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Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered a product that ***** sponsors on their website. The product is not described as it is or supposed to be. Just to put it plain it was not the correct part. The problem I have is yes they refund it the return but they decided it would be best for them to STEAL the shipping cost and not refund that. So even though the product was described incorrectly they get to keep the shipping costs. Now let's examine this a little bit closer so we have a website that incorrectly describes the products doesn't care what you get wh... read more
Business response:
Dear ***, Thank you for bringing this to our attention. We never want you to experience issues with the products you receive from Zoro. We'd like to learn more so we can resolve the issue as soon as possible. To get in touch, please give our team a call at **************. Best, Zoro Team
Did not send me the right order now I have to send back and reorder and try to find this whole part again
Business response:
Dear *******, Thank you for taking the time to share your feedback. We're sorry to hear that you received the wrong order and would like to help. We'll need some more info to resolve the issue. When you're able, please give our **************** team a call at **************. Regards, Zoro Team
Sent me left-handed golf gloves when I ordered right-handed golf gloves. Sent me the wrong product!
Business response:
Dear *****, Thank you for taking the time to share your feedback. We're sorry to hear about the issues with your order and would like to make it right. When you have time, please call our **************** team at **************. We'll do everything we can to correct the issue and get you back to work. Best, Zoro Team
Let the customer be aware that purchases of paint from ZORO come with a risk that you may wish to avoid. I purchased a gallon of paint one year ago and although, in tact, the packaging was poorly completed, receiving the can with a major dent in it! This year, I just ordered and received a different 1 gallon pale of paint that apparently had a known defective lid causing the packager to place the can in a heavy duty ziplock bag. Upon opening the box, at least 1/3 of the gallon was coating the can and had filled the bottom of... read more
Business response:
Dear ******, Thank you for taking the time to share your feedback. We're sorry to hear about the issues with your order and would like to make it right. When you have time, please call our **************** team at **************. We'll do everything we can to correct the issue and get you back to work. Best, Zoro Team
Watch out, they steal your credit card and info, buy elsewhere.
Business response:
Dear ****, Thank you for your time and your feedback. We pride ourselves on providing great customer service and a positive shopping experience, and we'd like to make things right for you. We would like to get some more details about your experience. If you're able, please call our team at **************. Warmly, Zoro Team
The shipping department is either a broken robot of incompetent humans. The damage rate for items coming from Zoro has been 100% for my last three deliveries. They just dump everything in one box with no protection. They will ship a 20lb spool of wire in the same box as a duct vent with nothing else to keep them from slamming into each other. They will wrap ducting with clingwrap so tight it crushes it out of round. It doesn't matter how great your selection is or how great your prices are. If you can't get items to the door... read more
I am still stunned that Zoro chose to ship a ***** meter, which is a sensitive test instrument (!!) in a PLASTIC BAG MAILER. It arrived with a 3-inch hole in the bag, with ******* own packaging smashed open inside, and it's an absolute miracle the meter was not broken or small parts had not fallen out in transit. This should be obvious, but in the future SHIP ALL TEST INSTRUMENTS IN A STURDY CARDBOARD BOX.
I am a long time Zoro user, as a guest and registered user, however recently ********************** customer service has dropped the ball. My recent purchase of a 5 pack sheet aluminum on May 14th was filled by Unbeatable sales, a vendor that Zoro uses has more negative reviews than positive. When the purchase was received I opened the huge package left by *** and it contained 1 sheet of aluminum. I was super disappointed knowing that I would have to fight another customer service issue. I immediately called Zoro and made th... read more
Business response:
Dear ******, Thanks for your feedback. We're sorry to hear that your experience fell short of expectations. We'd like to discuss your experience so we can better handle this issue in the future. When you're able, please give our team a call at **************. Thanks, Zoro Team
terrible let a stolen credit card purchase stuff after i notified them i asked them not to follow through with shipping to the thief but they went ahaead and continued shipping anyway.
Business response:
Dear ****, We're sorry to hear you've had a negative experience, and we understand your frustration. We'd like to get to the root of the issues you're experiencing so we can resolve them. When you're able, please give our team a call at **************. All the Best, Zoro Team
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.4 star rating with 1,202 reviews.
When is Zoro open?
Zoro is closed now. It will open tomorrow at 9:00 a.m.