Volkswagen of Kirkland

Justin Capone 

on Facebook

9 years ago

I brought a 2008 GTI in for service last year when the check engine light came on and had a very disappointing experience from start to finish. The service consultant, Roxie, was friendly and checked in the vehicle. However, she informed me that there weren't any loaner vehicles available even though I called in ahead of time (about 30 minutes before stopping by) and was ensured there were plenty of loaner vehicles. After I mentioned that I called ahead and was told that there were plenty of loaner vehicles, Roxie looked lik... read more

Darrell Rackley 

on Facebook

9 years ago

3/16/16 10:30 ish AM I went to the dealer ship to see what it would cost to find out why my car vibrates when it turns to the right. I was greeted by Kristin when I walked in I explained and the SECOND I said it was a 2012 she said “you are out of warranty” I explained that I purchased a 7yr warranty when I bought the car she looked on two screens and said “it’s not in our system, do you want to go home and look for it because I don’t know who to bill IF you have it” They took my car about 2hrs later she said the Tie Rod was... read more

Darrell Rackley 

on Facebook

9 years ago

3/16/16 10:30 ish AM I went to the dealer ship to see what it would cost to find out why my car vibrates when it turns to the right. I was greeted by Kristin when I walked in I explained and the SECOND I said it was a 2012 she said “you are out of warranty” I explained that I purchased a 7yr warranty when I bought the car she looked on two screens and said “it’s not in our system, do you want to go home and look for it because I don’t know who to bill IF you have it” They took my car about 2hrs later she said the Tie Rod wa... read more

Lacey Offutt 

on Facebook

11 years ago

I went to Kirkland VW specifically to test drive used Tiguans, and I knew exactly what I wanted. I was being helped by Shane Chaise, but the dealership didn't have what I was looking for - or even anything close. I knew that Chaplin's VW had some in stock, so I went there and ended up buying the perfect vehicle for me. 2 days later, Shane called to follow up. I told him I'd found exactly what I was looking for at Chaplin's and he curtly said "congratulations" and hung up on me! Between that and the slightly sexist attitude I... read more

Laurie Brown Sellers 

on Facebook

11 years ago

Disappointed in the service I've received. Poor follow-through.