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Volkswagen of Kirkland
- Automotive
- Kirkland, WA
About this business
Location details
12612 NE 124th Street, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Wasted $45 getting to the dealership for a truck that was “supposed to be on hold” to be told it was sold.
Business response:
Anthony, Thank you for sharing your review. We're sorry to hear about this negative experience, and management would like the opportunity to speak with you in regards to this situation. Is there a best way to contact you to follow up? Sincerely, Mariam Ketner | O'Brien Auto Group | mariam@obrienautogroup.com
Found the truck I wanted online at this dealership. I did my due diligence and reviewed the features, printed the carfax, printed the KBB on it. I sent an email letting them know I was very interested. Sales guy calls and I let him know I am driving up that weekend. He calls me three more times to verify that I am coming. I drove over 300 miles in the pouring rain. I get there and look the truck over. So I drive it and it drives nice. We go inside to make a deal and I offer $1500 under the list price. The kid says h... read more
Business response:
Jim, Thank you for bringing this to our attention. We are sorry to learn your recent visit turned negatively, and would like the opportunity to address your concerns. Is there a best way for management to reach you? Sincerely, Mariam Ketner | O'Brien Auto Group
Went in to look at a truck they had advertised for 31k... you folks said you just took it in and I could look at it but not drive it because it hadn’t been through a safety inspection yet. Ok. You said you would call me when it was through and I could come drive it. Fast forward 4 days, the price is now 38k and it’s still not through safety inspection yet. A few more days pass, (still no calls) the price is now 40k. I decided to come in one last time to look at it, and it has been sold. I guess you guys didn’t want my busine... read more
Business response:
Jonathan, Thank you for taking the time to share insight into your recent experience here at VW of Kirkland. The details you've outlined are not reflective of the customer experience we strive to deliver, and we do apologize for that. Management would like the opportunity to speak with you in hopes of making things right here. Is there a best way we can reach you? Warm regards, Mariam Ketner | O'Brien Auto Group | mariam@obrienautogroup.com
Went in to look at a truck they had advertised for 31k... you folks said you just took it in and I could look at it but not drive it because it hadn’t been through a safety inspection yet. Ok. You said you would call me when it was through and I could come drive it. Fast forward 4 days, the price is now 38k and it’s still not through safety inspection yet. A few more days pass, (still no calls) the price is now 40k. I decided to come in one last time to look at it, and it has been sold. I guess you guys didn’t want my busine... read more
They lied to us for selling car.In test drive they said they have auto android in the car once we bought.they are saying we don't have auto android in that car because its old model.they cheated us.
Business response:
UPDATED RESPONSE: Madan, we are happy to learn that our team was able to work with you and give you such a wonderful experience! We look forward to seeing you again in the future. :) Sincerely, Mariam K. | O'Brien Auto Group
Business response:
Moi, Thank you for taking the time to share your review. It's disappointing to see your recent visit warranted a 1 star rating, and we would love to hear any feedback you may have. Is there a best way management may reach you at to follow up? Sincerely, Mariam Ketner | O'Brien Auto Group | mariam@obrienautogroup.com
Honestly the worst dealership out there. Customer service and satisfaction is horrible, they drop phone calls on you and put you on hold.
My Jetta had a flat so I took it in to either have it patched or purchase a new tire. I was super pleased to find out that the tire was able to be patched. However, the next day my tire was 100% flat again. What a waste of time for everyone involved. Problem not solved
Do not do business with these people. Msg me if you want the full details of their bait and switch business practices. And then blame it on 3rd party companies that they choose to be in bed with. Thank goodness I did not sign anything. I will be taking all my future auto service and vehicle purchases elsewhere.
Frequently asked questions about Volkswagen of Kirkland
How is Volkswagen of Kirkland rated?
Volkswagen of Kirkland has a 4.3 star rating with 2,201 reviews.
When is Volkswagen of Kirkland open?
Volkswagen of Kirkland is open now. It will close at 9:00 p.m.