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American Sale - Merrillville
- Merrillville, IN
About this business
Location details
1484 E Lincoln Hwy, Merrillville, IN, 46410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Thank you Tree Specialist Steve for finding our tree! You had to look far and wide, but you did it! Merry Christmas!
Pool was installed crooked yesterday. Liner has duct tape on it for some reason at the bottom of the pool and the liner is way crooked, just like the company that was used to install. I am so unhappy from start to “not even finished”. I have a ginormous hole in my yard, a crooked installed pool, crooked liner, no fence, dirt everywhere. Installers yelled at my husband, hung up on me and told me the crooked was “part of the design” of the pool and not his fault. He told us to “trust the process”. Thank goodness I trust my hus... read more
Business response:
Hello Cathy. We’re truly sorry to hear about your experience and want to thank you for bringing it to our attention. What you’ve described is not the standard we hold ourselves to, and we completely understand your frustration. We have sent your feedback to our management for internal review. We’ve spoken with both you and your husband and have already taken steps to make this right. After speaking again with your husband earlier today, we’ve arranged for a new installer to take over the project, and he expressed that he wa... read more
DO NOT BUY FROM AMERICAN SALE! 1 year later… Our liner has a defect and is leaking. As stated by American Sale it is clearly A MANUFACTURED DEFECT that is allegedly covered under a 10 year warranty because we cannot find a tear. We can get into how we got FUC*ED out of more money there later. Again we started calling American Sale and they just gave us the runaround. “Oh we need to take this to customer service”… 2 days later the same person would call back and act as though they never spoke to us at all. This has been goi... read more
Business response:
Hi Jay. Thank you for taking the time to provide us with this feedback. We’re sorry we failed to meet your expectations. We have sent this feedback on to our management to address. Leaving the sand under the pool wet, is fairly normal when installing a pool. According to our records your pool was installed in May 2021 and we were informed about the rip in the liner this year, after your 1 year warranty had already expired. In order to assist with this, we recommended reaching out to the manufacturer to file a claim since in ... read more
They lie to get you to purchase a pool. They will give you an install date and lie about when you will get it installed when in fact they can’t even accurately give out that information. Then once pool is delivered , you will get a date of install months later than originally told . I Know this to be true with others as well that have purchased from them . Do not recommend doing business with them! Shady sales tactics!
Business response:
Hello Jamie Lynn. Thank you for your feedback. We're sorry to hear you had a poor experience at our store. We always aim to offer a 5 star experience and strive to be transparent with our customers. We do provide customers with approximate install and delivery time frames. In some instances, there can be a delay in installation since it is heavily dependent on the weather. That is beyond our control however we completely understand your frustration and offer our deepest apologies for any inconvenience this may have caused yo... read more
My hot tub is about 6 years ago when I opened it this winter and found all the water gone. After refilling it several times, and trying to plug the hole, I took the cabinet panel off to locate the huge leak. After I dug through the insulation, I noticed that one of the screwed on valves had a massive amount of tape around it and was leaking as it had cracked. Now why would there be tape around a brand new hot tub that cost 8000? We were given this hot tub with a known issue that had been taped before we received it, and I th... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Theresa. We're very sorry to hear this. Tape is not something the manufacturer would put on the spa. When you purchased this spa in 2017, the spa was a brand new spa delivered straight from the manufacturer warehouse directly to your house so there is no way anyone would have access to tamper with it. As for the panel scratch, that would not affect any internal issues with the spa. We do not have any records of our team coming out to work on this spa... read more
First we got a call saying our pool was in then I got told yesterday that our pool will be delivered on Monday then I got a call today saying my pool won’t be in until the end of august and won’t be installed until next year smh you spend all that money just to wait I will never go back there they have no Communication with each other there so un professional I understand that you have to wait but until next year wow
Business response:
Hi Tammy. Thank you for sending us your feedback. We were unfortunately faced with the hard decision to push some pools back due to the difficulties getting essential components to the filter system. We want to give our customers the full package they paid for and have every essential part of the pool working correctly. We are working hard to find a quicker solution, but as an industry-wide issue, it is difficult to find parts with such a high pool demand. We apologize for the inconvenience this has caused. If you'd like to ... read more
We bought our pool last year which was not cheap. I once raved about how great American sale is/ was. The people working in stores have been great. The issues have been countless beyond their control. We didn’t use their insulation and went our own route. On the day we had the pool installed several parts were missing. I ran to merrillville store for the parts and they gave them to me with no issues. About a week after we did the install we had our electric installed. We had our pool filled so it could be ready for use ... read more
Worst experience ever they take your money for your installation but can’t give you a definite date on installation!!Bought our pool last year nothing but a headache with dates on delivery it was delivered to late to install last year and had to go pay for installation a couple of days ago they TAKE your money but CANT give you a date what kind of business is that??
Business response:
Hi Maree. Thank you for reaching out and letting us know about your pool installation. Our installers are working on scheduling and may take a few days to give you a confirmed date. We can investigate this further for you once we get some more information about your order. We just sent you a DM. We look forward to speaking with you!
They are too worried about making money to care about good business practices or good customer service. Will not be recommending to anyone.
Business response:
Hello Lesli. Thank you for your feedback. We're sorry to hear you had a poor experience at our store. We always strive to offer a 5 star experience and we hope we can do better for you in the future. Please reach out to us at 708-614-6552 so we can address this issue further. Thank you.
Frequently asked questions about American Sale - Merrillville
How is American Sale - Merrillville rated?
American Sale - Merrillville has a 4.6 star rating with 2,067 reviews.
When is American Sale - Merrillville open?
American Sale - Merrillville is open now. It will close at 7:00 p.m.