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Wyatt Johnson Ford

4.3

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Location details

646 Thompson Ln, Nashville, TN, 37204, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.35,263 reviews
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Liz Clinard's profile image
Liz Clinard 
a year ago

On a scale of 1 to 10, 10 being the worst, I would give them a 9. If anyone at ford would like to speak with me about this review, you may call me at the number you have on file. 

Business response:

We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell, GM btidwell@hudsonauto.com 

Alayna Williams's profile image
Alayna Williams 
a year ago

Check out these reviews : https://www.dealerrater.com/dealer/Wyatt-Johnson-Ford-Nashville-review-3820/ https://yelp.to/bx3ynACiZ9 https://www.bbb.org/us/tn/nashville/profile/auto-repair/wyatt-johnson-ford-0573-37160089/complaints After 4 days, and the first rain paint started coming off of the top of the car. And they refuse to do anything about it. Do not trust these people. They don't pick up the phone after you buy the car. Thanks for nothing Mark. 

Business response:

We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell, GM btidwell@hudsonauto.com 

Danielle Burtis's profile image
Danielle Burtis 
a year ago

After 2 days of working over the phone with Conner Lewis, one of the salesmen, we were finally able to get numbers finalized so I could get financing taken care of by my Credit Union. At approximately 2:38 pm he asked for several things (my drivers license, insurance card, current car registration, 10- day payoff for our trade in, and a deposit) so his business manger could prepare the paperwork that our Credit Union needed (all we needed at this point was a buyers order) to get a check ready. Unfortunately, while I was gath... read more

Kevin Spalding's profile image
Kevin Spalding 
a year ago

Talked to Alfredo in sales and was sent a picture of the KBB value of my trade in, was told that I would be given a certain amount for my trade as long my trade was in as good of condition as I told them it was. I live 2 hours and 45 min away from the dealership so because I was told I would be given a certain amount for my trade I began the drive and 2 hours into the drive I was told I would be getting thousands less then originally quoted , and when he called me to let me know he was very quick to get of the phone with me ... read more

John Patrick's profile image
John Patrick 
a year ago

This is my second visit with my Ford 150 Lightning. Again, I was not met by a representative until 7 minutes arriving in the service bay. During this visit I discoverd that during my first visit that my tires were not rotated at 10K miles, because I was not given any written document of the work completed. So now, it was 20K for their first rotation. This time, the service was a little more knowledgeable about my vehicle. I was told that the tire rotation was not included in the 30K warranty. The work was complet... read more

Business response:

We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell, GM btidwell@hudsonauto.com 

Keith McCullar's profile image
Keith McCullar 
a year ago

There service department will rip you off and charge you for 3 times the labor that it should take for a job. Do not use them! 

Business response:

We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell, GM btidwell@hudsonauto.com 

Meagan Fenters's profile image
Meagan Fenters 
2 years ago

Absolutely horrible experience. Falsified information when we purchased our vehicle. They sold us a warranty and lied about the warranty they sold us. Do not do business with them! 

Business response:

We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell, GM btidwell@hudsonauto.com 

Tia Stewart's profile image
Tia Stewart 
2 years ago

I purchased a Bronco from this location and not only immediately found the one I really wanted way cheaper. But I have had to come get it serviced several times and the service has been horrible..I'm really thinking about going back to Dodge. 

Business response:

We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell GM btidwell@hudsonauto.com 

Richie Reid's profile image
Richie Reid 
2 years ago

Absolutely terrible!!!!! took 4 hours to pick up my truck because my keys were locked in a techs work area and he’s the only person alive that can access it!! Pathetic!! No one even apologized!! AWFUL 

Business response:

Richie, we are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell GM btidwell@hudsonauto.com 

Frequently asked questions about Wyatt Johnson Ford

How is Wyatt Johnson Ford rated?

Wyatt Johnson Ford has a 4.3 star rating with 5,263 reviews. 

When is Wyatt Johnson Ford open?

Wyatt Johnson Ford is closed now. It will open tomorrow at 9:00 a.m.