This profile has been claimed by the business owner or representative.
Zodiac MX8 Elite Suction Cleaner
About this business
It stopped working after one day. All the hose connections leaked and allowed air into the system to the point the strainer basket at the pump had almost no water in it.
Business response:
Hi Michael, We're so sorry to hear that you're experiencing issues with your Zodiac MX8 Elite Suction Cleaner. Product quality and customer satisfaction are top priorities to us. Please give us a call at (800) 822-7933 so we can connect you with a product specialist who can help. Thank you for your patience. Regards, Your Zodiac Team
Don’t know why.
Business response:
Hi Carlos, We're sorry you're experiencing issues with your Zodiac MX8 Elite Suction Cleaner. Product quality and customer satisfaction are top priorities to us. Please let us know what issue you're experiencing with your cleaner by calling (800) 822-7933 so we can connect you with a product specialist who can help. Thank you for your patience. Regards, Your Zodiac Team
When our previous cleaner quit working, we also had a wind storm, and had a bunch of dirt and debris blown into the pool. This new cleaner was able to clean our pool completely after a few hours.
Business response:
Thanks, Paul! Creating quality products that simplify your pool experience is what we aim to do every day. We appreciate your kind words. Have a nice swim season! Your Zodiac Team
This vacum works great and now my pool is super clean! I love how the Eltte MX8 has a wide cleaning path to clean the pool fast!!!
This pool vacum works greats and now my pool is super clean!
Business response:
Hi Mike, Thanks for sharing your first-hand Zodiac experience! t's always a pleasure to hear from satisfied customers like yourself. Enjoy the extra swim time! All the Best, Your Zodiac Team
No better than the unit it unit replaced. It binds up on palm tree fronds.
Business response:
Hi Tom, Thank you for taking the time to review your Zodiac cleaner, and we're sorry to hear about your experience. We take customer satisfaction very seriously and we'd like to ensure that you are equipped with the most effective cleaner for the debris specific to your geographical area. Please contact us at customerfeedback@fluidra.com; include your contact information, and we will reach out to you as soon as possible. We look forward to assisting you. Best Regards, Your Zodiac Team
The MX8 keeps stopping if it runs over more than 4-5 leaves. It has taken more to maintain the unit than I have experienced with any other. I thought maybe something was wrong with it so I took it into to Leslies for them to look at, they said it was working normally and had no issues. I was hoping they would have found something because the unit is terrible and requires to much care and attention.
Business response:
Hi Deryl, We're sorry to hear about your poor experience with the Zodiac MX8 Elite Suction Cleaner name. We want to help! To reduce large debris jamming, remove the yellow debris inlet to widen the port on the bottom of the cleaner. This should allow larger debris to pass through. Here’s a quick video that explains this conversion: https://www.youtube.com/watch?v=BtEI5Qex868&list=PL3Fq80t74vvnplqTq7JyeS_Z6OWblJRX9&index=16 We hope this tip helps. If you need further assistance, please email your contact information to cu... read more
It requires too much suction and does not move without constant stopping.
Business response:
Hi Brandon, Thanks for your feedback. We're sorry about the poor performance of your Zodiac MX8 Elite Suction Cleaner. There are some troubleshooting tips available in the FAQ section of the product page here: https://www.zodiacpoolsystems.com/en/products/suction/mx8-elite. There is also a possibility that the body clips on the bottom side of the cleaner may have become dislodged. Simply secure each corner underbody clip back into place if this has occurred. If you'd like help from a product specialist, please respond ... read more
Installation parts was No help at all had to get a neighbor help to install Nowhere it did 't tell the Pool filter might interfere with the working of the unit
Business response:
Thanks for choosing the Zodiac MX8 Elite Suction Cleaner, Ron! Your trust and satisfaction are our top priorities. We always recommend professional installation of pool products and equipment since an experienced pool professional can recommend the proper flow rates and pool filtration pump requirements. If we can assist, please contact us at customerfeedback@fluidra.com or (800) 822-7933 and we'll be happy to help. Thank you for your feedback, and enjoy your swim time! Your Zodiac Team
Frequently asked questions about Zodiac MX8 Elite Suction Cleaner
How is Zodiac MX8 Elite Suction Cleaner rated?
Zodiac MX8 Elite Suction Cleaner has a 4.7 star rating with 3,317 reviews.
When is Zodiac MX8 Elite Suction Cleaner open?
Zodiac MX8 Elite Suction Cleaner is open now. It will close at 6:00 p.m.