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Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are selling our products and shipping wrong product to the customer. ********************** is having them call us with questions instead of handling the issues they have caused. ******* does not approve of them selling our products as we have distributors across the **.
Business response:
Thank you for bringing this to our attention. Please contact our **************** team at ************** for further assistance.
My order was shipped to the wrong address. Reported problem and two days later I still do not know when or if I will ever receive my order. Zoro is wasting my time and delaying my projest. Never buy anything from Zoro.
Business response:
Thank you for Contacting us. We appreciate your feedback regarding your order status and delivery difficulties. Please reach out to our **************** agents and we will assist you further.
I had canceled my order 5 minutes after placing the order online when I saw that the part I was ordering had a different part number that I have searched for (although the image was the same). I was assured the order was canceled but I didn't receive a cancelation confirmation. The part got shipped and received and I got charged for something I do no need. Needless to say I will spend a couple afternoons to make my voice heard. Not manually though... :-)
Business response:
Hello, Thank you for reaching out to let us know about your order cancelation struggles. If you would like to contact our **************** Agents, we will gladly assist you in getting a refund.
Ordered 5 items, got 4 in advance, out of the 4 one was broken.Made me waste time and time is money.
Business response:
Hello, Thank you for reaching out regarding your recent order. We would love to assist you in getting your full order unbroken. Please reach out to our friendly **************** Agents.
I was charged extra on my ****** after my order had already gone through. This is called fraud!
Business response:
Hello, Thank you for letting us know about your ****** issue. If you would like help getting in contact with ****** please reach out to our friendly customer service agents and we will help you. Thank you again.
Not sure if Zoro or the supplier is the problem but someone definitely did a bait and switch! I am very disappointed. I ordered a specific paper towel and its correct on the Zoro website but the item I received is not correct! Im expecting a refund and returning the box of paper towels. I gave you two stars for a speedy delivery.
Business response:
Dear *****, Thank you for bringing this to our attention. We never want you to experience issues with the products you receive from Zoro. We'd like to learn more so we can resolve the issue as soon as possible. To get in touch, please give our team a call at **************. Best, Zoro Team
Item arrived totally destroyed. Zoro wants to blame anybody except themselves. Dragging their feet getting this trash removed from my property and getting me refunded. Total scam. Terrible company. Never order from them and save yourself a ton of hassle.
Business response:
Hello, Thank you for your feedback. I did review all the notes on your account. If there is anything else we can assist you with, please let us know.Thank you
Poor quality in product, poor packaging for shipping. will not use Zoro going forward as a possible vendor to use.
Business response:
Dear ******, Thanks for your feedback. We're sorry to hear that your experience fell short of expectations. We'd like to discuss your experience so we can better handle this issue in the future. When you're able, please give our team a call at **************. Thanks, Zoro Team
Shipped the wrong items, which were delivered damaged due to inadequate packaging. Required me to provide photos to prove their mistakes.
Business response:
Hello, Thank you for taking the time to provide us this feedback. Please give our **************** agents a call and we will gladly help get you the correct and undamaged item you are needing.
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.5 star rating with 1,309 reviews.
When is Zoro open?
Zoro is closed now. It will open tomorrow at 9:00 a.m.