This profile has been claimed by the business owner or representative.
Veterinary Emergency & Specialty Hospital of Wichita
- Emergency Pet Hospital
- Wichita, KS
About this business
Location details
5618 W 21st St, Wichita, KS, 67205, United States
Get directionsMy niece Star took her Yorkie Pluto here after he was mauled by 3 pit bulls and they had the audacity to treat my niece like she was made of money. Let my dog nephew sit in a kennel for 3 hours while other people pets were being seen and before anyone says anything the other pets came in after hers. Here’s her statement. I hope no one else has to ever endure the pain I heard in her voice after her having to put her sweet Pluto to rest. This place needs closed down and the BBB needs involved with this place. Veterinary Emer... read more
Business response:
Diem, we are concerned by your statements and have observed multiple negative reviews regarding the same pet. It’s important to note that out of respect for patient health information, we will continue to communicate directly with the pet owner.
My sister in-law experienced the loss of her best friend and all this place cared about was money. Here is her experience: “Lost my bestfriend today. My Yorkie was mauled by 3 pitbulls, I rushed him here before arriving around 2:30pm, I called and they said they'd take him in. When arriving they took him in and put him in a kennel for 3 hours knowing he was badly harmed. Not until 5:30pm they give me a quote of 2300k, us having to put down a 75% deposit, before even looking at him. Which we paid. Don't get me wrong money ca... read more
Business response:
Lisa, we are concerned by your statements and have observed multiple negative reviews regarding the same pet. It’s important to note that out of respect for patient health information, we will continue to communicate directly with the pet owner.
RecommendedHorrible and traumatic experience for one of my family members and her dog. After my family member’s dog had a c-section and primarily only needed fluids due to dehydration. This office over sedated her dog when she brought her in. As they were trying to give her back to my aunt, my aunt knew something was even more wrong and had told them. They told her she was just sedated and she would be fine. Poor Phoebe was not fine. She passed away as they were pulling into the house. My aunt and little cousin tried to perform cpr on ... read more
This place is a disaster, which you don't want to deal with when you have a loved pet that needs immediate help. I really don't think they could make it much worse. I hope to find other options in Wichita.
Unless your dog is actively dying they don’t care does not matter if there is an open wound and could be infected they don’t consider that an emergency which to me is crazy cuz an infection is a silent slower killer without early detection your pet would die I tired to do that and I got oh well he is stable so he will keep moving down the list! Disgusting I’m glad I went somewhere else and gave my money to a different place that truly cares about pets! I wish I could leave a -10 stars
Not only is this the worst veterinary clinic I've been to, it is one of the single worst customer service experience I've ever had. The staff kept me waiting in the parking lot for four hours, periodically bombarding me with texts and phone calls about why I should apply for credit to spend vastly more than the $300 I had authorized. They led me to believe my cat, Vermont, was suffering from a leg injury, and I needed to give them more money to avoid amputation. $700 later I took my cat to an actual vet. Within ten minutes h... read more
Seems all they want is your money first, oh yea you get that call. When a doctor is supposed to call you around 10 at night and they don't call at all, you don't get that call. That's after trying to drag him in by the leash causing him to choke. I told them if they kept screwing around, I'd be having to out him down, and I ended up having too. Seems as if one shift vet would keep kicking the can to the next shift vet and so on. This might seem harsh, but it's true and has taken some time to be able to compose. Seems ... read more
this is a very rude, impersonal, unprofessional place of business! I wouldn't take my dead pet too!! Shame on you people! My friend took her new puppy here and she was told she had to wait in her vechile, she was laughed at and refused to return the dog to her after an extended wait with no updates. I could go on but I'm sure no one will be allowed to see this😠
Business response:
We take these type of things serious! Please have your friend call and speak with a member of our management team to discuss their case in detail.
We brought our pup in on a Saturday early afternoon. He received NO treatment at all, was not even seen for by a doctor for at least three hours! Then they basically held him hostage and would not release him to us Monday so we could move him to our vet until we paid them more than the agreed upon amount of money for his care. They were condescending, rude and talked to us as if we were idiots. They are the only show in town so they can do as they please. I will NEVER take another animal to them again. I have zero confidence... read more
Frequently asked questions about Veterinary Emergency & Specialty Hospital of Wichita
How is Veterinary Emergency & Specialty Hospital of Wichita rated?
Veterinary Emergency & Specialty Hospital of Wichita has a 4 star rating with 2,307 reviews.
When is Veterinary Emergency & Specialty Hospital of Wichita open?
Veterinary Emergency & Specialty Hospital of Wichita is open now. It is open 24/7.