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American Sale - Merrillville
- Merrillville, IN
About this business
Location details
1484 E Lincoln Hwy, Merrillville, IN, 46410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Everything was good until service after the sale. I had a new 6000 dollar pool installed that the pump don't work. Its been sitting for a week and customer service wanted me to replace it. No idea how to replace a pump. Also I don't feel I shouldn't have to.
Business response:
Our pleasure! Looks lovely and refreshing, Robert! Glad you can enjoy the summer relaxing in the water! 👍🏼
RecommendedEverything was good until service after the sale. I had a new 6000 dollar pool installed that the pump don't work. Its been sitting for a week and customer service wanted me to replace it. No idea how to replace a pump. Also I don't feel I shouldn't have to.
Purchased our hot tub a few weeks ago at American sale Merrillville IN.. the price was good delivery went great... Just tried filling it up last night and there is a leak due to a crack in the pump. Called and of course their service guys r done for the day so after pestering them this morning I get a call back finally and am informed that it will be a WEEK before they can send someone out... So I have a leak/ water damage in our newly built hot tub room and we had to drain an almost full hot tub wasting that money! Serious... read more
Got overcharged tonight for a shark chlorine dispenser. Really disappointed. I'll go somewhere else next time.
Business response:
Hi Melissa! Hope we clarified the pricing confusion yesterday on the shark chlorine dispenser. Please let us know if we can help further!
The worst experience ever. Drove 5.5 hours after getting their in store credit credit which cannot be used online. Had the opportunity and ability to spend a lot of money only to be told that the credit card cannot be used to purchase multiple items. They said I could buy one item for $500.00 or more, which they referred to as a big ticket item, but they could not allow me to buy multiple items which totaled $500.00 or more. I probably would have spent $1,000.00 in their store if they would have allowed me to do so. Their cr... read more
Business response:
Hello Brian. We apologize for any inconvenience. We spoke to our management as well as our financing department on this situation and while you were approved for a credit line with our store, our policy is that it is only meant to be for a big ticket product and not a large amount of "cash and carry" items. Our financing options are given to our customers to help them pay for higher priced products. When there is an attempt to purchase a large amount of lower priced items, from someone who applied online for financing, and l... read more
We signed a contract in the middle of March to have a Grecian shaped foxx in-ground pool installed. We were told the installation of the pool would take approximately 4 days. Pool was finally installed and filled on June 24th and the process to get there was so frustrating. The inability for anyone to communicate was unbelievable and inexcusable! Once the install was “done” we were leaking an inch of water every 8 hours. After many calls and complaints
Business response:
Hi Jeff. It looks like your review may have been cut off. But we want to know more about your experience. If you would like to email us with your issues, please send it to social@americansale.com and we will make sure it gets addressed by our management team. We are very sorry about the lack of communication regarding your inground pool installation. Thank you for bringing that to our attention.
Horrible customer service. Very unfriendly and make promises that they can not keep
Business response:
Hello David. We're sorry you didn't have a good experience at our store. We always strive to give all our customers the best customer service. Please let us know how we could have done things better for you. Thank you!
Update: American Sale made it right by finally honoring the price match. Probably the worst customer service I have ever dealt with. We were told they would price match a pool from sears. We go there to get the pool to be told that they won't price match it. Thank you for having us drive there for nothing. Called and spoke with a manager who still refused to honor it even after HIS EMPLOYEE said they would price match. Will never be doing business with them again and would strongly suggest you not either! I hope you love the... read more
Business response:
Hi Samantha! Thank you for the update! We always try to avoid any sort of miscommunication or lack of assistance, but if that ever happens, we try to rectify the situation very quickly. Thank you for updating your review! We are glad we could assist on Facebook!
Probably the worst customer service I have ever dealt with. We were told they would price match a pool from sears. We go there to get the pool to be told that they won't price match it. Thank you for having us drive there for nothing. Called and spoke with a manager who still refused to honor it even after HIS EMPLOYEE said they would price match. Will never be doing business with them again and would strongly suggest you not either! I hope you love the nasty comment you greedy company!!!!
Frequently asked questions about American Sale - Merrillville
How is American Sale - Merrillville rated?
American Sale - Merrillville has a 4.6 star rating with 2,290 reviews.
When is American Sale - Merrillville open?
American Sale - Merrillville is closed now. It will open at 10:00 a.m.