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American Sale - Lake Zurich
- Outdoor Furniture Stores
- Lake Zurich, IL
About this business
Location details
748 S Rand Rd, Lake Zurich, IL, 60047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Recently purchase an 18ft pool and Tony was a huge help! He answered all my questions, and was quick to respond to all my emails!
Business response:
Hello Bridget! Thank you for writing this great 5 star review! We're so glad to hear that Tony was such a helpful resource throughout your pool purchase. We'll be sure to pass along your kind words to him! We appreciate your business and hope you enjoy your new 18ft pool!
Literally just bought the rolls Royce of hot tubs from Howie who was absolutely fantastic. We honestly felt so comfortable with him. We did not even shop anywhere else. We walked in and within 30 minutes we were out the door. If you're ever considering a pool or spa, please ask for Howie. I found out he was also the general manager of the store which made sense with how professional he was.
Business response:
Hello Susie! Thank you so much for the great feedback! We're so glad to hear you had such a positive experience with Howie. He’s truly a pro at what he does, and it’s great to know you felt comfortable and confident in your decision. We'll be sure to pass along your kind words. We’re thrilled you found the perfect hot tub and really appreciate you choosing American Sale! Welcome to the hot tub club!
Tony Parbs from the Lake Zurich store is the most knowledgeable of pools and accessories. we visited more than one American Sale stores in the northwest suburbs, we found him to be ve ry patient with all of our questions. they weren't the closest to our house, but they turned out to be the best. I would recommend him to anyone who is interested in a replacement pool or a pool for the very first time.
Business response:
Hello Chris! Thank you for your thoughtful review! We’re delighted to hear that Tony provided knowledgeable and patient service during your visit to our Lake Zurich store. It means a lot to know that you found the experience worthwhile, even if we weren’t the closest location. We truly appreciate your recommendation and look forward to helping you with any future pool needs!
First time opening a pool. Lots of help from sales team at American Sale. Completed last nights suggestions, back today for new water analysis. Walking across store, an AS team member, Vanessa, asked me " did you find everything you were looking for"? She was in the process of moving a large table display with another employee. She stopped what she was doing to proactively check-in with me to ask if she could assist. Now that's customer service! Please thank Vanessa for making this customer's experience wonderful.
Business response:
Hello Lera! Thank you for sharing your experience with us! We're so glad to hear that our sales team was able to assist you with your first pool opening. Vanessa truly exemplifies the level of customer service we strive for, and we’ll be sure to pass along your appreciation to her. Enjoy your pool and thank you for choosing American Sale!
We walked into American Sale not knowing much about hot tubs. Tony answered all of our questions and gave us information we didn't even know we needed. We are now all set up to be hot tub owners. We now feel confident about the process from purchasing to delivery to install. I would recommend American Sale to anyone interested in a hot tub and Tony Parbs specifically as he was so courteous and helpful.
Business response:
Hello Jennifer! Thank you for this great 5 star review! We're so glad Tony was able to guide you through the process and provide the information you needed! It’s great to hear you now feel confident and excited about becoming hot tub owners. We’ll be sure to pass your kind words along to Tony. Enjoy your new hot tub and thank you for recommending American Sale! Welcome to the hot tub club!
Excellent service! Brittany answered all of our questions and was very patient while we made decisions. We are excited to get our new furniture!
Business response:
Hello Katie! Thank you for your wonderful feedback! We’re so glad Brittany was able to assist you and make your decision-making process smooth and enjoyable. We’re excited for you to receive your new patio furniture and hope it brings you lots of comfort! Thank you for shopping with us!
So far a great experience at American Sale. We purchased a pergola near the end of the summer season, which looks very high quality and sleek. Brittney and Tony were very helpful by answering questions and showing us all our options. They assisted us with scheduling delivery and installation. The delivery was scheduled easily and quickly. We're very excited to use our pergola next year.
Business response:
Hello! Thank you for your wonderful feedback! We're glad that Brittany and Tony were able to assist you effectively by answering your questions and showing you all the available options. We hope you enjoy your pergola next year and for many seasons to come!
Tony was a great sales manager. Very friendly and knowledgeable. He first asked if I needed help at the store when I arrived, but let me wander to look. If I had questions I felt free to ask. Upon not finding what I needed on the floor, he was able to order my same chair that had gotten broken in a storm. Helped to order a new chair from what was purchased through American Sales in 2021. Thank you, Tony! Jane
Business response:
Hello Jane! Thank you for this great 5 star review! We're happy to hear that you had a great experience with Tony at our store. Thank you for shopping with us! We hope you visit us again soon!
Recently completed a purchase of a hot tub with Tony Parbs. Tony was a HUGE help with all of my questions and concerns. He explained every option and how the whole delivery/install would proceed as well as what I needed to have done to be ready for the installation. Took the time to answer all questions with no pressure to buy any specific model or anything at all. Glad I went to American Sale.
Business response:
Hello Michael! Thank you for writing this great 5 star review! We're so glad you had a great experience at our store with Tony during your spa purchase! We hope you enjoy your new hot tub and visit us again soon!
Frequently asked questions about American Sale - Lake Zurich
How is American Sale - Lake Zurich rated?
American Sale - Lake Zurich has a 4.7 star rating with 1,081 reviews.
When is American Sale - Lake Zurich open?
American Sale - Lake Zurich is open now. It will close at 7:00 p.m.