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Veterinary Emergency & Specialty Hospital of Wichita
- Emergency Pet Hospital
- Wichita, KS
About this business
Location details
5618 W 21st St, Wichita, KS, 67205, United States
Get directionsthis is a very rude, impersonal, unprofessional place of business! I wouldn't take my dead pet too!! Shame on you people! My friend took her new puppy here and she was told she had to wait in her vechile, she was laughed at and refused to return the dog to her after an extended wait with no updates. I could go on but I'm sure no one will be allowed to see this😠
Business response:
We take these type of things serious! Please have your friend call and speak with a member of our management team to discuss their case in detail.
We brought our pup in on a Saturday early afternoon. He received NO treatment at all, was not even seen for by a doctor for at least three hours! Then they basically held him hostage and would not release him to us Monday so we could move him to our vet until we paid them more than the agreed upon amount of money for his care. They were condescending, rude and talked to us as if we were idiots. They are the only show in town so they can do as they please. I will NEVER take another animal to them again. I have zero confidence... read more
We had a $$$ Chesapeake retriever pup that supposedly had a couple impacted teeth. After supposed specialist-level surgery under general anesthesia we received a truly outrageous bill. Hidden in pages of itemized charges was $55 for “warming therapy”. I have news for this rogue Vet... prevention of hypothermia is included in basic post-anesthesia care. The Chessy never retrieved as well as he did before the procedure. He was eventually sold (w/ disclosure) as a started dog at significant financial loss. Do what you can to av... read more
Business response:
Charles, we take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Our records indicate that your last visit with us was in 2016. Our processes and systems have changed over the last five years and no longer charge for warming therapy and we also do not have hidden fees. A detailed estimate is reviewed with each client prior to any surgical procedure. We apologize that you were displeased with your last visit and hope you will reconsider publishing this review.
Only if you have a dire emergency. Something has drastically changed from the old facility to the new one in compassionate teamwork atmosphere and trust on a Consistent Basis. The vets themselves act professional, yet if you can wait please see your own vet or a walk-in clinic like El Paso in Derby who consistently work together as a compassionate team with pet parents under stressful situations and have also recently moved to a new facility. Ask your vet for a plan to cover pet care over the weekend. They are understaffed ... read more
Business response:
Hi Kat, we are sorry to hear you were not satisfied with your kitty's visit. We aim to provide the highest quality of care to pets and set high standards for client communications. We are reviewing your record and someone from our team will be contacting you.
If there was another option in town we would most definitely be going there. We went 4 hours without an update on our cat who was vomiting blood. Whenever we asked for an update they said someone would call us back right away. This never happened. We understand that they are understaffed and over stressed but this could be solved by the administration team by way of hiring more technicians and/or vets or even just a person whose sole job is communicating with the owners. Also, when we expressed frustration they resorted to m... read more
Business response:
Jordan, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to share your feedback. We take this feedback seriously and a member of our team may be contacting you for further discussion. We have shared your comments internally and are working hard to improve communication and increase staffing.
We went in at 7:45 pm because my dog was passing blood in her stool and vomit. In observance of COVID the hospital was doing curbside service. We finally got a tech about an hour into our wait and they took her inside. I didn’t hear anything for 2 hours so I called to check on her at 10 pm and they still had not looked at her. I was told there were 3 ahead of her so I waited until 11 pm rolled around and called again. I was told the exact same thing so I asked them to bring my fur baby back out to me, I was done at this... read more
Business response:
Julie, During this pandemic, we’re experiencing record-high wait times for patients. We know waiting for pets to receive treatment can be quite concerning and frustrating. We're currently working to improve efficiencies in communication with the high patient volume. We apologize for your long wait, and we hope Penny is better soon!
Waited for 3 1/2 hours and still didn’t get seen or called about excess wait time. Seems like they cater to dogs. #catlivesmatter
Only last resort- took my cat for a swollen paw on a Saturday afternoon. After 2.5 hours and $394.00 he had been given antibiotics and pain meds. They did call to update they had to sedate him to treat him. So they return him saying all is good. To our surprise 4 days later got a call from vet our cat scratch a tech and they are turning him into animal control. If it happened we needed to be informed at the time. Animal control investigate and lets say it's all sketchy. my animal won't go back there. Right now you can't ev... read more
Business response:
Peggy, we appreciate you leaving a detailed review. We deeply apologize for the stress of this situation. The employee who was scratched (not bit) was a very new employee and at the time of the incident this employee dismissed the faint scratch. Please know it is our policy that the employee should have communicated the incident immediately. The hospital would have then notify you at the time of the incident as well. Unfortunately that did not happen. Days later the employee's small scratch became very swollen and the employ... read more
lordt help me Jesus... cat presenting kidney infection-like symptoms. in all fairness, could be sediment/crystals. no c/s/v/d. no major stressors or changes. staff did not want to look at the sample I brought, nor his UA results. okay, okay, I get it. you want to have a "fresh sample". I was given estimate. awesome. no complaints or concerns. an hour and a half later..... I still havent heard if a cystocentesis has been performed, if just an ultrasound was completed, or if he even produced a sample. (golly gee whiz! n... read more
Business response:
Elise, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and a member of our management team may be reaching out to you to discuss further.
Frequently asked questions about Veterinary Emergency & Specialty Hospital of Wichita
How is Veterinary Emergency & Specialty Hospital of Wichita rated?
Veterinary Emergency & Specialty Hospital of Wichita has a 4 star rating with 2,570 reviews.
When is Veterinary Emergency & Specialty Hospital of Wichita open?
Veterinary Emergency & Specialty Hospital of Wichita is open now. It is open 24/7.