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Alexander's Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Redmond, WA
About this business
Location details
14691 NE 95th St, Redmond, WA, 98052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
have used them many times for both commercial and residential work. 5 start service and prices.
Alexander's Heating is TOP SERVICE with TOP experts! On multiple occasions have we used them but today our furnace went out at 7AM with kids getting ready for school. I called Alexander's Heating and reply was within minutes. They were at my house determining the problem, got the part and were back before dinner time to fix it. Now is warm and I cannot say enough!!! I always recommend this company and they are my TO GO business for all heating and A/C needs!!! Thank you!!!
Although I was initially disappointed with my experience, I have to say that the owner Alex really cares if his customers are happy and personally came over to discuss the issues with me and made sure every issue was corrected. Mistakes happen and the way a business owner handles such situations speaks volumes. Alex truly wants his customers to be 100% satisfied with the work performed and this deserves 5 stars.
1-Star Review I replaced my furnace and water heater with Alexander's Heating and Air Conditioning last December, and it's been a terrible experience. Right after installation, my gas bill jumped from $30 to $350 a month for several months. Three different technicians came out before they finally found a defective part in the new furnace. I kept asking the owner what exactly was wrong, but no one ever gave a clear answer -- they don't seem to communicate with each other at all. Most recently, a tech left my furnace runnin... read more
Business response:
Hi Anna. I’m very sorry for the frustration you experienced after your furnace and water heater installation. I completely understand how upsetting it must have been to see your gas bill spike and to deal with ongoing issues before the faulty part was identified and replaced. We truly regret that it took multiple visits to diagnose the problem and that communication during that process wasn’t clear. We also understand how stressful it was when the thermostat connection issue caused your furnace to run continuously. That’s n... read more
My problem was misdiagnosed many times, I paid for a $1000 repair and three days later needed a whole new furnace. Next time it rained hard I had a leak in my roof. I was given a $500 refund. The staff are polite. But I wish I did not work with this company. I'm still paying a price. When my mom needed a new furnace in Trilogy a month later I told her who not to call.
Business response:
Hi Sarah. Thank you for your feedback. My name is Scott and I am the Service Manager at Alexander's Heating. We take your concerns very seriously and I would be happy to discuss in more detail over the phone. The technician diagnosed multiple issues with the furnace and due to its age and condition, we recommended replacement rather than repairs. The technician also informed you that if you chose to repair your furnace rather than replace it, it may still fail and you would not get your money back on the repairs. When the fu... read more
**EDIT**: Upon learning of my poor experience, the service manager got back to me and admitted to the service being substandard and promptly refunded my service fee. I have bumped up the review by a star for the professionalism and responsiveness of the service manager. I had them come out to troubleshoot a gas fireplace that was not turning on. The tech from Alexander's heating arrived on time, but it quickly became apparent to me that he didn't seem to have much expertise on gas fireplaces, or experience fixing them. He d... read more
Business response:
Hi Sandeep. Thank you for taking the time to speak with our service manager to resolve this issue. We appreciate your feedback so we can ensure our processes and work are up to standard.
If I could give zero stars I would. Alexander's heating installed a Fujitsu mini split system for me in 2015. In May of 2022, the system had an epic failure. I've now had 6 different HVAC experts, technicians and sales people out from 4 different industry companies to give bids on repair versus replacement. Each and every one has started by saying what a "horrible installation job" "total neglect" "not the standard for safety or material even in 2015." On top of that, I had Alexander's heating out first, Dean Covell, since t... read more
If I could give 0 stars I would absolutely the most unprofessional company I have ever dealt with. I had them Install a tankless hot water heater that was set to run off of propane when they installed it they left the natural gas fitting in instead of the propane one. My entire system burned up. They sent a technician out and he confirmed that they installed it wrong when it was new. They are 100% Responsible for the failure of my system. There service manager Scottie said he would talk to the owner Alex and get back to me ... read more
Very unprofessional experience with this business. Cheaper by comparison, but not worth the hassle. Would recommend a more established firm. Don't expect to hear back from the owner if you have a problem... we did not. We are still waiting to hear back from Alex.
Frequently asked questions about Alexander's Heating & Air Conditioning
How is Alexander's Heating & Air Conditioning rated?
Alexander's Heating & Air Conditioning has a 4.6 star rating with 185 reviews.
When is Alexander's Heating & Air Conditioning open?
Alexander's Heating & Air Conditioning is closed now. It will open on Monday at 8:00 a.m.