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8x8
About this business
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform.
Experience was excellent from the initial contact through the implementation. We are a small non-profit with a high priority toward spending on program rather than overhead. 8X8 worked with us to maximize our investment and keep operating costs to a minimum - we are very pleased
My only main issue at this time is 8x8's ability to properly log and record phone calls. More often than not, the call does not automatically recognize a phone number and record the call under the "Activity History". Most often it is recorded as an "Unknown Call" even though that phone number is tied to a contact in our database. Why can't 8x8 automatically recognize the number and properly log the phone call? This applies to both a user's Call Log "Report" and the contact's "Activity History".
Calls often are not recorded properly. A lot of people have to consistently uninstall and reinstall the app.
8x8 often causes Salesforce to run slow and lag. Even when multiple windows are not open, it will say they are.
Everything for the most part is great. We have been with 8x8 for 2 years. The Tech support is not...I'm actually still on hold as I type this review...it has been 34 minutes...I just had a question about the new service whisper we added to our account. Account Manager said support will get you up and running in a few minutes, but yet I am still here waiting on hold!!! Now 35 min... Now 36 min....Now 37min...now 42 min...now manager Phil gets on the phone and says we will send you an article how to use the feature. What great... read more
Business response:
Hello Robert. We're so sorry you had to wait to get assistance. We want to make sure this experience gets turned around for you so please feel free to email us at social@8x8.com and we'll be happy to provide you with the help that you need.
Great Product!
excellent communication product
useful product
great products
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.9 star rating with 3,525 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.