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American Sale - Merrillville
- Merrillville, IN
About this business
Location details
1484 E Lincoln Hwy, Merrillville, IN, 46410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Worst experience ever they take your money for your installation but can’t give you a definite date on installation!!Bought our pool last year nothing but a headache with dates on delivery it was delivered to late to install last year and had to go pay for installation a couple of days ago they TAKE your money but CANT give you a date what kind of business is that??
Business response:
Hi Maree. Thank you for reaching out and letting us know about your pool installation. Our installers are working on scheduling and may take a few days to give you a confirmed date. We can investigate this further for you once we get some more information about your order. We just sent you a DM. We look forward to speaking with you!
They are too worried about making money to care about good business practices or good customer service. Will not be recommending to anyone.
Business response:
Hello Lesli. Thank you for your feedback. We're sorry to hear you had a poor experience at our store. We always strive to offer a 5 star experience and we hope we can do better for you in the future. Please reach out to us at 708-614-6552 so we can address this issue further. Thank you.
During their busiest pool season in recent years, it has been made very clear that American sale is to busy taking your money to finish their customers installations, very dear friends of mine have been essentially robbed by your company after countless calls, emails, and stress to no avail. I would absolutely never recommend giving them your business
Business response:
Hello Colin. Thanks for your message. Please have your friend call us at their earliest convenience so we can try to help- 708-614-6552.
The service and quality of the furniture is great, but delivery has been a nightmare. It’s been over 6 months and we only have a portion of our sofa combo - pieces missing - with half the cushions. Can’t even use the set. Then they delivered the wrong piece and we had to take it back ourselves. Now they’re giving us mismatched pieces and cushions to BORROW until our pieces come in. Of course we have to go out there to pick them up. I will never order from AS again. We’ve been waiting a half a year for patio furniture that we... read more
Terrible service I ordered a pool table. They said it can be delivered in two days however I needed more time to set things up. So I got it scheduled for two weeks. I get a call a day before delivery to confirm my time slot ok cool. Not even five hours later I get another call saying they don’t have my felt. Not cool I cancelled my order and I’ll take my business elsewhere. I’m done with this company.
Business response:
Thank you for providing us with this feedback, Brian. We hold a high standard for our service and are truly sorry this expectation wasn't met. We've sent this feedback to our management to address. If there is anything else we can do, give our Customer Service a call at 708-614-6552. Have a great day.
American Sale is a poor choice for first time pool buyers. We really liked our sales guy, so I had such high hopes that our experience would be a great one. He answered many of our questions and made great suggestions based on our needs. That is where the quality part of our experience comes to an end. As first time pool owners, we had many questions and concerns about making sure we went through the process correctly and we were assured that we would be given guidance, but once they had our money, communication was absol... read more
Business response:
Hi Amanda, thank you for providing us with your feedback. We apologize that you are experiencing issues with your pool. We will send you a message to get a little more information from you so we can further assist you.
Went in to discuss pool options (size, cost, types, etc) and stood in the pool section for 30 min and the guy never even looked at us. They have nothing out so you can’t even look yourself. When he finally finished with one couple, he walked right past me without even an acknowledgement to go talk to a family that had just arrived a few min prior. Not sure if it was because I am a woman or what but they definitely will not get my business. Complete waste of time.
Business response:
Hi Katrina! Thank you for your feedback. We apologize that our Pool Expert was assisting another couple when you were at our store and that you were not assisted promptly. We strive to assist all our customers in a timely manner. We assure you that our team, in no way, assists our customers based on their gender. If you would like to send us a message, we would be happy to ask that one of our Managers reaches out to you directly to discuss our pool options. Again, we apologize that you were not assisted while visiting our st... read more
Extremely disappointed in our whole experience. We bought a swing set over the phone due to the pandemic. Sales rep got our address wrong and email wrong. But not the credit card we used for a down payment! No one contacted us about finalizing the payment or financing (that was offered during phone sale.) I called to correct both the address and email and still did not receive any of the necessary paperwork. Called to ask about financing two days before and was told it was probably too late and my delivery would be cancelled... read more
RecommendedWe recently bought a pool here and our sales guy was Jose. I must have asked him a billion questions and he patiently answered them all. Just had the pool delivered and missing filter and ladder. called and was informed right away that they do see it missing and it's back ordered. Hoping to receive it soon and patiently waiting for our phone call to install. Will do business here again!
Frequently asked questions about American Sale - Merrillville
How is American Sale - Merrillville rated?
American Sale - Merrillville has a 4.6 star rating with 2,127 reviews.
When is American Sale - Merrillville open?
American Sale - Merrillville is closed now. It will open at 10:00 a.m.