Wyatt Johnson Ford

Mitch Turner 

on Facebook

2 years ago

This is by far one of the worst dealerships I’ve ever dealt with. They are dishonest and show utter disregard for their clients. Sitting in a dealership for hours being told that as soon as the finance manager would come available, he would be able to get financed and then it was all done only to find out hours later, but that’s not the case. 

Anonymous 

on Facebook

2 years ago

This message went to General Manager Willie Rosario. I wanted to tell you about my recent customer experience with your dealership and your staff. On the morning of 2.25.23 I initiated a deal on True Car (deal #ZJNFKRZDM) to trade in my vehicle and purchase stock number EF38751, a ‘22 F350 King Ranch. When I got to the end of the deal and was scheduling my appt, my phone rang. I was greeted by your sales member Phili Venturini who told me the vehicle was in stock and asked if I had any questions about it. I told him no, ... read more

Sharon Castleman 

on Facebook

3 years ago

6 months ago I drove to an appointment to look at a specific vehicle at this dealership in Nashville only to be told when I arrived that the vehicle could not be shown due to a service light being on. That should have been my clue but I trusted the salesman and went ahead and looked at other vehicles and after some back and forth ended up making a purchase. The vehicle is fine so far but today I found out I was mislead when I was given information regarding free oil changes they threw in to the deal for me. "Any of our store... read more

Libbi Stejskal 

on Facebook

3 years ago

Awful communication - not even when I asked for updates. Kept my car for an entire week, after telling me there was nothing they could do and needed to send it to the body shop, only to find out all they did was lubricate the sun roof guides. Chris called and left a message saying there was no point in filing my claim with warranty company - stated the total cost was $285. After I called 5+ times, left a voicemail and sent 3 emails, he called to tell me he “got it taken care of” for me. Ironically enough, the bill I received... read more

Hank Tercero 

on Facebook

3 years ago

Awful service department. I paid hundreds of dollars to them as a 'diagnostic fee' when they didn't even diagnose a problem, they just recommended I replace damn near the entire coolant system on my car. This was all after holding my car for a week to 'diagnose' it without warning. They recommended about $1,000 worth in parts and labor to fix it so I said forget it and dove into it myself. Ended up fixing the problem by replacing a $5 o-ring in the crossover pipe with help from a service advisor at another local Ford dealers... read more

Shayna Barrett 

on Facebook

3 years ago

I’m wondering how you get in touch with anyone in the service department? The receptionist transfers you and no one answers? My truck was dropped off on the 12th (scheduled appointment) and no one can answer the phone or give us an update? Terrible service/terrible customer service. We need a call back. 

Taylor Alexis Ward 

on Facebook

3 years ago

Bought a used (2018) vehicle less than a month ago and was told that that breaks were changed. Traveled to Savannah GA for a family vacation and half way there had to pull over at a Ford Dealership in Chattanooga TN due to breaks grinding metal on metal. After reaching out to my salesman that sold me the car I asked if breaks were changed on my vehicle he responded with a yes. When I sent him pictures of my breaks and stated there was no way possible because there was metal shavings and they were grinding. He then quickly ch... read more

Cindy Still Bryant 

on Facebook

3 years ago

I made an appointment two weeks ago to have my vehicle serviced. Of course I told them the make, model, and year of my vehicle. Only when I show up for my appointment do they tell me they do not work on older vehicles. Then why didn’t someone say that when I made the appointment? Or why didn’t someone call me back before my appointment if the scheduler was unaware of this policy? They wasted my time and fuel to the dealership. I would give negative stars if it was an option. They are not attentive to detail. Beware before tr... read more

Stephen Heffington 

on Facebook

3 years ago

This dealership has gone downhill the last 2-3 years. The service department is not trustworthy. They are unethical and run up unnecessary charges. They swindled my college age daughter. Don't trust them.