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All My Sons Moving & Storage
- Movers
- Kansas City, MO
About this business
Location details
7084 Universal Ave, Kansas City, MO, 64120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I chose this moving company because I thought they were the most affordable. They blind sighted me with their "estimate" vs my total. I've had movers before who were efficient, friendly people, this company was not that. I thought it was no big deal, they don't have to be friendly to move my furniture but when I got the bill I was shocked. I paid it, knowing it wasn't the actual movers fault. When I called to question the bill the customer service was trash to say the least. They had no empathy. I said my bill is twice what ... read more
Business response:
Recognizing where we missed the mark is vital, and we genuinely apologize for any frustration caused. Customer satisfaction and going above and beyond is our utmost priority. We would love the opportunity to better understand the situation. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you so much again. We look forward to hearing from you soon.
I hired them to move my school teacher daughter 8 miles. She had only a dozen items. Mostly small boxes. The quote seemed reasonable and the window of time was adequate. Bad news - They showed up late. Killed her whole day- she doesn't have a car, so had to rent a car to meet them at her new place. More cost and then charged over 200 for their travel/gas. So they ended up being more than my other quotes. And when I saw the final bill I sent them a message explanation they never responded. I was so disappointed.
Business response:
Thank you for contacting us, Celeste. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move... read more
I've been debating this review for a while now. The driver and his partner did a good job moving. No issues, they took their time and nothing broke. The corporate office on the other hand was horrible. I put in a request online for a quote. The next day starting at 6am I got a call every 15 from someone. I gave them more information on my move and they wanted money down to schedule the move. I stopped them and said I am asking for a quote. They wouldn't give me one and I hung up. Later that day I get a text with the quote ... read more
Business response:
Lexi, transparency in our service and pricing information is crucial to us, as it fosters trust with our customers. We are so sorry that we did not meet your expectations during your experience with us. This is not in line with our standards; not ever. We'd love to understand our opportunities for improving. Please get in touch with us via email at wecare@allmysons.com or call us directly at 844-238-8715. Be sure to include your Customer ID (CID) reference number or phone number linked to your move. Thank you for your time.
2 men instead ad of 3. T took 7 hours to do a 4 or 5 hor job. Very large scratch on fridge door, broke corner oof dresser, and FORGOT to include my deposit in the final price. Don't use these ripoffs.
Business response:
Thank you for bringing this to our attention Dale. We are truly sorry to hear about the damage you've highlighted and are eager to delve deeper to gain a clear understanding of the specifics. Our aim is to consistently deliver exceptional customer experiences, and we regret that this wasn't the case during your move. We would appreciate the chance to discuss your concerns with you directly. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID)... read more
I called for a quote. Advised the representative of all the furniture we had as it was a furniture only move. She said $189/hr then proceeded to ask additional questions about our move. In the end, she was booking our appointment even though I had not received a real quote. When I questioned that she said since she doesn't have eyes on my home she can't give me a quote but it's usually one hour per furnished room (imo furnishing can vary greatly from house to house so not a great standard of measure). I thought that was... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Once again, we apologize for any inconvenience you’ve experienced, and we thank you for bringing this matter to our attention.
My hope is after you read this, you will benefit in making a more informed decision about your move. Good luck! CONTEXT -Short 15 min crosstown move w/2 stops -Small Family Home PRE-MOVE -I submitted my phone# on the AMS website -Immediately upon submission, received a pleasant phone call -He asked relevant questions to the move, provided his expert opinion, and said it would take 3-4 hours -$199 per hour "max $800, and that includes everything" -We agreed on 8am arrival on Saturday morning -We locked in a contract agr... read more
Business response:
Our commitment to our customers is to ensure that all items are handled with the highest level of care. Billie, we sincerely apologize for the necessity to file a claim in the first place as this is the opposite of our commitment. Recognizing that there is always room for improvement is the first step to providing the absolute best moving service. To be the best for our customers is our goal every time. Please reach out to us at 866-941-1849 so that we may work with you directly to resolve your claim. Thank you for the oppor... read more
This company sucks major ass. Unreliable as hell. Cancelled twice because they were over booked and couldn't make the rescheduled date from the first one. Don't even call them because they don't answer the phone. Crap company. If I could give them a negative rating I would.
Business response:
Dan, Our sincere apologies for any inconvenience or frustration caused. We always do our very best to avoid cancellations at all costs. We genuinely care about your experience and are committed to learning from your feedback to help us better our services moving forward. We care about our customers and constantly strive to do our absolute best every day. Thank you again for reaching out.
I hired this company to move my household belongings from my old house to my new house. They broke 3 TV's my daughters bed and my front loader washer. During the move the guys were arguing back and forth and created an extremely hostile environment. I reached out to the company and was offered $465 which doesn't cover any item fully that was damaged. The person handling my claim has been rude and flat out not helpful. if you like your things DO NOT USE THIS COMPANY
Ok, why I didn't read reviews before I booked All My Sons moving is beyond me. I am giving them one star just for the 2 guys that moved my daughter, she said they were great. There were several things that should have been red flags 1) Too many "follow up" calls/texts after I called to get a quote, huge turn off for me. 2) They never called my daughter the week before to schedule the move like they said they would, it was 2 days before. The biggest issue was the invoice. We literally had everything boxed up ready to go, no m... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.2 star rating with 3,455 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is closed now. It will open tomorrow at 9:00 a.m.