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Alexander's Heating & Air Conditioning

4.6

About this business

Location details

14691 NE 95th St, Redmond, WA, 98052, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.6220 reviews
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Luke L.'s profile image
Luke L. 
rating
12 years ago

This company knows how to deliver top notch customer service. Last week the furnace stopped running at my house. Alexanders heating had a guy over in 2 hours and was able to get the furnace working. I was told that the furnace was on it's last legs and we discussed a replacement to happen in a few weeks. Later that night the furnace gave up the ghost. I called late in the evening and they had a crew out at 8 am the next morning to replace the furnace. By 10 am the install was complete. The price was very reasonable an... read more

Steve N.'s profile image
Steve N. 
rating
12 years ago

These guys fixed my problem before their competitors could show up, with a labor cost that there competitors could not match! Over the phone troubleshooting, onsite within a couple hours of my phone call (the same day), found and overnighted parts for my antique furnace and had it working by noon the next day. Their competition: I called around and their best competitor was not going to be onsite until the next afternoon. Competitors also demand a diagnosis fee that was almost equivalent to Alexander's labor fees. 

Rose G.'s profile image
Rose G. 
rating
12 years ago

I'm very happy with the service from Alexander's Heating. Dean is very caring for the customer's need and they will do their best to make sure the customer is happy. Our furnace died in the coldest pre-winter day. It was the busiest season and the schedule was 2 weeks out for them. But they managed to come install the furnace sooner when there was a cancellation. On top of having our old furnace replaced, we had the vent replaced and modified the duct work. You can tell the person performed the work is extremely experienced ... read more

greg b.'s profile image
greg b. 
rating
12 years ago

Alex has now installed 3 furnaces for me in both my home and rental properties. Very happy with the service and prices. 

Spencer M.'s profile image
Spencer M. 
rating
12 years ago

Amazing place and they do amazing work! highly recommend these guys for any job. - Vetco Electronics 

Alex B.'s profile image
Alex B. 
rating
13 years ago

have used them many times for both commercial and residential work. 5 start service and prices. 

Vera B.'s profile image
Vera B. 
rating
13 years ago

Alexander's Heating is TOP SERVICE with TOP experts! On multiple occasions have we used them but today our furnace went out at 7AM with kids getting ready for school. I called Alexander's Heating and reply was within minutes. They were at my house determining the problem, got the part and were back before dinner time to fix it. Now is warm and I cannot say enough!!! I always recommend this company and they are my TO GO business for all heating and A/C needs!!! Thank you!!! 

Julie M.'s profile image
Julie M. 
rating
13 years ago

Although I was initially disappointed with my experience, I have to say that the owner Alex really cares if his customers are happy and personally came over to discuss the issues with me and made sure every issue was corrected. Mistakes happen and the way a business owner handles such situations speaks volumes. Alex truly wants his customers to be 100% satisfied with the work performed and this deserves 5 stars. 

Anna M.'s profile image
Anna M. 
rating
7 months ago

1-Star Review I replaced my furnace and water heater with Alexander's Heating and Air Conditioning last December, and it's been a terrible experience. Right after installation, my gas bill jumped from $30 to $350 a month for several months. Three different technicians came out before they finally found a defective part in the new furnace. I kept asking the owner what exactly was wrong, but no one ever gave a clear answer -- they don't seem to communicate with each other at all. Most recently, a tech left my furnace runnin... read more

Business response:

Hi Anna. I’m very sorry for the frustration you experienced after your furnace and water heater installation. I completely understand how upsetting it must have been to see your gas bill spike and to deal with ongoing issues before the faulty part was identified and replaced. We truly regret that it took multiple visits to diagnose the problem and that communication during that process wasn’t clear. We also understand how stressful it was when the thermostat connection issue caused your furnace to run continuously. That’s n... read more

Frequently asked questions about Alexander's Heating & Air Conditioning

How is Alexander's Heating & Air Conditioning rated?

Alexander's Heating & Air Conditioning has a 4.6 star rating with 220 reviews. 

When is Alexander's Heating & Air Conditioning open?

Alexander's Heating & Air Conditioning is closed now. It will open tomorrow at 8:00 a.m.