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Veterinary Emergency & Specialty Hospital of Wichita
- Emergency Pet Hospital
- Wichita, KS
About this business
Location details
5618 W 21st St, Wichita, KS, 67205, United States
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After a 5 hour wait and no one in the lobby, my cat is still dying. We also paid $400 for his meds and here we are. My baby isn't even 2 yrs old. Dr MJ was great, nice, and friendly, but the front desk staff is a jk
Business response:
Chrissie, Thank you for visiting with me and providing valuable insight to your visit. We plan to utilize feedback to continue to make improvements within the hospital.
My husband waited for almost 5 hours in the waiting room and was not even updated on our dog or had any assessment done, even though our dog had wounds in the side of him from another dog bite. Absolutely would not recommend this place to anyone. My husband left and got into another place right away. not impressed whatsoever ever.
Business response:
We’re very sorry to hear that your experience with us was disappointing. While your pet was brought to the treatment area and assessed by our medical team, we understand how frustrating it must have been not to receive timely updates, especially during a stressful situation. Our team determined that your dog was stable and was able to clip and examine the wounds; however, we recognize that better communication could have helped ease your concerns. We truly value your feedback and are actively working to improve in this area.... read more
The care changes once you agree to the treatment plan. Over 4 hour delay to antibiotic administration. More expensive than human care. Don't waste your time or money.
Business response:
Thank you for your feedback. We are truly sorry to hear about your experience. Providing the best care to our patients is our top priority, and we understand your frustration with the delay in antibiotic administration. Our Hospital Director is planning to follow up with you on Friday to discuss the situation further and address your concerns directly. We value your input as it helps us improve our services. We hope to resolve this matter to your satisfaction.
I quite literally cannot express how horrible my family’s experience was with this hospital and the majority of the staff we had the true misfortune of dealing with during one of the most traumatic events of our lives. This is the first and only negative review I have ever left for a business, and I am doing so to encourage pet owners to exhaust any and all other options available to them before resorting to the use of this facility. My senior dog, Bronte, was sent here by her primary care provider the evening of 11/29/2024... read more
Business response:
Olivia, we want to sincerely thank you for taking the time to share your experience with us. We are deeply sorry to hear about the distressing circumstances surrounding Bronte's care. Your feedback is incredibly valuable, and we want you to know that we take it seriously. We are truly sorry for the pain and frustration you and your family endured during such a difficult time. It is alarming to hear about the lack of communication and attention to detail that you received, and completely understand how disappointing this m... read more
very incompassionate and horrible people. They caused so much grief when i had to put my husky down.
Business response:
We are saddened to hear you had a horrible experience with us. If there is something we could have done differently to make your visit, please let us know.
My sister watched a cat get hit by a car and took this poor, hurting and bleeding cat to get help. Not only would they not help - after my sister offered to pay for service, meds, etc, she even offered to claim ownership- they were completely RUDE and COMPASSIONLESS about the entire situation. Did not try to help in the slightest. I thought this was an emergency vet? Was that not an emergency? Or do you only care about certain animals. Shame on you.
Business response:
We truly value your feedback and understand your concerns regarding the situation your sister encountered. I want to clarify that our team is legally required to have authorization from animal control to provide care or euthanasia services in the City of Wichita. Our staff was attempting to communicate this and could have reached out to Animal Control or 911 for assistance. Unfortunately, we were unable to do so before she left. Please know that the cost of service was not a factor; we would have been more than willing to ... read more
Utterly lacking in compassion for animals and the humans who care for them. Brought in a stray kitten in distress and they turned me away, even though I said I would pay to have it treated. It died on the way to the shelter. Shame on you.
Business response:
Derek - We are sorry to hear about the kitten. Unfortunately, we are legally not able to treat stray pets in the City of Wichita as we do not have permission to do so from them. A finder cannot claim ownership of a stray pet and authorize treatment or euthanasia since it is not their pet. We appreciate your efforts in trying to do what is best for the kitten.
Do not bring your pet here!! They scam you out of money that you do not need to pay!! We drove 50 miles to bring our baby boy to after ingesting 2 ibuprofen. They wanted us to pay 100.00 bucks to call poison control plus their fees. When I asked why I needed to call poison control the vet on duty said because so I will know what to do!!! I asked her if she had ever had this kind of case before, she said yes. I then asked her If she had been to veterinary school , she again said yes. I then said this is a scam and I will not ... read more
Business response:
Hi Tricia , we are sorry to hear that you were not satisfied with your pet’s visit. We aim provide the highest quality of care and are disappointed that you were unhappy with the care that you received. Please give us a call to speak with a member of our management team so we can discuss your concerns in further detail.
After my dog was hit by a truck I took her here because she was severely injured. After waiting for over an hour in a room because the doctor was “ready” to talk to me about what was wrong with her I was notified that her right femur was severely broken, all of her paperwork stated it was her right femur and the reports they sent to her primary vet stated right femur…. Y’all it was her LEFT femur. I did not receive any discharge paperwork for her until a week later even after requesting it prior to to leaving then they also ... read more
Business response:
Nakia, thank you for addressing your concerns with us. At Veterinary Emergency & Specialty Hospital of Wichita, we aim to provide the best care we can for your pet and we are truly sorry to hear about this. We will be sharing with out management team as this is not our standard of care.
Frequently asked questions about Veterinary Emergency & Specialty Hospital of Wichita
How is Veterinary Emergency & Specialty Hospital of Wichita rated?
Veterinary Emergency & Specialty Hospital of Wichita has a 4 star rating with 2,570 reviews.
When is Veterinary Emergency & Specialty Hospital of Wichita open?
Veterinary Emergency & Specialty Hospital of Wichita is open now. It is open 24/7.