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Wyatt Johnson Subaru
- Car Dealers
- Clarksville, TN
About this business
Location details
2277 Trenton Rd., Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Where to begin. First, I'll say I came an hour and 45 minutes before my appt. time. , so I expected a wait. I was only there for an update to the infotainment center. I was in the waiting room for 4 hours and 7 minutes. Yes, I was kept up to date on the progress, or lack thereof. My advisor, Scott Winstead, was very cordial. Definitely should put him in sales, as I was told I need four new tires, rear brake pads, spark plus, cabin and air filter, brake fluid flush. Once I finally got my car, the glove compartment was laying ... read more
Business response:
Thank you for bringing this to our attention. A member of our team will be reaching out to you immediately.
It took an hour and 45 minutes for an oil change that I scheduled in advanced.
Business response:
We sincerely apologize for the inconvenience. I have let our service manager know and he has left you a voicemail. Please feel free to return his call when you get a chance so we may make this right for you.
Lower the price of car care. I used to pay 200 and now over 300$
Business response:
Thank you for your feedback! We value our customers concerns and would be happy to discuss any available promotions or alternatives that may work for you. Please feel free to reach out directly if we can assist you with this. Thank you for being a valued customer!
Was impressed by the entire staff but I was disappointed by the fact that they didn't detail the car.
Business response:
Thank you for your feedback! We’re thrilled to hear you were impressed by our staff and their service. However, we apologize for the oversight regarding the car detailing. We understand how important that is, and we’ll be sure to address this with our team to ensure it is consistently part of the service experience moving forward. We appreciate your understanding and hope to have the opportunity to make it right for you during your next visit!
Why does it take 1 1/2 hours for an oil change and tire rotation when you show up 10 minutes early for your appointment.
Business response:
Thank you for your feedback. We understand how frustrating it can be to wait longer than expected, especially when you’ve arrived early for your appointment. While we strive to honor all scheduled times. 1.5 hours for an oil change and tire rotation is longer than our typical turnaround time, and we sincerely apologize for the inconvenience. Your time is valuable, and we’re committed to improving both our scheduling and communication.
I didn't not get my oil change reset I didn't get no 360 check point & it just wasn't the services I alwys gotten didn't like it n will never go back there .
Business response:
Thank you for your review. I'm sorry to hear about your experience and appreciate you bringing it to our attention.
I liked my salesman but when we finally completed the sale i waited 4 hours for the car to be detailed and oil changed. I was there at 11am and left at 5pm. Sean Owen was my salesmen. I was promised a set of floor mat and the 2nd fob but it has been 3 weeks and he has not reached out to me even when i tried to reach out to him.
The worst service department ever took my car multiple times for an oil pan leak. The car was leaking again in less than 6 months. It took 3 more times to fix the issue. It's never been fixed a bunch of excuses and SOA is useless. Move out of town and got it fixed by another dealer.
Twice I’ve taken my car in for a recall. The first time they had my vehicle for 4.5 hours. Yesterday I had a 7:30 appointment. I called 3 times for updates. The 1st time they were unable to local anyone so a msg was sent, 4hours later I called again and once again they were unable to locate her, So a second msg was sent to her and the managers, 3 hours later I called to find they had closed for the day and would need to call back in the morning. This dealerships service is so subpar I would give negative stars if possible. S... read more
Frequently asked questions about Wyatt Johnson Subaru
How is Wyatt Johnson Subaru rated?
Wyatt Johnson Subaru has a 4.7 star rating with 2,764 reviews.
When is Wyatt Johnson Subaru open?
Wyatt Johnson Subaru is closed now. It will open on Monday at 9:00 a.m.