Zoro

Lynn R 

on BBB

4 months ago

I was charged for an order that I did not place. I had never even heard of this company. I reported it to them and they didnt do anything. Im just out over $250! 

Shawn B 

on BBB

4 months ago

I am extremely disappointed in how my order and customer service case (can provide case number upon request) was handled by **************************. I placed order (can provide order number upon request) on 13 Jan 2026 for what is clearly labeled "Eero PRO 7, 3 PK". On 16 Jan 2026 I received the shipment and the printed receipt inside clearly says "Eero PRO 7, 3 PK" but what was in the box was a 1-pack of the incorrect model (not the Pro version). I called Zoro customer service on 16 Jan 2026 and I sent them photos of the... read more

Wayne M 

on BBB

4 months ago

I ordered 4 pairs of reading sunglasses. The Zoro website indicated they were all in stock. They were not in stock and I had to wait almost a week for delivery. I could have ordered the same reading sunglasses from ****** and gotten them overnight. I spoke with the Zoro customer service agent, they were unapologetic but advised that the vendor was out of stock for these reader sunglasses and they were going through other vendor to fulfill the order and that they would be shipped the day i spoke to her. It is pure greed and d... read more

Alex Z 

on BBB

5 months ago

Hard to use website, almost no intuitive suggestions and bunch of irrelevant stuff 

Brian D W 

on BBB

5 months ago

As a business owner / reseller I have ordered from ZORO at least 20 times over the years. I needed degreaser ASAP so I called and made sure that their online claim was valid that read ORDERS PLACED TODAY BEFORE 4PM CST WILL SHIP TODAY. They assured me that this order would ship today. I placed the order and got 2 emails saying that they had received the order and were processing it. The following day I called and they said that the order STILL had NOT been processed. I called the following day and then received an e-mail say... read more

TROY V 

on BBB

5 months ago

No complaints with ZORO. They had what I needed at a reasonable price. However, ZORO needs to Change shipping companies. It supposedly arrived at the ***** facility, only 20 miles from my location 2 days after I made my purchase. It then sat at the ***** facility for 11 days, before it was finally delivered to me! As this purchase was for a blower motor for someone's heat source, I chose ZORO because of the expected "fast" delivery. Because of ZORO'S choice in carriers, my co-worker was without heat for almost 2 weeks. 

Robert S 

on BBB

5 months ago

Shipping through FED EX is a nightmare. It took nearly two weeks to get package after it sat at a *** EX facility for days after supposedly being on a truck for delivery the day it arrived at the facility. Not necessarily a ZORO issue but perhaps another shipper could be considered in the future. 

Sa W 

on BBB

5 months ago

I ordered reading glasses. The price was good and the shipping time was a little long , but ok, however, the product was NOT as pictured. These were exactly what I DIDN'T want. Then the product was delivered to a nei9ighbor's house.I would NOT order from them again 

Charles S 

on BBB

5 months ago

ordered shipping boxes and the size were bigger by quarter of inch than expected which wasn't a deal breaker but the way they shipped them was. pack of 25 boxes taped together with a shipping label on the box directly, no plastic cover or wrapping leaving them exposed to the elements during shipping ( rain damage) plus once removing the tape pretty much destroyed 2 of boxes .I would recommend using nylon bands instead of taping the boxes together and then use a plastic bag / plastic wrap then apply shipping label to actually... read more