, Birdeye doesn't do what I need it to do specifically so I am always finding workarounds but your employees are top-notch and always willing to help! <3
Patient and helpful support
Extremely prompt, efficient & knowledgeable.
My agent resolved the issue quickly which is important since our office is so busy and time is very valuable.
I appreciate the quick and efficient response with the problem resolved. Thank you.
Love your support reps. Very helpful.
Thank you so much! So excited for this flagging feature to be implemented. Y'all are the best!!!
This is first time I had to contact support for a system issue. The issue was identified and corrected immeditately. A support team member called me today to follow up and make sure everything is functioning properly. I like the extra "touch". Excellent customer srevice.
Husain is always such a big help. He is very friendly and knowledgeable.
Thank you
Amazing.
the representative was very quick to update the change I wanted for my account. I appreciated that I didn't have to submit a request and wait days and that it was just handled while I briefly held the line.
The agents are very helpful and receptive.
Madhav has been awesome as well as Himanshu, thanks team!
Himanshu provided top-notch support! He was attentive, explained alternative resolutions, and kept me, the client, at the center. Himanshu also took additional time to review other requests that I had. Excellent representative for Birdeye.
The support representative, Roshni Kapoor, was incredible! 1) She was polite and cheerful. 2) She understands the product. 3) She encouraged feedback. 4) She mentioned other features that I may benefit from that I am already paying for. She shared these features in a genuine way. 5) She is smart, resourceful, efficient, and proactive. Ahead of time, she identified and invited another team member with another open ticket, to join our call. It was perfect. We were able to discuss both requests, closing one ticket and made progress on the other. 6) She fixed the issue (this should probably be the #1 reason for this rating, but the following reason is the #1 reason for my rating and relates to #5) 7) She strengthened my faith in Birdeye. She genuinely wanted me to succeed as a client and cares about the product. I respect that. It’s why I do business with Birdeye. There was another person on the call who also provided exceptional service. I do not have his name, unfortunately. He was also top notch.
Representative was quick and knew exactly how to resolve my issues
I created a ticket and had a call right away. That's impressive. I couldn't take the call and honestly forgot. Then you followed up the next business day. WOW Thats good customer service!
Very helpful
I love that I don't have to pick up the phone to call any customers I can just text them and scheduling updates as necessary.