This profile has been claimed by the business owner or representative.
Alexander's Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Redmond, WA
About this business
Location details
14691 NE 95th St, Redmond, WA, 98052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My problem was misdiagnosed many times, I paid for a $1000 repair and three days later needed a whole new furnace. Next time it rained hard I had a leak in my roof. I was given a $500 refund. The staff are polite. But I wish I did not work with this company. I'm still paying a price. When my mom needed a new furnace in Trilogy a month later I told her who not to call.
Business response:
Hi Sarah. Thank you for your feedback. My name is Scott and I am the Service Manager at Alexander's Heating. We take your concerns very seriously and I would be happy to discuss in more detail over the phone. The technician diagnosed multiple issues with the furnace and due to its age and condition, we recommended replacement rather than repairs. The technician also informed you that if you chose to repair your furnace rather than replace it, it may still fail and you would not get your money back on the repairs. When the fu... read more
**EDIT**: Upon learning of my poor experience, the service manager got back to me and admitted to the service being substandard and promptly refunded my service fee. I have bumped up the review by a star for the professionalism and responsiveness of the service manager. I had them come out to troubleshoot a gas fireplace that was not turning on. The tech from Alexander's heating arrived on time, but it quickly became apparent to me that he didn't seem to have much expertise on gas fireplaces, or experience fixing them. He d... read more
Business response:
Hi Sandeep. Thank you for taking the time to speak with our service manager to resolve this issue. We appreciate your feedback so we can ensure our processes and work are up to standard.
If I could give zero stars I would. Alexander's heating installed a Fujitsu mini split system for me in 2015. In May of 2022, the system had an epic failure. I've now had 6 different HVAC experts, technicians and sales people out from 4 different industry companies to give bids on repair versus replacement. Each and every one has started by saying what a "horrible installation job" "total neglect" "not the standard for safety or material even in 2015." On top of that, I had Alexander's heating out first, Dean Covell, since t... read more
If I could give 0 stars I would absolutely the most unprofessional company I have ever dealt with. I had them Install a tankless hot water heater that was set to run off of propane when they installed it they left the natural gas fitting in instead of the propane one. My entire system burned up. They sent a technician out and he confirmed that they installed it wrong when it was new. They are 100% Responsible for the failure of my system. There service manager Scottie said he would talk to the owner Alex and get back to me ... read more
Very unprofessional experience with this business. Cheaper by comparison, but not worth the hassle. Would recommend a more established firm. Don't expect to hear back from the owner if you have a problem... we did not. We are still waiting to hear back from Alex.
This is the first time I had to file a Better Business Bureau Complaint to a business, good job Alexander's Heating! Their staff are far from professional, the business owner and technicians refuse to talk to you and ignore all your calls and emails. They hide behind doors and refuse to even make any efforts trying to provide a satisfying solution to the trouble they caused! I would highly recommend avoid using them for your AC/heating installation/maintenance!!! 07/21/2021 - A/C unit installation 07/24/2021 - The first ho... read more
I had Alexander Heating come out to assess my fireplace insert and they charged me $170 to tell me what I already knew -- my pilot light was broken. At that time I asked them to order the parts and come back for repair. Technician was very nice at the time -- so I thought -- no problem let's get this fixed. That was all he wrote -- he left and never came back or called to follow up! I have called REPEATEDLY and left messages-- receptionist told someone would call me back and it has been over month and a half and not one resp... read more
Have left two messages in the past three weeks. I never heard anything. I understand it's a crazy time here, but it would have been nice to have been given the courtesy of a call. Taking my business elsewhere.
i had a heat pump installed 3 years ago by Alex that has never worked properly. After 2 trips out they gave up and said call someone else. The salesman said sorry but we have no real service department. Once again he said call someone else to fix what they messed up. Bob's Heating is the place to go. They are very PROFESIONAL people. I WILL NEVER USE ALEXANDERS AND WOULD STEER EVERYONE AWAY FROM THEM IF ASKED.
Frequently asked questions about Alexander's Heating & Air Conditioning
How is Alexander's Heating & Air Conditioning rated?
Alexander's Heating & Air Conditioning has a 4.6 star rating with 219 reviews.
When is Alexander's Heating & Air Conditioning open?
Alexander's Heating & Air Conditioning is closed now. It will open tomorrow at 8:00 a.m.