Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7450 reviews73 reviews have no rating
- v
"Fantastic!!!" What do you like best about Birdeye? Simple to use and great results. Really makes communicating with customers simple. I can see and verify that my employees are respopnding and communicating with customers daily. It has enhanced not only the number of reviews we receive but our total star rating has increased as well. What do you dislike about Birdeye? I haven't found anything not to like yet. What problems is Birdeye solving and how is that benefiting you? Reviews are so much easier to get from customers. It has made the communication with our customers so simple. The best part is if we do get a bad review it doesn't hurt us as bad as it used to because we recieve so many good reviews using Birdeye any bad reviews get buried beneath all of the good ones.
- c
"The best review platform ever!" What do you like best about Birdeye? It is so easy to use and the staff are so great and extremely helpful. I 10/10 recommend! What do you dislike about Birdeye? Literally nothing! I love Birdeye its the best review software. Recommendations to others considering Birdeye: The best review software ever! What problems is Birdeye solving and how is that benefiting you? All of my clients love using them and they have increased their SEO and business!
- s
"Love BirdEye!" What do you like best about Birdeye? I like the convenience of being able to have our reviews in one place to respond to. What do you dislike about Birdeye? Would like more choices for canned responses What problems is Birdeye solving and how is that benefiting you? Being able to respond in a timely manner; People like to see a quick response to reviews
- m
"BirdEye is a must to increase your Google score!" What do you like best about Birdeye? Birdeye reviews are extremely simple for our customers to complete, which makes them more likely to complete them. What do you dislike about Birdeye? Birdeye chat feature in our webiste does not send us notifications that someone is online realtime, so we can respond. Recommendations to others considering Birdeye: Commit to Birdeye now, you will not be disappointed. What problems is Birdeye solving and how is that benefiting you? Quick way for our customers to leave a review. Simple way to improve our Google Score and be found by more potential customers--increasing our sales.
- l
"Automatically helps us get more Google reviews" What do you like best about Birdeye? Once we determined our goals and set up templates, it was so easy to automatically ask each patient to share their experience on Google or Facebook. It's very easy to use, and customer support is great. What do you dislike about Birdeye? Some of the services are an additional fee (such as referral requests) and seem pricy as add-ons. We did not have a good experience with the referral feature. Also, the annual contract is strict, so if any changes are needed, be sure to provide notice before your agreement automatically renews and you are locked in to another year without the ability to remove services. Recommendations to others considering Birdeye: Even though several of the other programs we use have review requests included at no charge, we use Birdeye because it has made the biggest impact on increasing our positive reviews. It's great, because if there is a problem, our patient has the option to direct message us rather than blasting that all over google, and we have an opportunity to address their concern. What problems is Birdeye solving and how is that benefiting you? We needed more reviews and we were not consistently asking patients for them. With Birdeye, we automated that task and it's been great. In this crazy year, we have still gotten a lot of new positive reviews.
- c
Great platform for getting customer reviews and their customer service team is top notch.
- e
"BirdEye User" What do you like best about Birdeye? I like that all my review platforms are in one place. I can view, respond and see scores for each one. What do you dislike about Birdeye? I wish the competitors tab showed my local comps instead of the corporate comp rating. What problems is Birdeye solving and how is that benefiting you? I haven't experienced any problems thus far. The benefits save time by using one platform to monitor and respond to all sources. The report tab can save you money by seeing where your traffic is coming from, who clicked on your web page, requested directions and who called you.
- i
- n
We love Birdeye! Best decision we ever made!
- c
- s
Very happy with the service. Been working with them for almost a year.
- v
"one of the best marketing tools for SMB" What do you like best about Birdeye? all in one marketing tool to reach the general public What do you dislike about Birdeye? the app isn't the best. could provide much more functionality What problems is Birdeye solving and how is that benefiting you? saving time to generate reviews and interact with customers. Analyzing customer satisfaction, likes and dislike to be agile in performing better customer service
- v
"Birdeye is great to real reviews." What do you like best about Birdeye? Once Birdeye is set up anybody can use it . It does not take a computer expert. What do you dislike about Birdeye? I have not found anything to this point that I have had a problem with. What problems is Birdeye solving and how is that benefiting you? We struggled to get our customers to leave reviews before Birdeye. Now we send the link and we get about 10 - 20 % leave responses.
- e
"Birdeye is the best review platform I have used, and I've used a lot!" What do you like best about Birdeye? It's automated, and responding to reviews is easy. What do you dislike about Birdeye? I haven't found any issues I don't like. What problems is Birdeye solving and how is that benefiting you? The automation takes the need to remember to send a review request out of the day to day routine.
- v
"Amazing Service Software" What do you like best about Birdeye? I love the fact that with this software is awesome to get reviews from customers and keep a track of this activity for my company. Also the excellent customer service that they provide to make you feel comfortable to get reviews from your customers. What do you dislike about Birdeye? Right now I would not say dislike, but there are a few features that I think they should improve to make the work of any marketing associate a little bit easier. Recommendations to others considering Birdeye: Awesome Software. Easy to use and very considerable to get reviews from your customers. What problems is Birdeye solving and how is that benefiting you? I get to know much more about the experience that my customers had with my company service. Also I get to know much more about their opinion about my product. It is awesome because I know how my company is doing and I have the good and the bad feedback which is excellent to make a company improve every day a little bit more. Also the fact that I can manage my customer satisfaction in an easy and smart way.
