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14691 NE 95th St, Redmond, WA, 98052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called to inquire about fireplace repair. The gentleman I spoke with (maybe Scott but I forget) was friendly and extremely knowledgeable. We talked about why my gas fireplace might not be lighting and what a service visit would entail. But rather than selling me on it, he told me to do a few things with the switch while he stayed on the phone with me. It fixed the problem! I asked him what I owed him and he said "nothing." I was so impressed with all of their reviews and his expertise that I subsequently booked them ... read more
Business response:
Hello Josh. We are so glad to hear about your positive customer service experience and that your fireplace issue was quickly solved! Thank you for the review and for choosing Alexander's Heating & Air for your HVAC services.
This is the best experience I've had getting anything repaired ever by far. On the scheduling side, Elena took great care of me and kept me in mind for any cancellations during a time when fireplace services were booked out several months. Elena also was willing to work with me on a follow up warranty request even though I contacted her slightly outside of the warranty period (completely my fault for the lack of communication). On the service side, Justin Lanier was my technician. He was extremely professional, knowledgea... read more
Business response:
Hi Alex. Thank you for choosing Alexander's Heating to help with your fireplace. We appreciate your feedback and are happy to hear that you have been pleased with our service so far! We will make sure to pass along your feedback to the team. Thank you for your review and we look forward to assisting you again in the future!
Our furnace stopped working on one of the coldest days of the year... Alexander's Heating to the rescue!! What a fantastic job they did... Professional, knowledgeable, Honest and so efficient!!! Getting straight to work on our project, they installed a new furnace, removed the old one and left everything clean and tidy... they even called the following day to make sure everything was working properly!!! We were blown away by their terrific customer service. We couldn't be more pleased. Beyond grateful... thank you!
Business response:
Hi Diana. Thank you for the 5-star review! We appreciate your feedback and are happy to hear that you were pleased by the service you received. We hope you enjoy your new furnace. Happy Holidays! :)
Just had a new furnace and central air installed by Dean and his team. We are so happy with the service we received! Dean was responsive and forthcoming regarding costs and the installation process. His team finished the installation of our new system in half the quoted time. It's been a few weeks since they were here and everything is working wonderfully. We cannot recommend Alexander's Heating enough!
Business response:
We appreciate your 5-star review, Lauren! Thank you for giving us feedback about Dean and the rest of the installation team. We hope you enjoy your new furnace and central air conditioning system. Please do not hesitate to call us if there is anything else we can help you with!
Our AC had recently broke during one of the heatwaves and we were referred to Alexander's Heating through multiple recommendations. They quickly diagnosed the issue and we're able to fix the problem in a timely manner. Alex and his service team were professional, honest, and personable. They even followed up a few weeks later to make sure everything was still working - I couldn't recommend them enough!
Business response:
Hi Soraya. Thank you for your fantastic review of Alexander's Heating & Air Conditioning! We appreciate your feedback and are glad we could help during the heatwave! We are only a phone call away if you need help with any future HVAC project.
Professional and reliable company with excellent customer service. During the initial estimate it was apparent they are very customer centric and focused on customer satisfaction hence our decision to go with them. Can't say enough great things about every single representative from Alexander's heating. From the two technicians who installed the A/C unit, the electrician who quickly did his part, and the owner who checked in and ensured everything was up and running the way it's supposed to. The entire process/installatio... read more
Quick reply for quote, friendly, reasonable cost, professional and efficient repair of gas fireplace.
Business response:
Hi JP. Thank you for your five star review! The Alexander's Heating team is happy we could help you with your fireplace repair. If there is anything else we can help you with, please do not hesitate to call us!
Needed my fireplace cleaned and pilot light lit, Justin did a good job cleaning the glass and logs, didn't clean rocks or vacuum dust and cobbwebs underneath, I think I got what I paid for, all other quotes was twice as much. Next time I will make sure I ask what's all included in the job.
Our gas furnace stopped working on Sat. We called Alexander's Heating on Mon and they had a tech out to our house that day. The tech, David, gave us our repair and replace options and we went with replace. Alexander's Heating had our new furnace installed that Wed. Professional, competitively priced, on-time, quality work, and they accomplished in days what a pricier company had said would take weeks. I will use them again!
Alexander's Heating & Air Conditioning has a 4.6 star rating with 230 reviews.
Alexander's Heating & Air Conditioning is closed now. It will open on Monday at 8:00 a.m.