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American Sale - Merrillville
- Merrillville, IN
About this business
Location details
1484 E Lincoln Hwy, Merrillville, IN, 46410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
American Sale is a poor choice for first time pool buyers. We really liked our sales guy, so I had such high hopes that our experience would be a great one. He answered many of our questions and made great suggestions based on our needs. That is where the quality part of our experience comes to an end. As first time pool owners, we had many questions and concerns about making sure we went through the process correctly and we were assured that we would be given guidance, but once they had our money, communication was absol... read more
Business response:
Hi Amanda, thank you for providing us with your feedback. We apologize that you are experiencing issues with your pool. We will send you a message to get a little more information from you so we can further assist you.
Went in to discuss pool options (size, cost, types, etc) and stood in the pool section for 30 min and the guy never even looked at us. They have nothing out so you can’t even look yourself. When he finally finished with one couple, he walked right past me without even an acknowledgement to go talk to a family that had just arrived a few min prior. Not sure if it was because I am a woman or what but they definitely will not get my business. Complete waste of time.
Business response:
Hi Katrina! Thank you for your feedback. We apologize that our Pool Expert was assisting another couple when you were at our store and that you were not assisted promptly. We strive to assist all our customers in a timely manner. We assure you that our team, in no way, assists our customers based on their gender. If you would like to send us a message, we would be happy to ask that one of our Managers reaches out to you directly to discuss our pool options. Again, we apologize that you were not assisted while visiting our st... read more
Extremely disappointed in our whole experience. We bought a swing set over the phone due to the pandemic. Sales rep got our address wrong and email wrong. But not the credit card we used for a down payment! No one contacted us about finalizing the payment or financing (that was offered during phone sale.) I called to correct both the address and email and still did not receive any of the necessary paperwork. Called to ask about financing two days before and was told it was probably too late and my delivery would be cancelled... read more
RecommendedWe recently bought a pool here and our sales guy was Jose. I must have asked him a billion questions and he patiently answered them all. Just had the pool delivered and missing filter and ladder. called and was informed right away that they do see it missing and it's back ordered. Hoping to receive it soon and patiently waiting for our phone call to install. Will do business here again!
I’m very irritated. First was told our pool would be installed first week in June. Then found out it wasn’t till the middle of July. Then had it delivered Monday and going to install it tomorrow ourselves and going through all the boxes getting everything ready and there is no filter or pump!! This process has not been easy at all dealing with them!! So now how do I get the filter and pump before tomorrow when we r installing??
Business response:
They have located your filter. The Merrillville store will be reaching out to you today!
Stand behind your products. The patio set is pealing and rusting after only one year. Purchase was made in November and delivered at the end of April. Their warranty apparently started the day of purchase, not the day the set was received. Save yourself the time and money. We thought we purchased a nice set for my mom but we were wrong. Complete garbage. Go to Walmart and you will get better quality.
Business response:
Hi Dana- As we discussed, we do stand behind our products which is why we recently reached out to the manufacturer on your behalf, a year and a half after your purchase was made in November 2017. We apologize that your items are no longer under warranty and that there isn’t more we could do for you.
They sold us a pool, my wife was very excited about it, and then the BS started with a weekly call to push back the install date further, we finally just told them to come get the pool that was never installed, and it still sits in my driveway. they delivered it on June 3 it is Aug 1 now, this has been ridiculous all together!!!!!!
We have worked with Dorothy Poskin for about 3 years,I appreciate her honesty, and how well she serves us. we recommend her to our friends and to you.
Everything was good until service after the sale. I had a new 6000 dollar pool installed that the pump don't work. Its been sitting for a week and customer service wanted me to replace it. No idea how to replace a pump. Also I don't feel I shouldn't have to.
Frequently asked questions about American Sale - Merrillville
How is American Sale - Merrillville rated?
American Sale - Merrillville has a 4.6 star rating with 2,290 reviews.
When is American Sale - Merrillville open?
American Sale - Merrillville is closed now. It will open at 10:00 a.m.