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Wyatt Johnson Ford
- Car Dealers
- Nashville, TN
About this business
Location details
646 Thompson Ln, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had brought in our car for a recall. When we were called about making the appointment we told them to make sure all parts were there before we brought it in. Was told they had everything. Dropped off Tuesday morning and was told it would take 1 day. Called Thursday and was told all parts were not there and it will be ready next day. At the end of the day Thursday get a text saying car is ready then 5 minutes later get a text saying car isn’t ready. Called and was told wrong part was ordered and new one is coming. Called Frid... read more
Business response:
We take your feedback seriously and sincerely apologize for the poor experience you had with your recall service. Your recall experience clearly shows we failed to meet basic communication expectations and service standards. The multiple issues you encountered are completely unacceptable. We understand how frustrating it must have been to make multiple attempts to reach your point of contact without success, and having to speak with different people each time you called rather than receiving the promised direct communication... read more
This place is TERRIBLE!!!!!! I have left message after message asking for a return call from a manager in the service department also from GM. Absolutely NO attempt to call back or get to talk to anyone. Charged over $600.00 😮for a battery change! I can not express how awful this place is. AVOID at all costs!
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and lack of follow-up you’ve experienced. This is absolutely not the level of service we aim to provide, and we understand how upsetting it is to feel ignored — especially after receiving an unexpected charge. Your feedback has been escalated to our management team, and we’d like the opportunity to speak with you directly to address your concerns. Please contact our general manager at btidwell@hudsonauto.com so we can look into the ... read more
RecommendedThis is probably my most frustrating visit to Wyatt Johnson Ford. Normally the service is top tier. Not this time. I went for my general 6k mile inspection with my EV. They’re normally phenomenal with providing round trip uber service to work at drop off and pick up. My assigned service attendant is usually super communicative with where my car is and next steps. Not this day and it was being frustrating. I was told they only provide an uber one way now. Makes zero sense but they offered to bring me my vehicle — okay, no com... read more
Business response:
Thank you for your honest feedback. We’re truly sorry to hear that your recent visit didn’t meet the high standards you’ve come to expect from us. We understand how important clear communication and reliable service options are, especially when you’ve trusted us with your vehicle in the past. Your frustration is valid, and we sincerely apologize for the inconvenience and lack of follow-through during this visit. We’ll be reviewing this internally to ensure we address the gaps in communication and service. We appreciate your ... read more
I will never go to Wyatt Johnson Ford again. They tried to charge me $6,303 for parts & labor to fix the sun roof shade. The one of the clips on the sun shade for the Sunroof broke. The service department charged me $239 plus tax just to look at the problem to tell me what the problem was.
Business response:
We’re very sorry to hear about your recent experience at Wyatt Johnson Ford. We understand how frustrating it must have been to be quoted such a high repair cost for the sunroof shade and then be charged for diagnostics without a satisfactory resolution. Your feedback is important to us, and we’d appreciate the opportunity to look into this further. Please reach out to our General Manager directly so we can review your visit in detail and determine if there’s anything we can do to make this right. Thank you for bringing th... read more
my experience was horrible. I brought my truck in to fix an issue and left with same issue minus 2,000 dollars. if they didn't know what was wrong they should have said that and not have me pay for something that wasn't the problem. I will be calling ford corporate office and disputing the charges on my card. you'll need to hire a more experience staff not people who guess at issues.
Business response:
Thank you for taking the time to share your experience. We sincerely regret to hear that your visit did not meet expectations, and we understand your frustration. It’s deeply concerning that the issue with your truck was not resolved despite the significant cost, and we agree that clear communication and accurate diagnostics are essential. We’d like to investigate this further and ensure your concerns are addressed properly. Please reach out to our General Manager at btidwell@hudsonauto.com so we can look into what happened... read more
I’ve been a loyal Ford customer, having owned six Ford vehicles since 2014, with my previous four purchased from Jenkins and Wynne, where I always received prompt and professional service. This was my first experience with Wyatt Johnson, and unfortunately, it has me seriously regretting my decision to switch. I scheduled a service appointment two weeks in advance to ensure the parts needed for a simple repair—two air conditioning sliders—would be available. Despite this, I was told the parts hadn’t even been ordered when I ... read more
Business response:
Thank you for taking the time to share your experience. We truly regret that your first visit with us fell short of expectations, especially after your long history with the Ford brand. Your feedback regarding the delays, lack of communication, and missed parts preparation is absolutely valid—and not the standard we strive to uphold. We understand the inconvenience this caused and appreciate your patience during the extended wait. We are actively addressing the internal missteps that contributed to this issue to ensure bett... read more
I waited over 4 hours only to be told that there was no one available to look at my car because allegedly the upholstery people or whatever - one was in training and one was out. They told me this the last time i was made to wait this long for a repair that now i have my doubts about. I doubt they train their people this well and this often since they have so many open cases with the Better Business Bureau. I dont mind waiting - i know they are busy and have a high influx of cars but over 4 hours?? This stinks of mismanageme... read more
Business response:
We sincerely apologize for the long wait time and lack of communication during your recent visit. We understand how frustrating and disappointing it is to spend hours waiting only to be told your vehicle couldn’t be serviced—especially if it has happened more than once. While we do our best to accommodate every customer, your experience clearly fell short of the level of service and care we aim to provide. Your concerns about transparency and follow-through are valid, and we take them seriously. We’d appreciate the opportu... read more
COMPLETE WASTE OF TIME AND MONEY, HAD MY TRUCK FOR OVER TWO WEEKS AND COULD NOT EVEN TAKE FIVE MINUTES TO FIND WHAT WAS WRONG WITH IT! A COM[LETE JOKE! I WOULD NEVER TAKE MY VEHICLES BACK THERE
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell, GM btidwell@hudsonauto.com
They fixed something that didn’t fix my problem and then when I brought it back for the original issue 2 weeks later, they wanted me to pay again for what they apparently found only the second time bringing it in. $1500 to fix a seal. Will be calling the BBB on them.
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Brian Tidwell, GM btidwell@hudsonauto.com
Frequently asked questions about Wyatt Johnson Ford
How is Wyatt Johnson Ford rated?
Wyatt Johnson Ford has a 4.3 star rating with 5,261 reviews.
When is Wyatt Johnson Ford open?
Wyatt Johnson Ford is closed now. It will open tomorrow at 9:00 a.m.