This profile has been claimed by the business owner or representative.
Universal Windows Direct of Pittsburgh
- Windows Installation
- Pittsburgh, PA
About this business
Location details
611 Parkway View Dr, Unit 6, Pittsburgh, PA, 15205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
They did a wonderful job they got things done quickly and in a timely manner. The person I dealt with was very personable and knowledgeable on the products.
see reason in 2
Price was high
Business response:
Hi John, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
I had to pay 50% deposit before I received a contract to sign.
The salesperson was amazing and went above and beyond to help me. After that communication is terrible! I had gutters done at my home. I had a third party work crew show up with out any advanced notice, they had no idea what they were supposed to be doing on my job. There was a lot of communication issues. I am still waiting for your company to call me back as I have questions on the job that was done. The crew left a mess at my house used a leaf blower to blow th debris all over my yard instead of cleaning it up. This is th... read more
Installers are absolute hacks. Not only will I not recommend this company to anyone, I will also tell consumers to steer clear of this company any time I here someone talking about any home remodeling project.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Our expectations were not met. You told us they’d arrive between 8-10am and leave between 1-2pm. One guy arrived at 10:30 and left at 8pm. One of the windows was installed with a broken piece of plastic and there were two bubbles in the caulking of one of the windows. Also, we were not warned that there would be toxic fumes from the caulking that would take days for it to air out and us to be able to sleep our bedroom.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Frequently asked questions about Universal Windows Direct of Pittsburgh
How is Universal Windows Direct of Pittsburgh rated?
Universal Windows Direct of Pittsburgh has a 4.3 star rating with 1,800 reviews.
When is Universal Windows Direct of Pittsburgh open?
Universal Windows Direct of Pittsburgh is open now. It will close at 5:00 p.m.