This profile has been claimed by the business owner or representative.
Wyatt Johnson Ford
- Car Dealers
- Nashville, TN
About this business
Location details
646 Thompson Ln, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedJason and Casey helped me trade out of a car that I just was not happy with, after owning it for only 6 months! Casey brought a car to me for a test drive and then Jason helped with “contactless” financing; so I had no delayed hours in the dealership!
Avoid this place like the plague. My 2018 Ford Escape was here 2.5 months for warranty repair work. I got it back after 2 months and had it less than a day but realized the check engine light was back on they fixed it on the spot the next day and then it started 2 days later it was putting out white smoke and took it back because it started burning oil, so they had it for another 2 weeks and after I get it back and drive it through the rain and both body panels that protect the undercarriage of the car fell off and said they... read more
Disappointed, yet again. Every time I get service here I leave mad & swearing to never try them again. I was here before they opened this morning to drop my truck off for an oil change. Came after work to pick it up (8 hours later) & they hadn’t even started on it. This time I swear to gawd I’m never coming here again. The service manager was very apologetic & nice. He offered me 3 free oil changes & his word this wouldn’t happen again. It’s too late Wyatt Johnson. This place will never get it together.
My experience with Wyatt Johnson Ford is strictly about their service department. We were delayed and misdiagnosed by their service techs. And the advice of my service advisor ended up being problematic as well. We brought in a Ford F-250 for a check engine light. The vehicle performed normally, no indications of an issue aside from this. So we made a service appointment and brought it in where we were informed it would take another 7-10 days for them to diagnose it. It actually took them two weeks to get back with me and ... read more
The service department is not the same as it used to be. The service department is awful and I will never use them again after using them for the last 5 years. I waited 2 weeks to get my car into service department. Then when I got there no one wanted to help me. They told me the only thing they could do is oil change. I ended up leaving without any service. They couldn't even look into my windshield washer nozzles not working correctly. It was the worst experience with one person questioning me when I told them I had... read more
I had a scheduled appointment for 12:00 pm. When I spoke to the service member (very professional) I told him I had to leave at 2:00 pm. He had to check to see if they could accomplish an oil change, DEF top off, and tire rotation in two hours. The service bay confirmed to the service member they could have it complete in two hours. When I received my truck back 2 hours and 45 minutes later (45 minutes past when I had to leave), the DEF wasn't even topped off. This was the second time in a row Wyatt Johnson Ford did not... read more
I have been trying for 4 days to get your service department to fix my brakes as well as service an RSC warning light. Nobody calls me back or emails. Why do you treat your customers so poorly ? I also asked repeatedly for your General Managers email address to send a complaint, this also ignored. I’m appalled at your lack of interest in your customers
They're cars are too expensive, and their seevice department doesn't answer the phone. I've heen trying to schedule an appointment all week long to get my check engine light looked into, and the phone just rings. Doesn't even go to voicemail, just rings. Either they have an issue with their switchboard or the service manager really can't be bothered to pick up.
Business response:
Hi Andrew- I am sorry about your experience with our dealership. We just switched phone systems and are working on resolving any issues with that. I hope that you will give us another shot in the future. If you have any questions or concerns please feel free to contact our General Manager, Brent Adams, at 615-244-3615. Thank you.
Scammers. This place is awful. Over priced and it seems like every time I bring my car in for service, I leave with more problems. I got my upper Radiator hose replaced recently and they charged me $403.00!!! I looked it up and its a $30 part. I'm done with this place. I don't mind paying a little extra to have a dealership take care of my car. However, I do not trust the pricing for repairs, its genuine care of my vehicle, or customer service. Seriously, think again before doing business with these people.
Frequently asked questions about Wyatt Johnson Ford
How is Wyatt Johnson Ford rated?
Wyatt Johnson Ford has a 4.3 star rating with 5,204 reviews.
When is Wyatt Johnson Ford open?
Wyatt Johnson Ford is closed now. It will open tomorrow at 9:00 a.m.