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Wyatt Johnson Subaru
- Car Dealers
- Clarksville, TN
About this business
Location details
2277 Trenton Rd., Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The rep was great. Beyond nice and empathetic. BUT...the part for my car was shipped back to Subaru due to it being "30 days" since my initial appointment in May. At no time, was I contacted by Wyatt Johnson to let me know that the part had been in at one point nor had it been shipped back, prior to driving an hour and a half one way. I had to make this appointment on my own. Apparently, the company that owns Wyatt Johnson has a central call center who does not communicate with the dealership. Had they communicated, this tri... read more
Business response:
We sincerely apologize for the inconvenience, and we appreciate you bringing this to our attention. Thank you for giving us the opportunity to rectify this.
Told I had a second fob and it was at their other property. Now I'm told they couldn't find it after a month. Lesson leared.
Business response:
Thank you for bringing this to our attention. We will be reaching out to you as soon as possible to get this rectified.
The customer service in service dept, parts dept , finance dept.. awesome... the floor manager.. (the person that negotiate the price) needs some customer service skills , I almost walked out due to his rudeness.
Business response:
Thank you for being a valued customer!
No follow as promised by salesman. I discovered that there was no owners manual and the.emergency key was wrong. Weeks later nothing. Slow to no responses. Crappy communication. Service department you can thank the sales department for me never bringing my car there for service. If it wasn’t for the guarantee I’d never recommend buying a car there.
Business response:
Thank you for bringing this to our attention. A member of our management team will be reaching out to you shortly.
Had appointment for diagnosis and still waited for over 3 hrs for diagnosis. It's my air conditioning that didn't work. That's all I wanted addressed.
Business response:
Thank you for bringing this to our attention. Our service manager will be in touch with you.
They order and force you to pay for parts you don’t need, like it was your fault they ordered it in error. Did a “complete inspection” on my car, everything perfect except for cabin air filter. Well my windshield actually had a over 6 inch crack. I wanted to talk to them about repair for windshield but they checked the box saying the windshield was perfect on this inspection so I went elsewhere for repair. Cabin air filter was actually fine. See they are just told which items, like various filters, to push to generate revenu... read more
Business response:
Thank you for bringing this to our attention. Our service manager will be reaching out to you shortly.
Made an appointment for recall repair. Parts not available. Will have to come back. Drove 90 minutes
Business response:
Thank you for bringing this to our attention. Our service manager will be reaching out to you shortly.
I brought our car in due to a parasitic battery drain. The symptoms were explained - repeated dead battery, touch screen going haywire, etc. The car was fixed after 4 days and picked back up on our way home from vacation as we live over an hour away from the dealership. The DCM was replaced and the issues supposedly fixed, but the screen/radio/car play is still going haywire. It has been updated, reset, etc., still with no fixing of the problem. Now we will have to arrange another trip to leave the car yet again.
Business response:
We regret to hear about your experience with us. Customer satisfaction is our top priority, and we strive to do better. A member of our team will be reaching out to you shortly.
They didn't tell me my air filter is filthy dirty. They didn't reset my oil service percentage.🙁
Business response:
Thank you for bringing this to our attention. A member of our team will be reaching out to you shortly.
Frequently asked questions about Wyatt Johnson Subaru
How is Wyatt Johnson Subaru rated?
Wyatt Johnson Subaru has a 4.7 star rating with 2,764 reviews.
When is Wyatt Johnson Subaru open?
Wyatt Johnson Subaru is closed now. It will open on Monday at 9:00 a.m.