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Arbor Terrace Willistown
About this business
Our tour guide/sales representative was warm, welcoming, and knowledgeable. I was impressed by the seeming bond between colleagues and care givers throughout the facility and the manner with which they treated residents. The building itself was very clean and quite well-appointed, and the mature trees off the main patio and along the walking path were lovely. I would definitely recommend Arbor Terrance to anyone looking for personal care in the Newtown Square area.
Business response:
Thank you for the kind words and recommendation! We're so glad the warmth of our team and the beauty of the community made such a great impression during your visit to Willistown. We hope to have the opportunity to welcome your loved one home soon!
Nice community. Staff seem very caring and professional and residents appear happy and well cared for. A smaller facility, probably better suited for older, less active seniors than those with a more active lifestyle.
Business response:
Thank you for taking the time to share your impressions of Arbor Terrace Willistown! We're glad the caring, professional staff and happy residents stood out during your visit. Our smaller, more intimate setting is something we take pride in, and we appreciate you sharing your thoughtful perspective.
It was a wonderful experience!! Will probably need to bring my Mom to visit when ready. We are just getting prepared.
Business response:
Thank you for visiting and sharing your experience with Arbor Terrace Willistown. We’re glad your visit was a positive one and would be delighted to welcome you and your mom whenever the time feels right. Please don’t hesitate to reach out if there’s anything our team can do to help as you continue preparing and exploring options.
They have wonderful facilities, staff very accommodating. My Aunt just needed more hands on care. I would recommend them to others who are searching for a place for their loved one.
Business response:
Thank you for your thoughtful review. We’re glad to hear you enjoyed our facilities and accommodating team, and we appreciate your recommendation. We wish your aunt all the best and are grateful you considered us.
Arbor Terrace Willistown has been a wonderful home for our loved one. The staff is caring and attentive, and they truly treat residents like family. The community is warm, welcoming, and filled with engaging activities that help our loved one thrive. We feel comfort knowing they are safe, happy, and well cared for.
Business response:
Thank you for sharing your kind words about Arbor Terrace Willistown. We’re delighted to hear that your loved one feels safe, happy, and supported in our community. Our caring and attentive team is committed to treating residents like family, and it’s wonderful to know that the welcoming atmosphere and engaging activities have helped your loved one thrive. Your trust means so much to us.
Just visited Mom and she loves Arbor Terrace! A few things I really like most about the community are that the Staff is friendly, caring knowledgeable. Facility is beautiful and clean. Activities are great.
Business response:
Thank you for sharing your experience! We're so glad to hear that your mom is loving life at Arbor Terrace. It means a lot to us that you’ve noticed the friendliness of our team, the engaging activities, and the care we take to maintain a beautiful, welcoming environment. We’re honored to be part of your mom’s journey!
The community is absolutely phenomenal! Friendly staff, all wear name tags. LOTS of activities! Good food choices, clean facility, PT and OT on site. We visited 6 facilities and Arbor Terrace was the best by far
Business response:
Thank you so much for your kind words! We're honored that after visiting multiple communities, you chose Arbor Terrace. Our team takes great pride in creating a welcoming, engaging, and supportive environment for residents and their families. From our robust activity calendar to our onsite therapy services and delicious dining options, we're committed to making every day meaningful. We’re so glad your experience reflected that, and we’re thrilled to welcome you to the Arbor family!
We checked out five different places before we decided on Arbor Terrace. All of the facilities looked really good except one, but that one had the best community. ( [facility removed]Senior Living). Arbor terrace had the best combination of community and facilities of all. And after almost 2 months, my wife has really settled in. She has friends and there are activities to keep her busy. The medical care is top-notch- they really make sure everyone is properly cared for. The dining facilities and food are excellent. The Care... read more
Business response:
Thank you so much for your thoughtful and detailed review! We’re honored that you chose Arbor Terrace after such a thorough search, and it's heartwarming to hear your wife has settled in well, made friends, and is enjoying the community. We’re especially glad you’ve found the care, dining, and staff support to be excellent—that’s exactly the experience we strive to deliver every day. Your feedback about activities is truly appreciated, and we’ll absolutely take it into consideration as we continue to grow our engagement offe... read more
A bit too much sugar in the diet, especially for those with borderline diabetes. Staff not alerting family when increased edema in extremities. Beside these, staff have been excellent, kind, clean and caring. We would recommend this community to other families based on the experience we have had so far
Business response:
Thank you for your thoughtful feedback. We’re glad to hear that you've found our staff to be excellent, kind, and caring. Your concerns regarding dietary sugar and communication about health changes are very important, and we’ll make sure these areas receive attention to improve our service. We strive to provide personalized care and effective communication with families, and your input helps us do better. Thank you for recommending us, and please reach out if you have any further thoughts or suggestions!
Frequently asked questions about Arbor Terrace Willistown
How is Arbor Terrace Willistown rated?
Arbor Terrace Willistown has a 4.4 star rating with 256 reviews.
When is Arbor Terrace Willistown open?
Arbor Terrace Willistown is open now. It is open 24/7.