21st Mortgage Corporation

Alexis I 

on BBB

a year ago

Terrible customer service. Was speaking to someone about getting caught up on my account, they brought on their manager and upon speaking with him he was very rude and unprofessional and hung up the phone on me. Will be trying to get my loan moved to else where. Also, terrible interest rates 

Regina S 

on BBB

a year ago

I called on 10/01/24....accidentally got disconnected i call back abs a guy name ANDRE WAS VERY RUDE ON THE PHONE AND THIS ISBT THE FIRST TIME I ASK TO APEAK TO MANAGER HE HUNG UP IN MY FACE 

Alex C 

on BBB

a year ago

I have been a customer of 21st Mortgage for eight years, and my experience has been consistently disappointing. Recently, our area was hit by two catastrophic natural disasters: a flooding hurricane in September and another named Helene in October, which caused significant damage and power outages. Despite these extreme circumstances, when I reached out for assistance, I was met with unhelpful and rude responses, particularly from representatives named Hunter and Olivia. Their attitudes and unwillingness to work with me duri... read more

Twenty F 

on BBB

a year ago

I was given in accurate information about my balance and now being bullied about a past due account in which the company's website did not process my payments as regular payments as the website states. It applied my payments as principal payments and 21st mortgage refused to take responsibility for their cheap software. 

Marc H 

on BBB

a year ago

I have had My Home and Land stolen from underneath me 21st told me at the signing of the mortgage loan contract that I could Make extra payment's toward the principal of the loan as to aid in a refinancing early down the road to help lower my extremely ridiculous $1.650 at 10.5% interest fixed rate mortgage loan for the period of 30yr's on a Mobile home so I instantly started making higher payment's of around $1.900 to $2.000 addressed accordingly as $1.650 towards the mortgage loan and the extra $toward the principal of the... read more

Jessica H 

on BBB

a year ago

This organization uses discriminatory and abusive tactics. If payment doesn't go through online, they require you to call in to make payment for 6 months; however, doing so does not "secure" funds in any way for them. It just makes it MORE difficult to make a payment to them. Individuals who may already have issues with making payments, only now find it MORE difficult to make them. 

Anita M 

on BBB

a year ago

Absolutely the worst customer service ever. They try to use intimidation and threats. I would not recommend using this company to anyone. 

Ja B 

on BBB

a year ago

21st Mortgage is the absolute worse Mortgage company I have ever had to deal with. Nonstop Harassing,verbal abuse demeaning behavior. Poor customer service.Their excuse for the verbal abuse is that the are "trying to understand why you are late on payment. Questions like,Well can't you get a second job?What are you spending your money on?Why can't you pay your payment,then buy food?Well if you aren't in hospital now can't you get a job working from home? We are adults,we don't need to talked too as if we are in kindergarten.... read more

April S 

on BBB

a year ago

So we did everything this company asked of us to do. We were approved. Then they move our account to another person. And we were still approved. But we noticed the address for the home was wrong. So the property that was helping us contacted them the next day then on the 3 day we were deined. And then then sent another deined notice. So I called 21st to find out wth right. And the guy I talked with was rude and wouldn't let me speak or ask anything. He gave us 4 different reason on how we went from approved to not. And not o... read more