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Victorian Post Acute

4.1

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Location details

2121 Pine St, San Francisco, CA, 94115, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
Sun9:00 a.m. to 5:00 p.m.
4.1157 reviews
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Heather F.'s profile image
Heather F. 
rating
3 years ago

Please, DO NOT send your loved one to this facility! Patients are neglected. Basic hygiene is neglected. Patients that physically can not feed themselves are left staring at their food. The time spent on physical therapy is minimal (7-10 min) and Drs/nurses are almost never available. I even wonder if their credentials are valid. During the first 3 days of visiting my loved one, I witnessed 2 mice scurry around the floor. When staff was notified, they said "we know" and nothing else was done. During these days, the s... read more

Lori L.'s profile image
Lori L. 
rating
3 years ago

The food is pretty good. A way station en route to assisted living. 

Saro S.'s profile image
Saro S. 
rating
3 years ago

This is not an ideal place for your loved ones . I was there for 4 hours yesterday and saw things that We decided to take out father out of there. He was sitting in his pee for hours . I asked them to please change the sheets. Waited over hour and a half . I witnessed 2 elderly men fall on the floor . I saw pee in the room on the floor not cleaned up properly . There are 3 people to a room and 6 people share one bathroom which was dirty . The man next to my father was yelling and moaning loud for hours and they said they c... read more

Daniel C.'s profile image
Daniel C. 
rating
3 years ago

Online pictures are deceiving. LISTEN to me, if you care about your family member DO NOT BRING them here. The nurses here are extremely under qualified and they do not care about their patients. I honestly got more help from a yellow dressed cleaning staff member than a blue RN. My father only lasted one week there and now he is in critical condition at another hospital. He was transferred via ambulance to the nearest hospital after his heart rate dropped dramatically. NONE of my family members were notified and the way we f... read more

Joni C.'s profile image
Joni C. 
rating
3 years ago

Though I wasn't a patient here, my aunt was in their "care" for 10 weeks after a stroke. I visited on three separate occasions (as I live out of state). Below are a combination of my observations and what she told me: The food was horrible. It was always served cold and was ridiculously bland. Once, the other two people crammed into the room with her got dinner and she didn't. She rang the nurse, and when she got a tray 40 minutes later, it was ice cold. She asked if it could be heated up and was told no. My aunt was suppo... read more

Jon-Edmond A.'s profile image
Jon-Edmond A. 
rating
3 years ago

Oy Vey! already. Bettie Davis's exclamation, "What a dump!" came to mind during my time spent in this facility recovering from ankle surgery. I mean no slight to them, but it seems culturally inspired and accepted that the predominantly Pilipino staff yells at each other most of the time. Still, they were very nice to me despite the din I experienced from the early hours of the morning and into the night. This gross disregard for my need for (any measure of) peace is my chief complaint along with the terrible food. It w... read more

Occhi B.'s profile image
Occhi B. 
rating
4 years ago

horrible abusive late night can't. bad medication scheduling. non existent pain medication. not answering call light- made to scream out for help. 

Allan G.'s profile image
Allan G. 
rating
4 years ago

This place injured my father in-law after weeks of neglect. They then reported to his insurance that he wasn't making progress (due to the injury) so they kicked him out (probably a blessing in disguise). We learned that they were not giving him any water and the food was inedible. After they injured him he was unable to walk, so instead of helping him, they just started giving him muscle relaxants and made him stay in his bed. He ended up losing 20 pounds in the 3 weeks up to him getting kicked out. He ended up falling that... read more

Charles P.'s profile image
Charles P. 
rating
4 years ago

Experience was not the best, disorganized. And directors don't show up to scheduled appt. 

Frequently asked questions about Victorian Post Acute

How is Victorian Post Acute rated?

Victorian Post Acute has a 4.1 star rating with 157 reviews. 

When is Victorian Post Acute open?

Victorian Post Acute is open now. It will close at 5:00 p.m.