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Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- South Deerfield, MA
About this business
Location details
141 Greenfield Road, South Deerfield, MA, 01373, United States
Get directionsLeft the IV in my dog’s leg and sent her home! How do you forget such an important part of after care?? After waiting over 6 hours to be seen for an ultrasound!! Stay away!
i waited in the parking lot for 5 and a half hours for my cat and they just had him crated the entire time and because i didnt have much money they sent him home with me with a full brain bleed brain failure twitching and spazzing all night they said they wouldmt help me pay for 500 dollar xray they basically let him die over a few hundred dollars. they wouldmt euthanize him even all because of money. they sent him home with us not goving a care in the world. well i brought him to a real vet and my boy smokey had to be put d... read more
this place is a scam. Brought my mother's cat in on 11/1 at 1030, by 330 we were still outside, I was over two hours late to work, with my mother leaving a homebound elderly husband who walks with a walker alone. Ran over $600 worth of tests, to come to the conclusion they couldn't find anything. These people take advantage of the elderly to rip them off.
Business response:
We appreciate your feedback, Johnny. I can assure you that we do not take advantage of our elderly clients, our main concern is getting trying to diagnose and get our patients healthy again. Unfortunately, it is often that with basic testing a true cause of illness cannot be found. Cats are also notoriously good at hiding their symptoms until they are very sick. Since June was experiencing coughing and a decreased appetite it was important for us to take a set of x-rays to make sure she was not experiencing symptoms of pneum... read more
Completely understaffed.Poor communication.Our experience here was a nightmare .We are doing our research so we will have other options if we need emergency services again.
Business response:
We are very sorry to hear that you did not have a good experience with us, Judy. As you can imagine, COVID has vastly increased our caseload and wait times and thus we have actually added quite a number of more staff to help with this. I can assure you that our staff is working hard and are doing the very best that they can to care for all of the sick animals and give them the attention that they need. We would appreciate the opportunity to discuss your concerns further. Please give our office a call at 413-665-4911 to speak... read more
So! This place is a total scam! Animal negligence! Jacks up the price! You name it! I sat in the car for 4.5 hours while my puppy got stitches on her paw... allegedly... What really happened was I sat in the car for 4 1/2 hours while they did absolutely nothing to treat her! Then called me on the phone (COVID protocols) to tell me it was going to be $900 for stitches! I asked if they had treated her at all yet, they said no. I said I wanted my dog back, they said they would check on that... I went in... (yes I had a mask ... read more
Horrible experience. Abusive and unprofessional staff.
Business response:
We are definitely concerned with your comments and would appreciate the opportunity to discuss your concerns. Please reach out to a member of our management team M-F from 8am-5pm at 413-665-4911.
RecommendedAvoid if you can. To be fair, I once had an excellent service for our dog, but the last experience was a nightmare: I was asked to pay $200 outright for them to look at my dog; I had to give the same info over the phone to 3 different people and the bill was simply incredible. My dog was inside for 5 hours, after 1 hour waiting with me in the parking lot. They would have kept him 2-3 more hours if I had allowed more (useless) analyses. My dog was incredibly thirsty when he came back and clearly had not been given a chance to... read more
Business response:
We are sorry to hear that you did not have the best of experiences with us this time, Marie-helene. Unfortunately, the COVID pandemic has dramatically increased our caseload and our doctors and technicians are working their hardest to make sure that the pets get the best quality care as quickly as possible. We are glad that, at the end of it all and most importantly, Monty is feeling much better.
very poor service to my cat bunch of butchers need to go back to school dont know nothing about proper care of animals should be shut down the only thing about specialty is how rude the employees are they also make So MANY MISTAKES IN THE LIFE OF YOUR ANIMALS STOP BLAMING THE VIRIOS FOR YOUR INCOMPETENCE
WORST SERVICE EVER. We arrived at 7:30 am (per their instructions), gave the nurse all the info. There were no other customers in the lot until 9:00 am. Did not receive our call to come in until 2:30 in the afternoon!! Hot day, hot car. Many other cars came and went and were taken care of, while they just kept walking past us trying to not make eye contact. Horrifying. 👎
Business response:
Thank you for your feedback, Karlie. Unfortunately, the COVID pandemic has dramatically increased our caseload and subsequent wait times. As we operate just as a human ER does, we often do not know what is coming through our doors. Our doctors and technicians are working their hardest to make sure that the pets get the best quality care as quickly as possible. During the heat and long wait times, we have recently started offering clients the option of leaving their pets with us where they would be kept in our treatment area ... read more
Frequently asked questions about Veterinary Emergency & Specialty Hospital
How is Veterinary Emergency & Specialty Hospital rated?
Veterinary Emergency & Specialty Hospital has a 4.4 star rating with 2,932 reviews.
When is Veterinary Emergency & Specialty Hospital open?
Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.