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Universal Windows Direct of Pittsburgh
- Windows Installation
- Pittsburgh, PA
About this business
Location details
611 Parkway View Dr, Unit 6, Pittsburgh, PA, 15205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
DO NOT USE THIS COMPANY! When it comes to Universal Windows Direct, I would not recommend them even in the slightest. We have had so many problems with them, it’s just sad that they call themselves a reputable company with an A+ business rating. After ordering windows to be installed in our house, the company sent someone out to measure and sad it would take up to 12 weeks to get the windows in, for which I understood as they were custom windows. However, this is when the issues began to start. When they called in November t... read more
Business response:
Hello, Dante. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time.
Scheduling to get the windows installed was very difficult. Once a date was scheduled they Installer came put two of the eight windows in and left. The Installer did not speak English well, report it to his supervisor that the apartment that the second set of windows were to go in, the tenant did not answer the door. That was not the truth, the tenant from the first apartment watched the Installer leave his apartment and go straight to his truck. After speaking to a representative on Monday, December 22 I have not heard from... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
I remain deeply unsatisfied with my experience with Universal. I completed a negative survey after the first portion of my windows were installed and the remainder sat on my porch for weeks, and was reassured that all would be made right, plus some. Communication on the door install has been similarly poor though, and I had to initiate scheduling install, a week after I got the notification it had been stocked. When I missed the scheduling call the following day, I called back and left a voicemail, but waited another week fo... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
The windows l ordered they never came they sent me a different ones
Business response:
Hello, Maria. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
Poor follow up and no customer service. The worst experience I received from any vendor .
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Trim work looked unprofessional. Had to have guys come back 3 times till it was acceptable.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Your office doesn't seem to take calls to resolve issues .Not a lot of communication.
Business response:
We are disappointed to hear about the communication issues you've experienced with our office. We strive to provide excellent customer service and prompt responses to all inquiries. Please contact us directly at (412) 222-5200 so we can address your concerns and resolve this matter. We value your feedback and would like the opportunity to improve your experience with our company. -SS
Today is 10/5. Our installation date was set on 9/17 for 9/18, for 16 windows. Additionally, two doors were to arrive late that week. No prep was suggested, and I luckily was off work and able to spend my morning going ahead of the installers, removing drapes and blinds and moving furniture. 7 windows have been installed, and the rest are sitting on my porch. The installers ran out of trim, and apparently had to order more, and we’ve been waiting ever since. The doors and trim have still not arrived and no one has called in ... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
They said that you would not see any white when looking from the outside at the windows, but the white is evident and can be seen far away and close up.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Frequently asked questions about Universal Windows Direct of Pittsburgh
How is Universal Windows Direct of Pittsburgh rated?
Universal Windows Direct of Pittsburgh has a 4.3 star rating with 1,800 reviews.
When is Universal Windows Direct of Pittsburgh open?
Universal Windows Direct of Pittsburgh is open now. It will close at 5:00 p.m.