4.9
7887 reviews75 reviews have no rating
Financial help - Response Get started process very helpful - Employee are great at the beginning but get bad when your in it! The finacial guys are NOT responsive at all - You get in it and you cannot get out even if the contract allow it. They just don't answer to your communications. Never get into it guys!!
Hard-working, dedicated team who really pride themselves on the customer experience.
Very patient
The service from Jitender was awesome. He was very such a professional. It has been a pleasure dealing with Birdeye. Fantastic product that is working so well. Thank you Jitender...
Great Company with excellent customer service!!
Professionals all the way
Review automation with our CMS was easy and fast. Thank you!
When budgeting marketing spend, start here Use Cases and Deployment Scope - I have used Birdeye for over 7 years as a solution for single login review monitoring and response. It also provides fully integrated review solicitation campaigns and listing resolutions on 75+ websites with a single click. Pros - Review monitoring -Review solicitation campaigns -CRM Integration Cons - Referral integration Likelihood to Recommend - For any company looking to clean up with online reputation from reviews to search engines - Birdeye is a partner I always recommend. Most Important Features - Single sign on review response platform -CRM integrated review solicitation -Single solution chatbot functionality Return on Investment - We have been able to cut PPC spend completely from 35 locations after six months on Birdeye and not needed to go back. This has saved, on average $1200/mo per location. -Capturing negative sentiment is invaluable when talking about online reputation. This allows us to work through negative experiences in a “sidebar” versus under the public eye to correct and learn. Other Software Used - Entrata, Yardi Voyager, AppFolio Property Manager
Im trying to set up customer surveys for my company and am not tech savvy at all. Birdeye, Husain, was great in guiding me through every step.
Love this software. We already received 25 new 5 star reviews in the first month of using it. Great for SEO! 👏🏼👏🏼👏🏼
Very immpressive
Customer Support Engineer Himanshu has been wonderful to work with. His commitment to help resolve our Google issue is greatly appreciated!
Very well explained and sorted all issues out on implementation.
Asmita and the team are brilliant, they are all very down to earth, explain everything clearly and are a pleasure to work with. Looking forward to seeing the results
Raktim Sengupta is awesome, he has helped and I recommend him to help you out
Dianne's Review Pros: Survey responses provide quick access to customer needs Cons: Multiple reminders going out to the patients irritated some of them Overall: I have not yet used the software enough to provide an accurate opinion at this time
We had a wonderful experience having Avnish help us through the onboarding. Process is straightforward and they have highly efficient follow-up process. He was very attentive, thorough and always right on time for our calls. Highly recommend Birdeye!
Sanyam was excellent at answering all my questions and helping us onboard with the new system. I find the customer support is prompt and helpful also.
Very happy with the onboarding and experience to date. We are looking forward to sinking our teeth into this software and observing the benefits to our business.