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Wyatt Johnson Ford
- Car Dealers
- Nashville, TN
About this business
Location details
646 Thompson Ln, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with Wyatt Johnson Ford is strictly about their service department. We were delayed and misdiagnosed by their service techs. And the advice of my service advisor ended up being problematic as well. We brought in a Ford F-250 for a check engine light. The vehicle performed normally, no indications of an issue aside from this. So we made a service appointment and brought it in where we were informed it would take another 7-10 days for them to diagnose it. It actually took them two weeks to get back with me and ... read more
The service department is not the same as it used to be. The service department is awful and I will never use them again after using them for the last 5 years. I waited 2 weeks to get my car into service department. Then when I got there no one wanted to help me. They told me the only thing they could do is oil change. I ended up leaving without any service. They couldn't even look into my windshield washer nozzles not working correctly. It was the worst experience with one person questioning me when I told them I had... read more
I had a scheduled appointment for 12:00 pm. When I spoke to the service member (very professional) I told him I had to leave at 2:00 pm. He had to check to see if they could accomplish an oil change, DEF top off, and tire rotation in two hours. The service bay confirmed to the service member they could have it complete in two hours. When I received my truck back 2 hours and 45 minutes later (45 minutes past when I had to leave), the DEF wasn't even topped off. This was the second time in a row Wyatt Johnson Ford did not... read more
I have been trying for 4 days to get your service department to fix my brakes as well as service an RSC warning light. Nobody calls me back or emails. Why do you treat your customers so poorly ? I also asked repeatedly for your General Managers email address to send a complaint, this also ignored. I’m appalled at your lack of interest in your customers
They're cars are too expensive, and their seevice department doesn't answer the phone. I've heen trying to schedule an appointment all week long to get my check engine light looked into, and the phone just rings. Doesn't even go to voicemail, just rings. Either they have an issue with their switchboard or the service manager really can't be bothered to pick up.
Business response:
Hi Andrew- I am sorry about your experience with our dealership. We just switched phone systems and are working on resolving any issues with that. I hope that you will give us another shot in the future. If you have any questions or concerns please feel free to contact our General Manager, Brent Adams, at 615-244-3615. Thank you.
Scammers. This place is awful. Over priced and it seems like every time I bring my car in for service, I leave with more problems. I got my upper Radiator hose replaced recently and they charged me $403.00!!! I looked it up and its a $30 part. I'm done with this place. I don't mind paying a little extra to have a dealership take care of my car. However, I do not trust the pricing for repairs, its genuine care of my vehicle, or customer service. Seriously, think again before doing business with these people.
Like so many others I have read about, we called before to say we were coming to look at a specific vehicle. They say it’s there and they will make sure it’s out for us to see. We drive one hour... we get there and they said it was sold two hours ago... hmmm that’s before we called. The listing was up for 40 days and then sells in the one hour it took us to get there? Bad service. We went to a close small dealership and the integrity was far better. Left with the perfect truck. I realize it’s first come first serve... but if... read more
Very disappointed in the service provider Wyatt Ford Nashville. I traveled to Nashville from Indianapolis to pick up my Jeep. I was told that the Jeep had been road tested and was ready to go. When I picked it up I in I-65 and I was traveling on the interstate when all hell let loose and the Jeep started to shake. Almost went off the road. I got the jeep back to Wyatt Ford and was put in a holding pattern in their guest lounge. Sat there for hours till I finally asked for the General Manager he then got me touch with the ser... read more
Arrived with a steering wheel problem. Left with a steering wheel, front rotors and break pad problem.
Frequently asked questions about Wyatt Johnson Ford
How is Wyatt Johnson Ford rated?
Wyatt Johnson Ford has a 4.3 star rating with 4,735 reviews.
When is Wyatt Johnson Ford open?
Wyatt Johnson Ford is closed now. It will open at 9:00 a.m.