Volkswagen of Kirkland

Duncan McStink 

on Facebook

5 years ago

I had a great experience when purchasing my cert. pre-owned Tiguan. Great price and trade in value, good experience- (seriously- go see Seth). BUT, yesterday I went in for my first scheduled service, an oil change. I had an appointment, but it still took 2 hours. Insult to injury, I had a cake in a bakery box in the front passenger side floor, and when I got my car back, the box had been crushed and moved to the front seat, with the icing soaking through the top. No explanation as to why this happened, no apologies from... read more

Taylor Sanders 

on Facebook

5 years ago

Worst customer service. After purchasing a pretty new certified used vehicle from them, it started to have problems. I checked the service records, and found that the check engine light code was a problem that they had already said they “fixed” before. I returned the car and said I’d like this fixed, when I did so, their customer service rep Tristan, said I would be taken care of. A week and half later of them having my car, I’m paying almost 1,000 dollars in repairs and getting it back in worse condition. My gas tank won’t ... read more

Jennifer Hungerford 

on Facebook

5 years ago

I’m in my 8 consecutive year of leasing a Jetta with Volkswagen. At the time I leased my current Jetta almost four years ago, they told me oil changes are no longer complimentary with the lease. Before driving off the lot I paid cash for three oil changes. Last weekend I went in for my third oil change. Before taking my car back I explained that I’ve already paid for this oil change and there shouldn’t be a cost today. The service agent said that although I’ve paid for the oil change, my hard earned cash had expired and that... read more

Missi Zylstra 

on Facebook

5 years ago

VW of Kirkland could improve by doing the complete diagnosis before giving 6 different diagnosis over 5 weeks. 5+ weeks later I still don't have my vehicle. Apparently it will be ready tomorrow, so I've been told the same thing the last 3 days. Dishonest. Unreliable. Horrible communication. Worst experience I've ever had. 

Flori Casia 

on Facebook

6 years ago

I will keep this nice and short! I used to like this dealership until my most recent experience which was a NIGHTMARE! From the customer service at the service department who were (hostile, unprofessional, rude, and very unwelcoming), to the service department “managers”. All of you failed me and I will never take my car there ever again nor will I recommend this dealership to anyone. Honestly it’s really hard to express in a review how awful they were. This is my second car from this dealership and I am left very disappoint... read more

Nicole Mulvey 

on Facebook

6 years ago

Worse possible experience at this dealership, VW Kirkland. I had to return my car after bringing it here in an emergency situation where the bolt on the dog bone snapped while I was driving one day. A couple weeks later (I don't drive regularly since I'm out of town often for work and live in the city) I realized I was still hearing a rattle and was nervous the same thing was going to happen again. I brought my car back to VW Kirkland where I was told the rattle this time was due to the engine cover not being securely on -- ... read more

Dave N Lisa McFarlane 

on Facebook

6 years ago

Absolutely awful experience from the sales manager, to the service manager and finally to the general manager! They had every opportunity to make a bad situation right but instead opted to say we don't care you have been loyal VW customers for 12 years, we would rather screw you over! Steer clear and stay far, far away! They care nothing about customers or doing the right thing! Shame on them, shame on VW and shame on O'Brien Auto Group! You know what you did and it will be on you to fix in the end!!! Karma! 

Cong Sen 

on Facebook

7 years ago

I seldom post reviews, but this dealer made me disappointed. A service requires three trips, they almost let you come again and again. Funny thing is that when a new issue arises, they will charge you to EXAMINE whether the fault is theirs, no loan cars, they are always right. They don’t care about your feelings at all. My car is only 40k miles, no known issues before regular yearly service. One day after the service, light is broken, another two days later, bumper and engine have some problems. If you have any hopes they ca... read more

Patrick DeVos 

on Facebook

7 years ago

I called the dealership to schedule an oil change. They told me to show up at 7:30am, which I did. When I got there they told me 'the techs won't be in until 8am' ... ok ... why am I here then? But it's my birthday, I shrug it off. They also upsell me a $200 brake fluid change service. I'm patient and waiting in the lobby (can't take longer than an hour right?), before I know it it is 9:45am! I realize I've been here two hours so I ask about the car. They check and say that 'It is in the wash now, almost done.' One hour late... read more