8x8

Don F. 

on Birdeye

10 years ago

Running a small business and having a dependable, flexible, and reasonably priced phone system is important for our success. 8x8's system rich is features and can accommodate our needs as our business grows. Installation went smoothly and any fine tuning was handled promptly and professionally by the 8x8 team. A few months on the platform and we're happy we made the switch to 8x8! 

Tom M. 

on Birdeye

10 years ago

The best part about 8x8 is the call forwarding feature, especially since we have satellite offices and people working remotely. The only downside to 8x8 is that the instant messenger would greatly benefit from some emoji integration. 

Marilyn T. 

on Birdeye

10 years ago

Don't use their tech support. When you can not do your job because their system is not working they give you to one level and then they pass it to Tier 2 and then Knock or whatever they call it and they can't fix anything unless it is within 3 - 5 business days. Your business can go out of business with this kind of tech support. Mine gets fixed one day and then goes down the next and it wasn't fixed right the first time they start all over again and another 3 - 5 business days. Absolutely horrible customer service that the... read more

Marilyn T. 

on Birdeye

10 years ago

Don't use their tech support. When you can not do your job because their system is not working they give you to one level and then they pass it to Tier 2 and then Knock or whatever they call it and they can't fix anything unless it is within 3 - 5 business days. Your business can go out of business with this kind of tech support. Mine gets fixed one day and then goes down the next and it wasn't fixed right the first time they start all over again and another 3 - 5 business days. Absolutely horrible customer service that the... read more

Lynn S. 

on Birdeye

10 years ago

We love the fact that we can send IMs to each other if we are tied up on the phone, it really helps us when we have a question to ask and can do so with IM. We also love the fact that we can see who is calling and reject the call or transfer to another extention, it's wonderful. We also love the fact that we can answer the call right on our computer screens, it is so much easier than just looking at the phone. Also, we love the fact that we are able to put people on hold and to transfer them without it disconnecting the cal... read more

Chris P. 

on Birdeye

10 years ago

We are a small business, three people working in a sales office with 3 salesmen on the road. With 8X8 with have constant communication and we seem like we are a much larger and efficient office. Thank you for all the services you offer. 

Lena Y. 

on Birdeye

10 years ago

The technicians are very nice, professional and knowledgeable when I call for help. The phones are easy to use and very reasonable in price. I love the features that 8x8 have for the phones, especially the fax notification via email. 

Liz D. 

on Birdeye

10 years ago

The tech support. I have experienced many tech support departments in my 20 years. But 8x8 tech support people are by far the most helpful, responsive and quick to resolve my issues. 

Ben Idowu J. 

on Birdeye

10 years ago

My business has been using 8x8 services for almost a decade now. The products are reliable and efficient and have really helped us to grow as a business. The transportability of the internet phones and the convenience of the Auto Attendant are probably the best features for us!