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Volkswagen of Kirkland
- Automotive
- Kirkland, WA
About this business
Location details
12612 NE 124th Street, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
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Unprofessional and clueless sales person.
Well, don't wanna say I don't recommend this dealer or not, but no neutral option. If financial plan is not approved, don't ask customer to sign agreement and release the car. I had to return the car after 2 days because financial plan was not approved. Don't waste customer's time! Now I have to cancel insurance and wait for extra couple days to get my down payment refunded. Customer service is not bad, this "1-star" feedback is for your disorganization.
I do not reccomended this dealer. even among other dealers withing the same parent company this dealer was difficult to work with resulting in an overall negative experience.
Business response:
Thanks for your feedback and for bringing this matter to our attention, Greg. At VW of Kirkland, our customers are our top priority and we are sorry to hear that we did not hit the mark for you. If you would like to discuss this further, please email us directly at customercare@obrienautogroup.com. Sincerely, VW of Kirkland
I do not believe that the dealer is honestly seeking feedback here. I had a disaster of an experience, from the sales to the financing to the service of my new vehicle (57 days in the shop before it was driven even 400 miles, with three major engine components replaced over the course of that time), and have spoken and/or documented this to you, to the GM, to the CEO of VW America, and to VW Customer Care, and my repeated requests for specific actions have been dismissed.
I am quite disappointed with the customer service. Roxie (the service advisor) took my vehicle in for some warranty repairs. 3 other repairs were needed, which I agreed to 2 of them. I even emailed her to ensure only 2 of the items were done. I came to find out later on that all items were done even though I never authorized all 3. Maribel (the manager) then later on the upper manager involved tried every way possible to get me to pay for something I had never agreed to. At times, they were stuffing words in my mouth as if... read more
Business response:
Thank you for your feedback, João. We are sorry to hear about your negative experience with us. We want to learn more about your visit; what is the best way to reach you? | customercare@obrienautogroup.com O'Brien Auto Group
we went into the show room today to buy a brand new volkswagen and no one seemed eager to help us we asked the receptionist if any one was available. she looked over her shoulder to an office and pointed to a gentleman sitting behind a desk then said "I think Bobby can help you" to witch he reluctantly got out of his chair and walked over to us. we asked him to show us some mid lvl atlases and he said we have one in the show room that's unlocked (the most expensive one they had) so we asked him to show us some of the less e... read more
Business response:
Thank you for your feedback, Kevin. We are truly disappointed to learn about your negative experience with our team. We made our management aware of this matter, and they'd like to reach out to you personally. What is the best way to reach you? | customercare@obrienautogroup.com O'Brien Auto Group
Dropped off my daughters 2010 Jetta for maintenance Wendsday 2/10/21 to fix an engine problem that should have been caught during its previous maintenance visit a month earlier. No updates or communication from the service department and my wife had to call to see what was going on with it. She was told they hadn't even started it due to manpower shortages and the weather. She called a WEEK later on 2/17/21 and spoke with someone who had no idea on the status and could only say it was still being worked on. My wife told he... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Brian. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our service department. Management has made aware of this, and they will handle this personally. What is the best way to follow up with you? | customercare@obrienautogroup.com
I just purchased my Honda Civic SI from this dealer. I only did it because it was the exact color and model that I wanted and there's not many of them out there. My husband and I just returned to the states from Germany about a month ago and I needed car so I could start working. My husband is originally from Seattle and we have orders for JBLM, but the housing situation is terrible and we couldn't get a place before I could get a job so we were staying with his mom for the time being. The car was listed as "Excellent" even ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Sydney. At Volkswagen of Kirkland, we set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customercare@obrienautogroup.com and we'd be happy to help you out.
Frequently asked questions about Volkswagen of Kirkland
How is Volkswagen of Kirkland rated?
Volkswagen of Kirkland has a 4.3 star rating with 2,201 reviews.
When is Volkswagen of Kirkland open?
Volkswagen of Kirkland is open now. It will close at 9:00 p.m.