This profile has been claimed by the business owner or representative.
Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My credit card info was stolen and used to create a purchase with ****. I immediately called their customer service team and submitted a case and complaint. They stated the order would be cancelled. Instead, it was not cancelled and the thieves got their $1000 package. This company should take fraud more seriousness and should be ashamed of themselves.
Business response:
Thank you for bringing this situation to our attention. Please call our **************** team at **************) for assistance with this matter.
I am a mechanical contractor. They will tell you it's in stock when you place the order. Shortly after days/hours, they will change ship dates and not give a reason. Stay clear if you dont want a run around from a internet parts distributor. **************** is horribly rude. They talked over me when trying to explain. Will not recommend them to anyone.
Business response:
Thank you for bringing this matter to our attention. Please call our **************** team at ************** for further assistance.
Zoro had a better price and quick shipping BUT!!! I received 1 out of a 4 pack ordered, 3 missing. The shipping box was big enough for all 4 and there was no packaging material, the item was bounced around inside the large shipping box and was scuffed and scraped. I called Support and they had no answer, said they would look into it, I've heard nothing since. Also, WHY do they put such a LARGE label on the items? Its so big and difficult to remove!
Business response:
Thank you for bringing this matter to our attention. Please call our **************** team at ************** for further assistance.
ZORO did not send **** tarps shown on the webpage that I ordered. Items did not have **** label/packaging, just shipped in plain plastic bag. Called customer service and they had no answer since item(s) were drop shipped from manufacturer. ZORO is following up but doesn't know what's going on or how long to resolve!
Business response:
We appreciate you bringing this matter to our attention. Please call our **************** team at ************** for further assistance.
Great price for see-through parts organizers. However, they were delivered with huge labels stuck on each item, that were exceptionally difficult to remove.
Business response:
Dear *****, Thank you for taking the time to share your feedback. We understand that your recent experience fell short of expectations. We'd like to discuss your experience so we can help fix the issue. When you're able, please give our team a call at **************. Best, Zoro Team
I was able to locate the product that was somewhat difficult to find. The product that was delivered was terrible quality and the shipping opened and damaged the product during delivery. The confirmation of delivery picture actually shows the package ripped open on delivery.
Business response:
Thank you for bringing this matter to our attention. Please contact our **************** team at ************** for further assistance in this matter.
I purchased an electric scooter from Zoro yesterday, and the condition of what I received was completely unacceptable. As soon as I opened the box, it was clear the scooter was used or a returned itemit was dusty, dirty, scratched everywhere, and had fingerprints on the accelerator, brakes, and handlebars. The tires were dirty, the battery was already at 100%, and the manufacturing date showed 2024, which confirms it had been opened and used before. Even worse, the scooter does not work at all. Someone clearly used it, damag... read more
Business response:
Dear *******, Thank you for taking the time to share your feedback. We're sorry to hear about the issues with your order and would like to make it right. When you have time, please call our **************** team at **************. We'll do everything we can to correct the issue and get you back to work. Best, Zoro Team
Zoro did not send the part as shown on the web site, and the part does not work for my application.
Business response:
Thank you for bringing this matter to our attention. Please call our **************** team at ************ for further assistance.
You can't find your recent orders or they show something you did not order. Can't sign in because you use a long password your email and they're supposed to send you a code That Never Comes. Doing this order sucked
Business response:
Thank you for bringing this matter to our attention. Were sorry to hear youve experienced difficulty accessing your account and viewing your recent orders.Please contact our **************** team at ************** and a representative will be happy to further assist.
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.5 star rating with 1,309 reviews.
When is Zoro open?
Zoro is closed now. It will open tomorrow at 9:00 a.m.