Village Veranda at Lady Lake

Anonymous 

on AplaceForMom

2 years ago

Harborchase is the worst place ever, bar none. Non existent on-site management. Patently mean staff and CNAs. When I say "mean," they were profoundly mean. Using loud abusive language, withholding their name tags from me, sometimes purposely giving me bogus names. Nonchalantly abusing my affected limbs out of exasperation, chastising thinking I should be able to move them. Sometimes I actually thought I was in hell. Now I'm in a different place that is 100% better than Harborchase!!! Harborchase has good dining, good food. B... read more

Anonymous 

on AplaceForMom

2 years ago

My parents were very unhappy at the veranda. Administration was not responsive to my parents or calls from the family. We were very disappointed and happy when we moved them. The aids were not courteous and when my parents pushed the button for assistance they had to wait sometimes 2 hours for help. We would not recommend this facility to anybody. Their billing department was inadequate and continued to charge us months after we moved out. Very poor management 

anonymous 

on AplaceForMom

2 years ago

I would not send a dog there!! The nursing staff for one has to care about the residents and act like they care. To leave a resident on the floor without going to them and to check if they were injured is criminal! Or to make sure residents are hydrated would be nice for the poor souls who were asking for water!! Staff was truly evil!! Others have told me the same evil practices were done when they were there!! The other day we were at the Veranda no one came into my loved ones room until 9:00 when I called! They are diabeti... read more

Luisa P 

on AplaceForMom

2 years ago

Facility smells like pee every where because they don’t care about their patients for example [name removed] who was laying down on his own pee for god knows how long poop stains on the ground. The staff doesn’t care about their patients, they come in and take blood pressure and deliver food but can’t clean up the place or get a cleaning lady??. You guys are heartless I will be taking this to court. 

Luisa P 

on AplaceForMom

2 years ago

Facility smells like pee every where because they don’t care about their patients for example Bob Mosiki who was laying down on his own pee for god knows how long poop stains on the ground. The staff doesn’t care about their patients, they come in and take blood pressure and deliver food but can’t clean up the place or get a cleaning lady??. You guys are heartless I will be taking this to court. 

Anonymous 

on AplaceForMom

2 years ago

I wouldn't recommend the community to others for their loved ones. The staff communication with the family is a big problem, as well as internal. The was no consistency about when my loved one should be showered, because there was no internal staff communication. The response time to calls and emails is lacking. I'm still waiting back on calls about a billing issue we . The food didn't ever look appetizing. I feel that they don't think the residents will care about the food because of them being in memory care. The doctor ne... read more

Anonymous 

on AplaceForMom

2 years ago

My mom had a horrible experience at Village Veranda. I would not recommend it to anyone. It's a beautiful facility, but management is smoke and screens. All the promises that were sold were a complete lie. Very very disappointed. 

anonymous 

on AplaceForMom

4 years ago

I would never put anybody here, we did not have a good experience. We put cameras in her room because my mom kept telling us things like that she did not need help. The food was awful quality. We were paying for extra services and the caregivers were not giving her those services. I would not recommend to other families who are looking.