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Arbor Terrace Willistown
About this business
Arbor Terrace Willistown offers a fresh approach to personal care and memory care in West Chester. You will find comfortable, attractive residences coupled with engaging activities and events, giving you the peace of mind that we offer nothing but the best in care and quality of life. At Arbor Terrace Willistown, modern conveniences are wrapped in a home-like setting where our staff truly cares for each and every resident.
A bit too much sugar in the diet, especially for those with borderline diabetes. Staff not alerting family when increased edema in extremities. Beside these, staff have been excellent, kind, clean and caring. We would recommend this community to other families based on the experience we have had so far
Business response:
Thank you for your thoughtful feedback. We’re glad to hear that you've found our staff to be excellent, kind, and caring. Your concerns regarding dietary sugar and communication about health changes are very important, and we’ll make sure these areas receive attention to improve our service. We strive to provide personalized care and effective communication with families, and your input helps us do better. Thank you for recommending us, and please reach out if you have any further thoughts or suggestions!
Communication is excellent! The staff is familiar with the residents and their families and are always pleasant and involved. I would absolutely recommend Arbor Terrace Willistown to others looking for care for a loved one.
Business response:
Thank you so much for your kind words! We're thrilled to hear that our communication, staff involvement, and personalized care have made a positive impression. Building strong relationships with both residents and their families is a top priority for us. We’re grateful for your recommendation and will continue to provide attentive, compassionate care for our community!
Nice place, always clean. Nice outside areas to relax and private outside area in memory care. Activities throughout the day in memory care and personal care. Pet therapy and music therapy. Happy hour on Thursdays with live music in the lobby. Staff is very friendly. As with any facility, some aides go above and beyond and treat your loved one like their own. Others are not as passionate about their work. And that’s why I gave 4.5 stars instead of 5.
Business response:
Thank you for your thoughtful review and for highlighting the aspects of our community that you appreciate, from the clean environment to the outdoor spaces and engaging activities. We’re glad to hear that our staff has made a positive impression, and we value your feedback regarding the aides. We are continually working to ensure the highest level of care and consistency. We're grateful to have your loved one with us and appreciate your insights!
I have recommended Arbor Terrace to others already. [name removed] is fabulous. Their food service staff is so very personal. It was what was needed for our folks at the time.
Business response:
Thank you for your recommendation! We're delighted to hear that our team made such a positive impact. It's great to know that our personalized food service met your needs. We appreciate your support and are grateful to have been there for your family.
Arbor Terrace Willistown was recommended by a home nurse, our neighbor who is a physical therapist, several CCH ER nurses and the Coatesville VA Medical Center. The staff knew my loved one's names almost immediately and everyone was so very helpful as we moved them into their unit. The meals are terrific and the kitchen makes a special ice cream sundae for my loved one. The housekeeping could use a bit of improvement, as I've needed to take trash out several times. Overall, I would recommend Arbor Terrace Willistown to other... read more
We loved the Arbor Terrace Willistown community. They treated my father with a lot of kindness. The community was kept clean and the meals they prepared for the residents was good. Based on the experience we had with the community, we would recommend them to others.
Business response:
Thank you for your kind words and recommendation. We are delighted to hear that your father received kind treatment at Arbor Terrace Willistown and that you appreciated our clean facilities and quality meals. It is our pleasure to serve our residents with the utmost care and respect.
My mother is currently a resident at Arbor Terrace Willistown. Our experience at this facility has been great! The care from the staff is the number one reason that I feel comfortable having my mother live here. The cleanliness, friendliness, and meals are also great. This facility truly is one of a kind. I have recommended this facility to several of my friends for their parents/spouses already and will continue to do so!
Overall, I have been pleased with the experience. We picked this community because of the price, and location. I would recommend to other families.
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Business response:
We're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!
Frequently asked questions about Arbor Terrace Willistown
How is Arbor Terrace Willistown rated?
Arbor Terrace Willistown has a 4.7 star rating with 149 reviews.
When is Arbor Terrace Willistown open?
Arbor Terrace Willistown is open now. It is open 24/7.