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Wyatt Johnson Subaru
- Car Dealers
- Clarksville, TN
About this business
Location details
2277 Trenton Rd., Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Failed to rotate tires when they said they were for service. Disappointing to discover! Service assistant assured me and said he talked with Tech who said he rotated tires. 1 tire was marked because of nail removal and that tire was in same position!!
Service department is inconsistent in what they tell you. Three different people told me three different things, which makes you question the honesty of their work. I do not recommend them at all and I’ve been a customer for years. I will drive a little further on into Nashville to receive quality service.
If there were a way to leave zero stars I would do so. I had an appointment at 2:00. I texted for an update at 3:45 since I was told it would take an hour. I received no response to my inquiry. At 4:00 I walked up to the service desk and was told that my car hadn’t even been taken into the shop yet. These people didn’t have the decency to let me know that it would be longer which is what irritated me more than the delay. I can only surmise that they don’t really care about their customers. I am beyond disgusted with this pla... read more
"I had a horrible experience with the service department..." I had a horrible experience with the service department today. I dropped off my car last night for A 7 a.m. appointment. When I tried calling to see if the car was ready my first call got disconnected the second time I was told I would get a call back shortly. I'm still waiting on that call to come. I got dropped off at the service department in time to head to work. My car wasn't ready, I was told that their were no keys in the drop box this morning 2 people had c... read more
"They do not honor the USAA price" Buyer be ware. This dealership is listed as a dealership that honors the USAA price, but they do not. They are unwilling to honor their agreement with USAA and therefore do not honor service members and their families. I would recommend to anyone looking to buy a car to work with a different dealership. If they do not honor their agreements up front you can’t trust them if something goes wrong. There are other dealerships that will honor the USAA price and are happy to work with service mem... read more
"Terrible customer service and business practice overall. " If I could give less than one star, I would. I have never felt more unwelcome or disrespected as a customer than I did at Wyatt Johnson Hyundai / Subaru. After attempting to be a REPEAT customer and buy my second Subaru WRX STI from Wyatt Johnson Subaru, their sales manager Brian Burkeen suggested that I take my business elsewhere because a price couldn't be negotiated between a salesman and I. This was after I refused their initial offer of almost 6k over MSRP for ... read more
"Great sales team, awful service dept" I will never take my car back to be serviced there, ever again. First off they charge over $100 just for an oil change and tire rotation. Which is rediculous. I've waited on multiple occasions, over two hours for an oil change, when I had an appointment. The two times I've taken my vehicle in for an oil change, my oil light came on before my car was due to go back in!!! I went to a great Subaru dealership out of state in WA. They only charged $58 for an oil change and tire rotation. The... read more
"Typical sales games" Friendly folks with a clean well laid out lot. Only problem is they add on this little "Dealer Mark Up" sticker that adds $2k or so to every car ABOVE MSRP. Salesman told me it is there so they can work with people that are upside down on their trade.. Huh? It is a little insulting that they do this and it destroys their credibility. Undercoating, nitrogen filled tires, fabric protection, etc... Srsly it is that bad. Sell a product without the gimmicky add-ons and stop playing games. I am glad there are... read more
"Would not go back sales man was rude. He had an attitude..." Would not go back sales man was rude. He had an attitude the whole time. Would not recommend this place to anyone. I hope his boss knows he is taking on the side to hold vehicles for friends.
Frequently asked questions about Wyatt Johnson Subaru
How is Wyatt Johnson Subaru rated?
Wyatt Johnson Subaru has a 4.7 star rating with 2,764 reviews.
When is Wyatt Johnson Subaru open?
Wyatt Johnson Subaru is closed now. It will open on Monday at 9:00 a.m.