- v
"Birdeye Review" What do you like best about Birdeye? Ease of use, and ability to respond in app What do you dislike about Birdeye? Can't think of anything - I guess I wish more people we request would actually respond What problems is Birdeye solving and how is that benefiting you? Increased reviews - easier to get and respond to reviews
- n
"Absolutely Love BirdEye!" What do you like best about Birdeye? The entire BirdEye team is extremely proficient and helpful. I have had the opportunity to be helped by so many wonderful people throughout our years with BirdEye. BirdEye makes my job easier by informing me when we have new patient reviews across the multiple review platforms we work with, Google, Facebook, Healthgrades, and Yelp to name a few. BirdEye makes it easy to track reviews, respond to reviews, and post new reviews on our social media platforms. I work with BirdEye for Flower Mound Dental, Dr. William E. Wyatt, Jr. ~ Nicole L. Brown, Social Media & Marketing Manager for Dr. Wyatt and Business Operations, Accounting, and Social Media for Tech Qualled Veterans Career Placement What do you dislike about Birdeye? My only wish that all companies were as easy to and as great to work with as BirdEye is. I am completely happy with the BirdEye team and the BirdEye service. Please note - my email when logging into BirdEye is admin@flowermounddental.com - I am completing this review using my LinkedIn profile, so you will see it under nicoleleabrown@gmail.com. Recommendations to others considering Birdeye: Ask BirdEye to show you a comparison to the other software you are looking at. Not all companies are created equal when it comes to review management software. BirdEye is superior to the rest out there. Strongly consider BirdEye and give it a solid look. You will be happy you did. What problems is Birdeye solving and how is that benefiting you? BirdEye helps us bring all of our patient reviews into one single place. The dashboard helps to organize our review content. The benefits are mostly in time saving and always being in the know. It is super easy to send a review from BirdEye. AND BirdEye will continue a marketing style campaign reaching our to our patients three times, politely requesting for them to submit a review of their experience with us. I send one request and BirdEye handles the rest!
- v
"Excellent site!" What do you like best about Birdeye? Great customer service. Any issues, someone will contact immediately. What do you dislike about Birdeye? Sometimes we would get too many follow up calls about our service. Recommendations to others considering Birdeye: Very easy to use. What problems is Birdeye solving and how is that benefiting you? Our reviews have gone up after using birdeye.
- g
Great team that are very knowledgeable and very responsive to your needs. Best review site out there hands down! Highly recommend
- r
"Birdeye is a game changer when it comes to online reputation building; Big-time results, easy to use" What do you like best about Birdeye? We enjoy the responsive tech support, Easy to use dashboard, seamless integration, guidance for customers to properly provide feedback, adjustability and flexibility of campaigns, easy to intercept unwanted review requests, timely email and text notifications What do you dislike about Birdeye? We dislike the inability to capture and manage Yelp and Facebook reviews directly or the inability to create multiple response templates. What problems is Birdeye solving and how is that benefiting you? We are no longer buried down Google searches. The sheer number of reviews and responses has catapulted us to the top. New patients often say that the reason they chose us was the number of 5-star reviews we have. Thank you Birdeye!
- m
"Birdeye above the rest!" What do you like best about Birdeye? I like the ease of use and cost, much better than others What do you dislike about Birdeye? Cost is still not low, I think this should be accomplished at a better cost and will be in the future. What problems is Birdeye solving and how is that benefiting you? Major benefit is texting the client directly to get the review, that simple
- v
"Great Resource for Reviews" What do you like best about Birdeye? Birdeye is such a great way to grow any size business! We've noticed a big uptake in our online referrals after using birdeye What do you dislike about Birdeye? The only downside is that some of our customers don't understand how to follow the links Recommendations to others considering Birdeye: Definitely tweak your campaigns to make them more personal. That really helps to increase customer response. What problems is Birdeye solving and how is that benefiting you? Our online presence has been greatly improved
- v
"Great experience and customer service" What do you like best about Birdeye? Once you're setup with Birdeye it really is so easy to navigate through their site and so easy to respond to reviews. If you do have any question their chat option is helpful and very easy to use. What do you dislike about Birdeye? We don't really have any dislikes with Birdeye. Recommendations to others considering Birdeye: I would recommend Birdeye's services to any interested in signing up for it. It really helps to have your reviews from different portal all in one place and makes it so easy to respond to them. What problems is Birdeye solving and how is that benefiting you? Before we used Birdeye our patients weren't leaving reviews as often. Since having Birdeye it really has made the requesting reviews so easy and patients are more inclined to leave a review when they receive the Birdeye request.
- v
"Amazing company" What do you like best about Birdeye? They made the initial set up so easy and was there every step of the way. Great company to help build your practice and easy way to connect to your patients. Great customer support. Always providing answers to all of your questions. Benefits of boosting online exposure. Mobile and Internet marketing to provide customer advocacy. Gives immediate feedback knowing which patients benefited from their care or who needed further guidance. What do you dislike about Birdeye? Nothing to dislike with Birdeye. I am very pleased with there services. User friendly website and respond to questions when needing help navigating Birdeye's website. Recommendations to others considering Birdeye: I would highly recommend signing up with Birdeye. Reasonable price with huge return for your investment. Long standing relationship for 3 years and continue to renew my contract every year as long as I am still working. What problems is Birdeye solving and how is that benefiting you? Easy way to reach out to patients and for patients to communicate with me and my office. Benefits of boosting online reputation and exposure. Mobile and Internet marketing to provide customer advocacy.
- r
Excellent service and an excellent product! New things happening all the time. A service worth every penny spent on it!!