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All My Sons Moving & Storage
- Movers
- Memphis, TN
About this business
Location details
5454 Summer Avenue, Memphis, TN, 38134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I scheduled a move with them on the 22th of dec ember. I was asked to pay a 100 deposit for that day.. on the day of moving they didn't show up. They claim they called and knocked on door in which I have a ring camera and my husband was outside in the yard.. I was told it would be 150 an hour and I only needed two. I had already broken beds down, boxed up everything and ready to go.. So they ended up coming the next day.. Before starting i was asked to sign about 10 pages of paperwor. This took almost 15-20 mins.. Once I got... read more
Business response:
Thank you for contacting us, Kim. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. Th... read more
Initial booking was very professional but I should have known it wasnt going to go well as I didnt hear from anyone to confirm a time to start the move when they said I should. The day of the move I called to see when someone would be coming and they told me 4 drivers called out and he would call back in 30 minutes. On the callback I was told the system was down and he would still see if he could fix it. Then offered me a $50 discount. Fifty dollars for a high inconvenince with no detail of when I could move! Wow! Let's see... read more
Business response:
Our team is dedicated to preventing cancellations and ensuring you have the best possible experience every step of the way. Our sincere apologies for not being able to fulfill your move as planned. We value your feedback and are committed to using it to improve our services. Our customers matter to us, and we work hard to exceed expectations daily. Thank you for bringing this to our attention.
OMG where to start, I got a quote for $500 for 2-3 hour for a 1 bed room apt and I packed everything up myself prior to them coming. They took 8 hours $1500.00 what a scam. The movers tried to have us hire them separately while we were there. They broke my TV and stole brand new clothing I had for my family I was sending back home. My wife has cancer and this is why we are moving and why we hired movers to help with the process so it did not take as long as she is very weak. They couldn't put my bed together after they to... read more
Business response:
We appreciate your feedback as it helps us continuously improve and evolve Rebecca. We're really sorry to hear that you’re not satisfied with the outcome of your claim. All My Sons Moving and Storage always aim to provide excellent service for all our customer and regret that this was not the case during your claim process. Please reach out at 866-941-1849 if you have any questions. Thank you for your time and patience.
DONT USE ThIS COMPANY EVER ! Hired this company to move my grandparents house to a new location and they had stolen two yurns with my grandmothers dog ashes, as well as a yarn with my grandmothers cat ashes inside and through multiple tries they never would get back to us or offer any type of condolence or refund. they steal multiple things and also break multiple things inside the house with no repercussions so book them as you please.... they are 100% the worst moving company in the tri-state area. They need to be closed... read more
Business response:
Austin, Thank you for bringing this to our attention. Providing the best move experience is our top priority. Please know that we take these allegations seriously and our corporate team is proactively investigating. We would be extremely grateful to have the opportunity to discuss this in depth with you. Please reach out to us as soon as possible. You may contact us directly at wecare@allmysons.com or 844-238-8715. Kindly include your Customer ID (CID) reference number or the phone number associated with your move. Again, th... read more
I wish I could give them no stars. I had a move scheduled for Mid afternoon noon Monday at 7:24pm the driver called me to inform me they were not coming. I had talked to the manager (Anthony)several times throughout the day for an update and he assured me they were wrapping up the first move and headed to me. The next morning Anthony told me they would fit me in or I could reschedule for another day. You would think my move would be priority next day since I was booked and deposit paid. Nothing is professional about company.... read more
Business response:
Jalissa, Thank you for sharing your experience. We recognize that we did not meet your expectations, and we sincerely apologize for any inconvenience or frustration caused. Our team is committed to gaining a deeper understanding of the issues you encountered. To fully address your concerns, please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Be sure to include your Customer ID (CID) reference number or phone number associated with your move.
This organization does not even deserve one star. Liars. Did not listen when I repeatedly stated needed scheduled for morning move and was promised. Day before move was advised scheduled for afternoon. 1st lie of many. Anthony promised to call me at 11am, I placed call at 11:30am as Anthony did not call as promised, 2nd lie. Was advised the movers were headed my way at 12:15pm.....1:30, still no movers 3rd lie. Called several times, females answering phone provided very different stories (think they were truthful). R... read more
Business response:
Dana, Our sincere apologies for any inconvenience or frustration caused. We always do our very best to avoid cancellations at all costs. We genuinely care about your experience and are committed to learning from your feedback to help us better our services moving forward. We care about our customers and constantly strive to do our absolute best every day. Thank you again for reaching out.
The positives first. People on phone I dealt with were informative and nice, very helpful. They sent me plenty of emails with a lot of info, called me a few times to confirm etc, called me before they came out. The guys I had, Travis and " Coach " were very friendly, and super fast! They worked hard in this heat and moved my stuff up a flight of stairs. Now the not so great part. Be careful of hidden or confusing fees. I was quoted 169 dollars for an hour. I put down 100 deposit. Then I see there is actually a 2 hour minimu... read more
Business response:
Angela, we would greatly appreciate the opportunity to discuss any issues regarding your move cost. Providing affordable options for our customers is a top priority at All My Sons Moving and Storage. We are sorry for any misunderstanding that may have occurred. Please feel free to reach out to us at wecare@allmysons.com or call us at 844-238-8715. Please provide your Customer ID (CID) reference number or the phone number associated with your move if you elect to email us. Thanks so much again for reaching out, we're grateful... read more
Complete and utter disrespect of my possessions and home. Multiple items damaged beyond repair, couches and chairs will require professional cleaning that may not work and mover was spitting chewed sunflower seeds all over home.
Business response:
Hello Brandy, Thank you for reaching out. We apology for any dissatisfaction you may have experienced. Your concerns regarding your damages are important to us. We're grateful that you took the time to share them with us. We would like to investigate this matter further to better understand the specifics. We encourage you to reach out to our Customer Care team at 866-941-1849. Thanks again Brandy for reaching out .
I couldn't tell you if I'd recommend the company bc we've had them reschedule on us twice without even notifying us. We were waiting hours until WE called THEM. Once again resulted,3rd time now, rearranging not only our schedules but our furniture to make it as simple as possible for the movers and still haven't heard back from the manager who was supposed to called first thing this morning.. I hope they care about their business enough to try to make it right. Will update with their resolution.
Business response:
Hello K R. Thank you for reaching out regarding your recent experience with us. We sincerely apologize for any frustrations we may have caused. Being left waiting without notification and having to adjust your schedules and furniture multiple times can indeed be very inconvenient. We always do our very best to avoid cancellations at all costs. Truly, we regret that this happened. We genuinely care about your experience and are committed to learning from your feedback to help us better our services moving forward. It's unders... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.4 star rating with 3,567 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is closed now. It will open at 7:00 a.m.