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Universal Windows Direct of Pittsburgh
- Windows Installation
- Pittsburgh, PA
About this business
Location details
611 Parkway View Dr, Unit 6, Pittsburgh, PA, 15205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Poor follow up and no customer service. The worst experience I received from any vendor .
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Trim work looked unprofessional. Had to have guys come back 3 times till it was acceptable.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Your office doesn't seem to take calls to resolve issues .Not a lot of communication.
Business response:
We are disappointed to hear about the communication issues you've experienced with our office. We strive to provide excellent customer service and prompt responses to all inquiries. Please contact us directly at (412) 222-5200 so we can address your concerns and resolve this matter. We value your feedback and would like the opportunity to improve your experience with our company. -SS
Today is 10/5. Our installation date was set on 9/17 for 9/18, for 16 windows. Additionally, two doors were to arrive late that week. No prep was suggested, and I luckily was off work and able to spend my morning going ahead of the installers, removing drapes and blinds and moving furniture. 7 windows have been installed, and the rest are sitting on my porch. The installers ran out of trim, and apparently had to order more, and we’ve been waiting ever since. The doors and trim have still not arrived and no one has called in ... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
They said that you would not see any white when looking from the outside at the windows, but the white is evident and can be seen far away and close up.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
I have had an issue and reported it 3 times and have yet to hear anything back
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Once the salesman gets you to sign the paper, that’s the last time you’ll ever hear from Universal windows. It was just one disappointment right after another.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Your company CALLED ME MULTIPLE TIMES, OFTEN ON THE SAME DAY, FOR PAYMENT. However, when your installers did not show nor call for the installation, no discount was given or offered to me. I took off work and your no show put my project a week behind schedule which is very costly. The day and the time of installation was confirmed by you. You had NO PROBLEM hounding me for payment, but you couldn't call to say you were delayed or that it needed to be rescheduled. I had to CALL you to find out what was the issue was.
Business response:
We understand your frustration with our missed installation and lack of communication. This experience falls short of our standards. Please contact us at (412) 222-5200 to resolve this matter. -SS
Innumerable small defects (gaps/bubbles/tears in caulk, improperly sized/tensioned/built screens, oil discharge from multiple panels, etc)
Business response:
Hello, Julie. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
Frequently asked questions about Universal Windows Direct of Pittsburgh
How is Universal Windows Direct of Pittsburgh rated?
Universal Windows Direct of Pittsburgh has a 4.4 star rating with 1,689 reviews.
When is Universal Windows Direct of Pittsburgh open?
Universal Windows Direct of Pittsburgh is open now. It will close at 8:00 p.m.