21st Mortgage Corporation

Chris A 

on BBB

2 months ago

Getting the mortgage went well enough but customer service, when there's an issue, is non-existent. I've been calling for over a week, to no avail. It's bad enough that I'll be changing companies asap. Second star only because the mortgage sent through fairly quickly. If based exclusively on after, one star would be optimistic. 

Carrey R 

on BBB

3 months ago

I fell behind on my mortgage, I worked for a company for 2 weeks then they decided not to pay me those 2 weeks so wasted my time And fell behind, I called 21at told them what happened, telling me I still had to pay. Well no duh, so finally was able to pay for June on July 3rd, I tried to pay on the website but it wouldn’t let me unless I could pay for July as well, I could not pay for both months at once like I said 2 weeks no paycheck even though I worked. So I had to call and talk to the rudest people ever telling me I hav... read more

Gena P 

on BBB

3 months ago

Worst customer service ever. Very rude due to being past the grace period. I have never been 30+ days late on the loan. They were not only rude but threatening. Next step calling corporate. 

kerry s 

on BBB

3 months ago

treatment I received from ***at 21st Mortgage and the supervisor to whom he transferred my call. *** called me while I was in San Juan, Puerto Rico, regarding a payment on the Estate of ****** *******I explained that I was traveling and would make the payment online when I returned home on Monday. Despite my clearly communicating my intention to pay, ***repeatedly pressured me to make the payment immediately over the phone. I also informed ***that I was in a public place, sitting at a bar with other people around me, and tha... read more

Tonya G 

on BBB

3 months ago

This is unbelievable I went and got this Mortgage because I wanted to have extra money to do things with but a totally regret this its only $40,000 I had a claim which I paid out of pocket first because it was denied but needed this fix and now its been approved get a check in both 21st and my name and there telling me its a process I need to send all this BS to get my money. I put this check into my account which got returned because both need to sign this is ridiculous. I asked to speak with a supervisor was able to and re... read more

Alex T 

on BBB

3 months ago

I wish to file a conduct complaint against 21st century mortgage in regards to poor customer interactions which includes bullying language and threatened me with or else statements as well as many rude representatives unwilling to make arrangements or hardship attempts in regards to three surgeries in the past two years. There is no language in the contract that states they can legitimately use such tactics and I have repetitively filed internal complaints with the company but they have refused any attempts at resolving the ... read more

Kealsey E 

on BBB

4 months ago

HORRIBLE!! When you make a payment and have to split the payment because you had things that came up. They transfer you to the supervisors so then they can ask you questions regarding what you spent it on, what can you sell or have someone loan you the money. ! I get that they are doing a job but there is a point of going too far! This is not okay for them to do that nor bash you and make you feel worthless! I shouldn’t be having to tell my PERSONAL LIFE to them!!!! 

Todd H 

on BBB

4 months ago

Management yell and belittle you if you get behind on payments. My credit union proved they sent funds on my behalf and the company denies receipt. Inaccurate information sent out to my credit bureau 

Tracy M 

on BBB

5 months ago

This company will threaten you with foreclosure if you are 2 days behind they harass you with phone calls and emails and your family also DO NOT FOOL WITH THESE PEOPLE RUN RUN AS FAST AS YOU CAN.